Panchanan Rath Sharma

• As a Software Development Manager and Product Manager, I have been responsible for leading and managing a team of Product Owners, Project Managers, and Application Developers for Advanced Support Technologies in India. In this role, I have focused on innovation and user stories with high user impact. Here are the key responsibilities and achievements in both capacities:
  
  Software Development Manager:
  
  - Leading and managing a diverse team: I have effectively guided and led a team comprising Product Owners, Project Managers, and Application Developers. By providing clear direction, setting goals, and fostering a collaborative environment, I have ensured the team's success in delivering high-quality software solutions.
  
  - Agile project management: I have managed projects using Scrum methodology, collaborating with different verticals and stakeholders to understand requirements and conduct gap analysis. This approach has facilitated efficient project execution, regular feedback loops, and successful delivery.
  
  - Testing strategy development: I have been involved in developing comprehensive testing strategies, controlling costs, resource deployment, time management, and ensuring quality compliance. By closely monitoring the testing process, I have contributed to the successful execution of projects.
  
  - Automation and process improvement: I have implemented automation solutions, such as BOTs, to reduce manual interventions, streamline workflows, and enhance the overall user experience. These efforts have resulted in improved efficiency, reduced errors, and increased customer satisfaction.
  
  - Team engagement and performance: As a manager, my primary responsibility is to engage, guide, and lead the team to achieve greater heights while prioritizing their well-being. I have conducted regular standups and retrospectives to track project status, address challenges, and enhance team performance. Additionally, I have conducted quarterly, half-yearly, and yearly performance appraisals to recognize achievements and provide constructive feedback.
  
  Product Manager:
  
  - Market research and customer focus: I have conducted thorough market research to gain a deep understanding of the target audience, their pain points, and needs. This customer-centric approach has influenced our product roadmap and ensured the development of solutions that meet customer requirements.
  
  - Product strategy and roadmap: I have played a key role in defining the product strategy and creating a clear roadmap aligned with business goals and customer needs. By incorporating market trends and insights, I have positioned our products for success in the market.
  
  - Requirements gathering and prioritization: Working closely with stakeholders and cross-functional teams, I have gathered and prioritized product requirements. This involved collaborating with customers, sales teams, and internal stakeholders to define feature sets, user stories, and acceptance criteria that guide the product development process.
  
  - User experience and design: I have championed user-centric design principles and collaborated with UX/UI designers to ensure our products offer an intuitive and delightful user experience. By incorporating user feedback and conducting usability testing, we have continuously improved the usability and satisfaction of our products.
  
  - Product launch and go-to-market strategy: I have led product launch activities, working with marketing and sales teams to create compelling messaging, marketing collateral, and sales enablement materials. Additionally, I have developed go-to-market strategies to ensure successful product adoption and market penetration.
  
  - Product performance tracking and improvement: I have established metrics and KPIs to track product performance and success. By analyzing data and user feedback, I have identified areas for improvement and implemented product enhancements to drive customer satisfaction and retention.
  
  By combining my roles as a Software Development Manager and Product Manager, I have successfully bridged the gap between development and product management. This integrated approach has ensured the delivery of market-driven software solutions that meet customer needs, align with business objectives, and drive overall success.

As a Project and Product Manager, I have successfully instituted and executed high-level project strategies to deliver UGBU Projects across the globe in Implementation and Testing Services. Working in the Utilities Domain, I have managed IT projects by collaborating with architects, developers, and testers to ensure timely and high-quality project delivery within budget. Here are the key points of my responsibilities and achievements:

Project Management:

• Strategic project execution: I have developed and implemented high-level project strategies, ensuring the successful delivery of UGBU Projects globally. By leveraging my expertise in implementation and testing services, I have aligned project objectives with business goals and delivered projects that meet client expectations.
• Testing strategy development: I have been instrumental in developing comprehensive testing strategies, focusing on cost optimization, resource deployment, and quality compliance. By closely monitoring project timelines and budgets, I have ensured satisfactory execution of projects while maintaining the highest degree of quality.
• Stakeholder collaboration and expectation management: I have effectively collaborated with clients and stakeholders, keeping them informed of project progress and addressing any issues or concerns. By maintaining open lines of communication, I have managed expectations on all requirements and deliverables, fostering strong client relationships.
• Delivery review meetings: I have conducted periodic meetings with clients to provide status updates and brief higher management on project progress. By engaging with clients and ensuring transparency, I have fostered trust and alignment between project teams and stakeholders.
• Oracle GDC project execution: I have successfully executed projects using the Oracle GDC model, overseeing a multi-cultural team of 33 employees located across India, Australia, and the Philippines. By leveraging the diverse skills and expertise of the team, I have ensured efficient project delivery and maximized productivity.
• End-to-end project facilitation: I have played a key role in facilitating end-to-end project delivery, encompassing program governance, stakeholder management, risk management, cost management, scope management, quality management, capacity management, and change management. This comprehensive approach has enabled smooth project execution and minimized risks and disruptions.
• Monitoring and driving progress: I have closely monitored daily test execution, defect fixes, and overall project progress. By proactively identifying and addressing bottlenecks or issues, I have ensured the high-quality and timely completion of development and testing for utilities applications.
• PMO support: As part of my role in the PMO, I have provided guidance and assistance to other project managers within the UGBU. By sharing best practices, facilitating knowledge sharing, and offering support, I have contributed to the overall success of the UGBU projects.
• Engaging and self-motivated environment: During the challenging times of the Covid-19 pandemic, I have fostered an interactive and engaged environment that encourages development opportunities and motivates high performance among team members. By implementing effective remote collaboration tools and promoting a positive work culture, I have ensured team cohesion and productivity.

By effectively managing projects, developing testing strategies, collaborating with stakeholders, and driving high-quality deliverables, I have consistently achieved successful project outcomes in the Utilities Domain.

Role: As a seasoned professional, I have excelled in instituting and executing high-level project strategies, leveraging my experience-backed judgment, strong work ethics, and irreproachable integrity. My role includes:

• IT Program Management: I have successfully managed IT programs for NAS Enterprise Applications, encompassing application development and maintenance, application enhancements and support, technology migration, process transition from the US to India, and IT project consulting. These programs cover a wide range of technologies, including Mainframe, .Net, J2EE, Cognos, and ETL, while adhering to stringent service levels and ensuring on-time delivery to clients.
• Project Baseline Development and Control: I have developed project baselines and effectively controlled them in terms of cost, resource deployment, time overruns, and quality compliance. By closely monitoring project metrics, I ensure the satisfactory execution of projects while maintaining a focus on quality.
• Collaboration with Clients and Stakeholders: I actively collaborate with clients and stakeholders, keeping them informed of project progress and addressing any issues or concerns. By maintaining open lines of communication, I effectively manage expectations on all requirements and deliverables, fostering strong relationships with clients.
• Review Meetings and Effective Solutions: I actively participate in review meetings with the team to discuss project progress, identify gaps, and suggest effective solutions. By fostering a collaborative environment, I encourage open communication and continuous improvement within the team.
• Dynamic Environment and Team Development: I create and sustain a dynamic environment that fosters development opportunities and motivates high performance among team members. In addition to managing the team, I am responsible for hiring and training employees on standard processes and operations.
• End-to-End Project Delivery: I facilitate end-to-end project delivery, encompassing program governance, stakeholder management, risk management, cost management, scope management, quality management, capacity management, and change management. By overseeing these critical aspects, I ensure the successful completion of projects.
• Global Delivery Model: I execute projects using a global delivery model, working with a multi-cultural team of approximately 30 employees located across India and the US. By leveraging the diverse skills and expertise of the team, I ensure efficient project delivery and optimal collaboration.
• Budget Monitoring: I monitor budgets for cross-functional teams, consisting of up to 30 developers, programmers, and support engineers. By closely managing resources and costs, I ensure the effective utilization of budgetary allocations.
• High-Quality and Timely Project Completion: I drive the high-quality and timely completion of systems engineering, software/database development, and enterprise-wide implementation projects for NAS clients. By implementing rigorous quality control measures, I ensure customer satisfaction and project success.
• Career Development and Performance Review: I actively engage in career pathing and coaching for my team members, helping them achieve their goals and professional aspirations. I conduct regular performance reviews, ensuring alignment between individual performance and team objectives.

Highlights: Throughout my career, I have achieved notable accomplishments, including:

• Turnaround Success: I played a key role in applying robust change, quality, and risk management processes to a project marred with quality and schedule issues. Within four months, I successfully brought the project back on track, reinstating client and stakeholder confidence.
• Stakeholder Engagement: By implementing a strategic stakeholder engagement framework, I effectively regained client and stakeholder confidence. I revisited service level agreements, governance structures, and communication structures, ensuring alignment and satisfaction.
• Enhanced Quality and Customer Satisfaction: Through the implementation of comprehensive quality management and knowledge management processes, I improved the quality of projects delivered by 50% and achieved ultimate customer satisfaction.
• SLA Compliance and Client Satisfaction: Within three months of setting up service level agreements, I attained 100% SLA compliance, resulting in absolute client satisfaction.
• Optimal Utilization: I have consistently taken on additional responsibilities without increasing headcount, ensuring quality deliverables and optimal resource utilization.
• Successful Vendor Collaboration: I have a track record of upgrading vendor applications with a 100% success rate, collaborating effectively with vendors and all stakeholders.

Domain Exposure: In addition to my project management expertise, I possess domain exposure in IT program and project management, encompassing program governance, risk management, requirement management, scope management, change management, project planning, scheduling and task management, team development, project budgeting and cost management, and knowledge and transition management. I also have good working knowledge of Lean, Six Sigma, and DMAIC methodologies.

Role: As the leader of the Service Management (Operations) Team, I am responsible for overseeing various aspects of the team's operations and ensuring effective issue resolution during implementation. My role includes:

• Root Cause Investigation and Corrective Actions: I facilitate thorough root cause investigations for issues discovered during implementation, managing the implementation of corrective and preventative measures through necessary changes. This involves overseeing the entire process from start to finish, ensuring effective resolution.
• Building Team Effectiveness: I identify and implement strategies to enhance team effectiveness by promoting a spirit of cooperation among the team members. As an additional responsibility, I focus on fostering a collaborative and cohesive work environment.
• Partner and Customer Communication: I closely monitor partner and customer communication strategies throughout the project lifecycle. By maintaining effective communication channels, I ensure alignment and manage expectations.
• Medium-Sized Change Delivery: I actively engage in delivering medium-sized changes in ETL projects, handling the entire process from initiation and planning to delivery and implementation. This includes troubleshooting data discrepancy and missing data issues, managing outages and scheduled downtime, and specializing in Informatica PowerCenter, Informatica MDM, and SQL.
• Root Cause Analysis and Documentation: I conduct root cause analyses (RCAs) and ensure proper documentation for reference. This helps in understanding and addressing the underlying causes of issues and developing effective solutions.
• Development, QA, UAT, and Deployments: I oversee the development, quality assurance, user acceptance testing, and deployment activities for minor changes. By coordinating these processes, I ensure smooth transitions and adherence to client requirements.
• Load Monitoring and Reporting: I actively monitor load performance and report on service level agreements (SLAs) and data availability. By tracking key metrics, I ensure timely and accurate data processing.
• Change Request Management: I raise change requests against the development team based on client requirements, facilitating necessary modifications and enhancements.
• Performance Degradation and Maintenance: I manage ongoing maintenance activities related to ETL toolset, operating systems, FTP servers, network, database, and job scheduler. This includes troubleshooting and addressing performance degradation issues.
• Business Requirement Understanding: I work closely with business stakeholders to understand their requirements and map them into technical terms. This ensures alignment between business needs and technical implementation.
• Failure Analysis and Detailed Reporting: I provide detailed analysis of failures to the development team, helping them understand and address the root causes effectively. By providing comprehensive reports, I facilitate continuous improvement and problem resolution.
• Change Impact Reduction: I contribute towards reducing the impact of change on the business by identifying potential areas of resistance and developing plans to address concerns. This helps ensure smooth transitions and minimize disruptions.
• Incident Trend Analysis: I analyze and report on incident trend data to identify and eliminate root causes. By proactively addressing underlying issues, I enhance service stability and reliability.
• Timely Task Completion: I ensure that all tasks assigned to company employees and external contractors are completed within agreed time frames. This includes initiating actions to fix interruptions to service caused by errors or faults in the IS infrastructure.
• Performance Statistics and Reporting: I manage the production of statistics and reports to demonstrate the performance of the Problem Management process. This helps assess effectiveness and identify areas for improvement.

Overall, my role is focused on efficient problem resolution, effective communication, continuous improvement, and ensuring the smooth operation of the Service Management Team.