PAMBAMOL SHINTO
Co-Ordinator
KOCHI
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Coordinator
HLG Business Solutions
Thrissur
10.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed company schedule to coordinate calendar.
- Prepared agendas and took notes at meetings to archive proceedings.
- Excellent at maintaining positive flow of communication between departments
- Recognized for positive interactions with customers, staff, and business partners.
- Flexibility in working hours and condition.
- Detail-oriented with excellent organization skills.
- Focused on positive problem resolution.
- Actively engaged in recruitment and training.
- Fluent in report analysis.
- Expertise in maintaining documentation for daily procedures and special projects.
Guest Relations Officer
Apollo Hospitals Enterprise Limited
Kochi
12.2020 - Current
- Greeted guests upon arrival and offered assistance.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Produced and distributed internal and external communications.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Motivated and rewarded employees to improve engagement.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacy staff with preparing medications and filling orders.
- Doing physical verification of Stocks with computer Data Daily monitoring the short expiry medicines as per SOP.
- If the prescribed Drugs not available arrange for the same through stores.
- Check for the Sale statements,cash returns,Discount Bills,cancelled Bills etc.
- Ensure availability of drugs and Surgical Products at given point of time.
- Get customer consent from the referral doctors, if the particular brand is not available and if subistutes need to be issued.
Education
Master of Arts - Economics
PG CENTRE IRINJALAKUDA
THRISSURTeacher Education, Subject-Specific
EUPHRASIA TRAINING COLLEGE
THRISSURBachelor of Arts - Economics
ST.JOESPHS COLLEGE
THRISSURPLUS TWO - Humanities
NATIONAL HIGHER SECONDARY SCHOOL
THRISSURSkills
Data Entry and Maintenanceundefined
Certification
Certificate of Excellence -Customer Services-Apollo Enterprises Ltd.
Timeline
Coordinator
HLG Business Solutions
10.2022 - Current
Guest Relations Officer
Apollo Hospitals Enterprise Limited
12.2020 - Current
Master of Arts - Economics
PG CENTRE IRINJALAKUDA
Teacher Education, Subject-Specific
EUPHRASIA TRAINING COLLEGE
Bachelor of Arts - Economics
ST.JOESPHS COLLEGE
PLUS TWO - Humanities
NATIONAL HIGHER SECONDARY SCHOOL
Certificate of Excellence -Customer Services-Apollo Enterprises Ltd.
Certificate of Merit- Ecommerce-GTech Computer Excellence.
Software Training Centre-MS Office.
Software Training Centre-ISM (Malayalam Typing )
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