Pamela Das
Pune
Summary
Experienced in managing customer orders, overseeing inventory, and ensuring timely product delivery. Show strong grasp of supply chain management and possess skills in data analysis, team collaboration, and problem-solving. Demonstrated ability to improve order processing efficiency and accuracy resulting in increased customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Order Management specialist for Asia Pacific
Global Services & Analytics – Cummins India Ltd.
05.2024 - Current
- Independent Customer operator.
- Monitor & control EDI exception & customer queries daily basis.
- Engage in open order board review on daily basis by following up inbound & outbound team for material availability & shipment.
- Execute with product manager, quality & logistics in case of any challenges.
- Co-ordination with external suppliers based on urgency.
- Co-ordination with planners for dropship & cross-dock shipments as per customer requirements.
- Involved in continuous improvement project, QMS SPOC, OE assessment & ISO audit, team building activities.
Supply Chain Planner for Korea
Global Services & Analytics – Cummins India Ltd.
08.2022 - 04.2024
- Independent self-starter.
- Monitor & control FPFR on daily basis, order placement as per customer request.
- Engage in purchase order review based on ABC classification method, safety stock review & replenishment of calculation method, tracking of critical parts, EDI failed acknowledgement & ASN clearance.
- Execute with COM on the basis of customer queries on critical parts.
- Involved in continuous improvement project, OE assessment & audit, team building activities.
Material Planner for Industrial Engine Business
Global Services & Analytics – Cummins India Ltd.
01.2020 - 07.2022
- Achieved 86% OTD for Project business & HMLD (compressor & construction) engines by timely execution of parts shortages with procurement/sourcing/import team w.r.t analyses of RCA.
- Monitor & control engine availability of Atlas, Elgi & Doosan.
- Execute with operation, procurement, purchasing & sourcing team to get update on shortage element proactively.
- Involved in operational review pack presentation, making mitigation plan on RCA, monitoring KPIs, OTD & order board.
Spare planner for internal PDCs
Global Services & Analytics – Cummins India Ltd.
01.2019 - 01.2020
- Achieved 72 % OTD for spares by analysing data as per request given by customer.
- Reduced the gap of part shortages by 76% against spare requirement with continuous execution with procurement team (Domestic + Import) & purchasing for no source part.
- Reduced 84% spares backlog from the duration of Jan’19 to ’19 (4.1 Cr. To 0.65 Cr.)
- Involved in making mitigation plan on RCA, monitoring KPIs, OTD & order board.
Administrator for Functional Excellence
Global Services & Analytics – Cummins India Ltd.
01.2011 - 01.2018
- Analyse & control maintenance expenses by provisioning forecast based on AOP given by finance.
- Involved in PO placement (RFA/non-RFA) for civil services & infrastructure.
- Responsible for Maximo as super user to track maintenance KPI’s like : MTTR, MTBF, preventive maintenance etc.
- Involved in Vision 2020, HSE, special plant related projects.
Education
B.Tech - Mechanical
KSOU University
MUMBAI01.2015
DIPLOMA - Mechanical
W.B.S.C.T.E
WEST BENGAL01.2011
Higher Secondary -
W.B.B.H.S.E
WEST BENGAL01.2008
10th -
W.B.B.S.E
WEST BENGAL01.2006
Skills
- Analytical skills and SQL
- Order management
- Customer service
- Supply chain coordination
- Logistics coordination
- Cross-functional collaboration
- Continuous improvement
- KPI monitoring
- Team building
- Power BI and Power Query
- Oracle ERP and Movex
- Quality management and HSE
Accomplishments
- Pewter winner - supplier OTD analysis for APEC region
- Gold 1,000 pts award - QMS Audit Coordination and ISO 9001:2015 Certification Fulfilment
- Bronze 300 pts award - designed Power BI dashboard for allocated, not shipped inventories visibility
Certification
- Certified Six Sigma Green Belt
- 1st Project - Set the process of Availability and Reliability of Induction Motors used by Plant Engg. And Improve Reliability to 100% ensuring proper Location of storage.
- 2nd Project: Set and implement the process for operation of the maintenance stores by improving stock accuracy from 61% to 95% without hampering support to maintenance activities.
- 3rd Project: Reduce spares procurement cost in entire maintenance department from average 48 lacs to 40 lacs per month without affecting asset availability.
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Korean
Beginner
A1
Timeline
Customer Order Management specialist for Asia Pacific
Global Services & Analytics – Cummins India Ltd.
05.2024 - Current
Supply Chain Planner for Korea
Global Services & Analytics – Cummins India Ltd.
08.2022 - 04.2024
Material Planner for Industrial Engine Business
Global Services & Analytics – Cummins India Ltd.
01.2020 - 07.2022
Spare planner for internal PDCs
Global Services & Analytics – Cummins India Ltd.
01.2019 - 01.2020
Administrator for Functional Excellence
Global Services & Analytics – Cummins India Ltd.
01.2011 - 01.2018
B.Tech - Mechanical
KSOU University
DIPLOMA - Mechanical
W.B.S.C.T.E
Higher Secondary -
W.B.B.H.S.E
10th -
W.B.B.S.E
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