PANCH KUMARI
Lucknow
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-related support. Skilled in handling inbound and outbound quries, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
VIBHU AGROTECH PVT LTD
Lucknow
2021.05 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
CUSTOMER CARE
SOLAR WAY NEXT GENERATION PVT LTD
Lucknow
2020.09 - 2021.03
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Provided product information, pricing details and special offers to interested customers.
Education
Bachelor of Arts -
RAMA DEGREE COLLEGE
LUCKNOW05.2021
Skills
- Customer Service
- Good Communication
- Senior Leadership Support
- Hard Working
- Customer Relationship Management
- Product Education
- Problem Resolution
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Customer Care Representative
VIBHU AGROTECH PVT LTD
2021.05 - Current
CUSTOMER CARE
SOLAR WAY NEXT GENERATION PVT LTD
2020.09 - 2021.03
Bachelor of Arts -
RAMA DEGREE COLLEGE
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