Pancham Rathore
Product Manager
Delhi
Summary
A dynamic and results-driven professional with 9 years of diverse experience across IT, Telecom, Supply Chain, Logistics, and E-Commerce sectors. Demonstrated expertise in Product Management (B2C & B2B), Program Management, Product Marketing, and Project Management. Proficient in driving Digital Transformation initiatives, enhancing Client Engagement and Delivery, and executing Strategic Planning. Strong leadership experience with a proven track record in Product Development from 0-1 and leading cross-functional teams to achieve organizational goals.
Overview
9
9
years of professional experience
7
7
Certificates
32
32
Project Delivered
5
5
Years of post MBA Experience
Work History
Product Manager
cloudEQ
2 2023 - Current
- Handled Client Delivery for EMEA and US Region
- Handled the Team of APM, Project Managers and QAs
- Own the strategic direction of Product Line, and be able to regularly present it to leadership and customers
- Help build processes to prioritize customer, community and internal feature requests on multiple projects
- Oversee the end-to-end product development lifecycle, from concept ideation to launch and post-launch optimization, ensuring products are delivered on time and within budget
- Product/Feature Delivered: Designed and Developed Application Command Centre for end-to-end Observability deployed over NewRelic
- Developed AutoPark on ServiceNow (VM Hibernation tool) for AWS, Azure and GCP Environment
- Users can save millions of Dollars $$ with Single action
- Building SaaS model for AutoPark – VM Hibernation tool
- Project Delivered: New Relic Implementation and Application command centre for Informa Observability Team and reduced the MTTR and MTTD by 50% and 65%
- New Relic Integration with PowerApps Platform to monitor Rum Data on ACC Platform
- Product Management: Work closely with product management/business teams to create and maintain a product backlog according to business value or ROI
- Managed Profit & Loss (P&L) and manage budgets for the product portfolio, aligning financial goals with overall company objectives
- Collaborate with stakeholders to craft the vision and concept development of a product
- Created Automated Deployment Pipeline and implemented Version Control to manage release efficiently
- Take the lead of scrum teams, defining the product vision, roadmap, and growth opportunities, and communicating with stakeholders throughout the project
- Work with internal and external contacts to analyze needs and align product roadmap to strategic goals
- Working as an equal partner with the Sales and Delivery teams to ensure the stability of applications and services through automated and robust solutions
- Working with colleagues from other disciplines, including test engineers, product owners, Scrum Masters, UX/UI designers, and software engineers in our Enterprise cloud team
- Actively participate in the POC/POVs
- Deep dive into customer journey using Analytical tools and identify high impact customer problems with innovative product solutions
- Worked with marketing and sales teams to develop effective go-to-market strategies, including product positioning, messaging, pricing, and sales enablement materials
- Support day to day operations related to various Marketing tools and automation requests from business stakeholders.
Product Manager
Upscalio
02.2022 - 01.2023
- Project Delivered: Successfully Implemented WhatsApp Chatbot on shopify webstore and reduce the abandoned Cart Rate by 15%
- Implemented OMS, WMS to streamline the order fulfillment and Inventory Management
- Enhanced the Conversion rate of organization D2C Website by 150%
- Successfully integrated Zendesk (CRM) with OMS and CRE tool
- Product Management/Growth: Drive product and integration roadmap, including market segmentation and sizing, market and competitive analysis, technology trends to achieve product line goals
- Worked with engineers and designers to create brilliant UX & UI
- Attending Scrum calls and monitor KANBAN board to analyze the Project Progress
- Support day to day operations related to various Marketing tools and automation requests from business stakeholders
- Design the customer cohorts and personas using Data Science for optimizing the reach and efficiency of marketing channels
- Planning and executing experiments and campaigns to affect metrics like activation, retention, and conversion.
Manager – Product & Strategic Initiatives
Anchanto
01.2021 - 01.2022
- Project Delivered: OMS implementation with SAP Integration for Stanley Black and Decker – South Korea
- Developed and Released OMS and WMS implementation with NetSuite Integration for Sunbeams – Philippines
- Developed and Released Customized OMS for Decathlon – Malaysia
- Developed new functionalities for our Standard OMS and WMS Products
- Product & Project Management: Handled both OMS + WMS for all the customers across APAC
- Created an ecosystem with successful and direct integrations with Marketplaces, Webstores and Carriers
- Working closely with the Director of Platform Delivery for managing various projects, products delivery and formulating the strategy
- Manage P&L and create AOP with detail Revenue, Expense’s estimation keeping desired Profit Margin
- Responsible for Product Roadmap, Product Strategy, Product Rollout, and Competitor Assessments
- Ensure flawless delivery by co-ordinating with Business Analyst, UI & UX Designer, Solution Architect, Engineering Manager, Developer and QA.
Assistant Manager - PMO
Reliance Jio Infocomm
07.2017 - 09.2019
- Part of PMO Team of Rajasthan, Headed team of 10 Engineers, 4 Executives
- Reported to State Head Quarter Jaipur
- Was an active member during the Launch FTTX project in Udaipur city and received 500 Nos
- Of FTTx Connection request in the first week itself
- Successfully Implemented SiteForge Software for Mast Engineers in Udaipur JC
- Program/Project Management: Prepared Project Schedule on MS Project and milestones were decided for Udaipur City for FY 18-19
- Manage P&L and create AOP with detail Revenue, Expenses estimation keeping desired Profit Margin
- Cost analysis was done to introduce new material in the project and negotiated with vendor for OFC duct laying and managed to reduce the execution cost by 20%
- Worked with stakeholders to ensure that deliverables are in sync with benefits defined
- A designated review package was prepared for review of CEO of Reliance Jio, Rajasthan
- Received Best PMO Award of Q4 FY19 of Rajasthan Circle
- Management Information System & Data Analysis: 100% Timely Shared Daily and Weekly Progress with Management in 2 years, Describing Daily and Weekly output
- Shared Project Planning Quarterly to functional heads and updated management about project progress against plan
- Data analysis using excel was done for all the sites to figure out how many sites are present in which milestone category.
Project Coordinator
Ceasefire
03.2016 - 06.2017
- Project Coordinator of North and West India for Automation Projects
- Project Management & Strategic Planning: Spearheaded 6 projects from inception to execution that involved Project Planning, inventory, timeline Estimations, allocating resources, delegating tasks and managing risk to achieve on-time, on-budget delivery
- Cost Estimation: Cost analysis of extra item worth INR 60 Lakh for Prateek Edifice Project and received INR 58 Lakh approval from client with 10% Profit Margin.
Project Engineer
SFS Fire & Securities Pvt. Ltd
06.2014 - 02.2016
- Project Management: Successfully Coordinated and Assisted Project Manager in 3- Turnkey project execution of contract value -112 Crores
- Coordinated in all the project related activity from Kick of Meeting to the Final Handing Over
- Prepared BBU and BOQ and Coordinated with NTPC to get the Drawing, BOQ & QAP approval.
Education
MBA -
2019 - 2021
International Immersion -
09.2020 - 10.2020
B. Tech -
2009 - 2013
Skills
Jira
Confluence
DevOps
CICD
Observability
Terraform
puppet
Azure
AWS
GCP
Team Leadership
Strategic Planning
Project Management
Product Management
Marketing
SAP
Accomplishments
Developed SaaS model for AutoPark – VM Hibernation tool
Designed and Developed Application Command Centre for end-to-end Observability deployed over NewRelic
Successfully Implemented WhatsApp Chatbot on shopify webstore and reduce the abandoned Cart Rate by 15%
Implemented OMS, WMS to streamline the order fulfillment and Inventory Management.
Enhanced the Conversion rate of Greensoul D2C Website by 150%
Developed and Released OMS and WMS implementation with NetSuite Integration for Sunbeams – Philippines
Developed and Released Customised OMS for Decathlon – Malaysia
Developed new functionalities for Anchanto OMS and WMS Products.
Certification
Certified Scrum Product Owner (CSPO)
Timeline
New Relic Observability Practitioner
02-2024
Azure AZ-900 Microsoft Azure Fundamentals
10-2023
Certified Scrum Product Owner (CSPO)
07-2023
Product Manager - Upscalio
02.2022 - 01.2023
API and Web Service Introduction by Udemy in 2021
02-2021
Manager – Product & Strategic Initiatives - Anchanto
01.2021 - 01.2022
Product Management: Building a Product Roadmap by LinkedIn in 2021
09-2020
Kedge Business School - International Immersion,
09.2020 - 10.2020
Green Belt Six Sigma by KPMG in 2020
08-2020
Project Management Principles and Practices by University of California, Irvine in 2020
12-2019
IMT Ghaziabad - MBA,
2019 - 2021
Assistant Manager - PMO - Reliance Jio Infocomm
07.2017 - 09.2019
Project Coordinator - Ceasefire
03.2016 - 06.2017
Project Engineer - SFS Fire & Securities Pvt. Ltd
06.2014 - 02.2016
HI Tech Institute of Engineering And Technology - B. Tech,
2009 - 2013
Product Manager - cloudEQ
2 2023 - Current