Pamela Daniel
Bangalore
Summary
Overall experience of 15+ years in Business Development and Client Relationship Management. Fast learner with a passion to maintain strong clientel relationships to ensure increase in customer engagement and success
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
Nexus Financial Services
03.2022 - 04.2024
- Provide opportunities to acquire personal financial advice on how to best secure a client, their family, wealth and business
- Ensure potential clients have access to the best advice and financial plans that compliment their lifestyle while helping them secure the future of their loved ones and themselves
- Structure and formulate seminars that serve as a platform for our company to educate people on how best to secure their business in today's market.
Administration & Project Manager - BAHRAIN
Costra Group
12.2014 - 07.2018
- Responsible for all administrative and project related activities for Bahrain
- Administrative tasks include project scheduling for Bahrain & KSA
- Secured a consolidated worth of 300k BHD business in the first year of my branch handling
- Primary responsibility in handling the Bahrain office was to increase business, minimize project expenses and maximize profits
- Successfully managed projects with tight deadlines and limited resources by efficiently liaising with the production team, purchase, logistics, etc to ensure timely completion of the project
- Documented project requirements, processes, and procedures and update head office on a quarterly basis regarding project and branch progress.
Client Relationship Manager - BAHRAIN
LifeCell Arabia FZ LLC
12.2013 - 12.2014
- Responsible for the administration, finance, marketing & client handling in Bahrain
- Overall handled the Bahrain branch and set up a team
- Handled local recruitment, team coordination and training
- Responsible for creating awareness and educating expectant parents on the importance of stem call banking
- Built a rapport with gynecologists and health care providers
- Regularly liased with hospital management and staff for smooth operations for our clients
- Maintained a detailed record of leads, gynecologists, health care providers and hospitals
- Gave open lectures and group presentations on stem cell banking
- Built a successful network of contacts in the industry, resulting in increased business opportunities
- Maintained records of all interactions with customers using CRM software tools.
Business Development Manager
Expo Display Solutions, Dubai
02.2011 - 11.2013
- Responsible for existing servicing and development of new potential clients
- Ensured clarity in communication with clients through meetings, email and phone
- Maintained detailed records of the same
- Handled customer complaints and issues additionally maintaining customer generated feedback and resolution on complaints
- Acted as a consultant and helped improve the overall customer experince success by 31% in a year by providing suitable solutions and followup services
- Supervised the installation and dismantling teams assigned to projects of the client's stand
- Trained junior staff on pricing calculation, credit limit and approval requests and collection of payments.
Credit Controller
DHL WorldWide Express, Dubai
08.2007 - 01.2011
- Responsible for National Channels and MNC accounts worth a ledger of 9Million AED revenue
- Contributed largely to bringing down the country DSO to 25days by ensuring timely payments as per contractual terms
- Was trusted with the responsibility of reconciliation of accounts & payment allocations for the banking sector and telecommunications
- Coordinated with the sales team for customer visits ensuring smooth inflow of payments in parallel to growth in revenue
- Maintained 100% quality as a certified international specialist on payment collections complimenting in upsetting of products and services
- Incharge of periodic reports to ensure all problematic areas are escalated to management
- Performed ATL (Acting Team Leader) duties in the absence of the same.
Education
Internationa Montessori Teachers Training -
Maria Montessori Teachers Academy
12.2023
Master In Divinity -
Vision Theological Seminary
10.2022
Bachelor in Business Administration -
Birla Institute of Technology International Centre
06.2007
Skills
- Communication skills
- Presentation skills
- Interpersonal skills
- Team management
- Leadership skills
- Client Relationship management
- Customer handling techniques
- Problem solving & conflict resolution
- Multicultural awareness & sensitivity
Certification
- Award in International Term Insurance, 2022, Nexus Financial Services
- Professional Customer handling techniques, 2009, DHL Worldwide
- Certified International Customer Specialist, 2008, DHL Worldwide
- Quality Management System for collections, 2008, DHL Worldwide
Timeline
Business Development Manager
Nexus Financial Services
03.2022 - 04.2024
Administration & Project Manager - BAHRAIN
Costra Group
12.2014 - 07.2018
Client Relationship Manager - BAHRAIN
LifeCell Arabia FZ LLC
12.2013 - 12.2014
Business Development Manager
Expo Display Solutions, Dubai
02.2011 - 11.2013
Credit Controller
DHL WorldWide Express, Dubai
08.2007 - 01.2011
Internationa Montessori Teachers Training -
Maria Montessori Teachers Academy
Master In Divinity -
Vision Theological Seminary
Bachelor in Business Administration -
Birla Institute of Technology International Centre
- Award in International Term Insurance, 2022, Nexus Financial Services
- Professional Customer handling techniques, 2009, DHL Worldwide
- Certified International Customer Specialist, 2008, DHL Worldwide
- Quality Management System for collections, 2008, DHL Worldwide
Similar Profiles
Angel LimAngel Lim
Financial Services Consultant at Manulife Financial Advisers Pte LtdFinancial Services Consultant at Manulife Financial Advisers Pte Ltd
Siaosi HaveaSiaosi Havea
Support Worker at Nexus Care ServicesSupport Worker at Nexus Care Services
Maryjayne WallaceMaryjayne Wallace
Apprentice Builder at Nexus ServicesApprentice Builder at Nexus Services