Pamela Elizondo
Clarksville
Summary
Customer Service Specialist with 6+ years of experience in optimizing service operations and enhancing customer satisfaction. Expert in Salesforce and Microsoft Office, with a keen ability to integrate data and streamline documentation processes for improved efficiency. Dedicated to pioneering innovative solutions in customer service and data management, fostering continuous improvement and excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Life Skills Instructor
Blue River Services
New Albany
10.2025 - 12.2025
- Helped Adults with Disabilities clients to build and recognize strengths and self-worth.
- Bathing
- Feeding
- Dispensed Medications
- Transportation
- Promoted development of positive social skills by modeling appropriate behavior.
- Created a safe, comfortable atmosphere that promoted trust between instructor and students.
SERVICE PROGRAM COORDINATOR
Welbilt RISE Call Center
New Albany
09.2024 - 10.2025
- Coordinate and dispatch service orders via Salesforce for timely assignments.
- Manage service processes,tracking installations for optimal completion.
- Facilitate communication to resolve scheduling conflicts efficiently.
- Verify order details to ensure compliance and readiness for dispatch.
- Provide updates on service activities, escalating issues to enhance satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
American Queen Voyages
06.2019 - 02.2024
- Managed reservations, ensuring timely confirmations and seamless communication.
- Handled Inbound /Outbound calls, enhancing customer satisfaction and loyalty.
- Organized loyalty program, boarding customer retention.
- Assisted customers with inquiries about cruise itineraries and services.
- Coordinated with teams to maintain ships , meeting safety and regulatory standards.
- Handled reservations and managed customer accounts efficiently.
- Organized loyalty program, boosting customer retention.
Education
HIGH SCHOOL DIPLOMA -
New Albany High School
New Albany, INDistribution Certificate - VOCATIONAL MARKETING
C.A. Prosser
Indiana University-Southeast
New Albany, INSkills
- Data Entry
- Customer Service
- Information Handling
- Salesforce
- Microsoft Teams
- Microsoft Office
- Customer Relations
- Problem Solving
- Documentation
- Process Improvement
- Conflict Resolution
- Time Management
- Team Collaboration
Roles And Responsibilities
- Coordinate and dispatch service orders via Salesforce for timely assignments.
- Manage service processes, tracking installations for optimal completion.
- Facilitate communication to resolve scheduling conflicts efficiently.
- Verify order details to ensure compliance and readiness for dispatch.
- Provide updates on service activities, escalating issues to enhance satisfaction.
- Manage reservations, ensuring timely confirmations and seamless communication.
- Handled inbound calls, enhancing customer satisfaction and loyalty.
- Organized loyalty program, boosting customer retention.
- Coordinated with teams to maintain ships, meeting safety and regulatory standards.
Timeline
Life Skills Instructor
Blue River Services
10.2025 - 12.2025
SERVICE PROGRAM COORDINATOR
Welbilt RISE Call Center
09.2024 - 10.2025
CUSTOMER SERVICE REPRESENTATIVE
American Queen Voyages
06.2019 - 02.2024
HIGH SCHOOL DIPLOMA -
New Albany High School
Distribution Certificate - VOCATIONAL MARKETING
C.A. Prosser
Indiana University-Southeast