At Gallagher Center of Excellence, with extensive experience in managing accounts receivable processes and improving collection strategies. Successfully reduced aging receivables and streamlined billing procedures to enhance cash flow. Demonstrated proficiency in resolving complex billing issues and maintaining positive client relationships.
· Contributed to continuous improvement initiatives within the finance department by identifying opportunities for process automation and operational efficiency.
· Enhanced team productivity with regular training sessions on new software tools or procedural updates within the department.
· Improved cash flow by monitoring and managing outstanding accounts receivable balances.
· Facilitated successful audits through well-organized documentation of accounts receivable transactions and activities.
· Collaborated with cross-functional teams to resolve billing discrepancies and prevent revenue leakage.
· Boosted stakeholder satisfaction with prompt resolution of client inquiries regarding invoice disputes or payment issues.
· Streamlined processes for efficient credit assessments, minimizing financial risks to the company.
· Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
· Developed professional relationships with internal and external clients to encourage open communication and feedback.
· Analyzed aging reports to identify trends and patterns causing missed collections..
· Supported management by processing invoices and documents with consistent on-time delivery.
· Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
· Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
· Implemented cost-saving measures within the invoicing process, identifying areas for improvement and recommending appropriate solutions.
· Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
· Contributed to the development of policies and procedures related to invoicing processes that enhanced departmental effectiveness.
· Assisted in internal audits, providing necessary documentation and support for financial compliance purposes.
· Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
· Provided guidance in resolving complex invoicing matters that required specialized experience and knowledge of industry standards.
· Interacted with customers to resolve billing disputes and respond to inquiries.
· Generated daily, weekly and monthly reports for billing department.
· Verified accuracy of billing data and corrected discrepancies.
· Processed customer invoices, credit memos and payments within established timelines.
· Managed invoicing and payment processing operations.
· Generated monthly billing and posting reports for management review.
· Traveled UK as a part of invoicing team transition.
· I was a part of virtual transition for the US invoicing, US AR and UK O2C team.
· Achieved “Star of the Month Award” many times in recognition of valuable contributions to the process.
· Received “Super Star Award” as a Divisional award in recognition of best performer to the process.
· Received “People Choice Award”.
· Received many Client appreciation emails.
· Kaizen Certificate for a Project done to improve in the process productivity and quality.
· Cleared “Gallagher India Insurer Accounting Fundamentals” (GIIAF) exam.
· Basics in "Power BI" in Besant Technologies.
Outlook (Queries, Escalations)
MS office (Reports and Presentations)
CSP (Receive billing requests)
EPIC, Acturis, QuickBooks and Open Air (Verify client details and Enter Billing Transactions)
SLM Tool (Filling the US tax for non-admitted carriers)
Jabber, WebEx & Teams (Meetings & Communications)
· Optimistic in nature, Patience, Self-Confident and Dedicated.
· Adaptive to any kind of environment.
· Continuous hard working capability as per process requirement.
· Taking initiative and completing assigned work within the given time.
· Well coordinating team player and efficient in leading/handling tasks.