PANCHITA SAIKIA
Head CRM
Guwahati
Summary
Detail-oriented team player with strong organizational skills, seeking a dynamic company to leverage skills and education in meeting and surpassing organizational goals. Dedicated to thriving in a competitive and challenging environment, aiming to contribute effectively while establishing a fulfilling and enjoyable career.
Overview
9
9
years of post-secondary education
4
4
Languages
Work History
Business Development Executive (2016-2017)
Charismatic Infosoft India Pvt. Ltd.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business over 5%.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Created compelling proposals that demonstrated unique value of products/services while addressing client needs and expectations.
- Negotiated prices, terms of sales and service agreements.
Civil Engineering Lecturer (2019)
Guwahati Institute of Technology
- Promoted active learning through group projects, presentations, and hands-on activities related to civil engineering principles.
- Collaborated with fellow faculty members to develop interdisciplinary courses that bridged gap between civil engineering and other disciplines.
- Introduced innovative teaching techniques such as flipped classroom models, increasing student engagement and participation during lectures.
- Prepared lessons, taught classes, and assessed students on mastery of course content.
Lecturer/Online Content Curator (2020-2023)
Indian Technical Institute
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter as 'Employability Skills', 'English', etc.
- Curated and recorded course videos for each class session in accord with stated course objectives for ITI Sonari, Samaguri, Nalapara.
- Edited course videos and uploaded them on ITI official channel 'VK Career' (YouTube).
Customer Head ( 2023-Till Date )
BearHugs (Samaritan Bear Pvt. Ltd.)
- Self-motivated, with strong sense of personal responsibility, resolved problems, improved operations and provided exceptional service with excellent communication skills, both verbal and written.
- Managed time efficiently and Led a team of 2-3 members in order to complete all tasks within deadlines. Was involved in offline site visits efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members. Took Live calls, Live chats, Emails etc, WhatsApp messages, Social media comments in order to resolve customer queries and build strong relationship with them.
- Was actively involved in Social media/ Facebook/ Instagram/YouTube content creation and uploading shorts/blogs in order to increase customer interaction.
- Managed customer queries, actively shipped products. Experienced in handling invoices, Chat Bot, Uniware, Shiprocket, Shopify, Facebook, Instagram, Meta Business Suite, RTO queries and flows.
Work Skills: Did Clinical Psychology Internship
Apollo Hospitals Guwahati (2024)
- Gained valuable experience working within specific industry and renowned doctors MBBS, MD Psychiatry, Psychologists, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- This course helped me gain insights to human psychology enabling me to clearly understand human behavior which I could directly apply to my career where I needed to handle customers, intensive customer queries, analyze buying patterns, etc.
Education
Master of Arts - Clinical Psychology -
IGNOU, NEHU, Shillong
06.2022 - 09.2024
B-Tech Civil -
School of Technology, Assam Don Bosco University
04.2012 - 07.2016
10+2 -
Kendriya Vidyalaya Khanapara
03.2010 - 05.2011
10th -
Kendriya Vidyalaya Khanapara
03.2008 - 05.2009
Skills
Customer Relationship Management
Lead Generation
Sales and Marketing
Customer Service and Customer Acquisition
Market Research
Order Management
Revenue Generation
Social Media Marketing
Operations
Product Demonstrations
Written Communication with Vendors
Grievances resolution
Accomplishments
- Secured 1st position in Short Film making competition- 'Smart Film' at Prajyukttam 2014, held at DON BOSCO COLLEGE OF ENGINEERING AND TECHNOLOGY.
- Secured 'Audience Award' in Short Film making competition- 'Smart Film' at Prajyukttam 2014 held at DON BOSCO COLLEGE OF ENGINEERING AND TECHNOLOGY.
- Secured 1st position in Inter College Drama Competition - 'Curtain Call 2014' at DON BOSCO COLLEGE OF ENGINEERING AND TECHNOLOGY.
- Secured the Best Actor (Female) award in Inter College Drama Competition - 'Curtain Call 2014' at DON BOSCO COLLEGE OF ENGINEERING AND TECHNOLOGY.
- Secured 1st position in Painting, Handwriting, Rangoli and Mehendi making contest in 15th Aug. 2004, organized by HIND EDUCATIONAL TRUST & RESEARCH CENTRE, Thane (W).
- Achieved 1st prize-Kala Darpan Award and a Gold Medal in painting competition '2003', from Bharatiya Art Education Society, Mumbai.
- Secured First division in the second year of classical dance form Bharatnatyam, under Bhatkhande Sangit Vidyapith, Lucknow.
- Secured 2nd position in Dance in 'Alcheringa 2009' conducted by IIT Guwahati.
- Secured School rank 2nd and State rank 19th in the 12th National Science Olympiad in the year 2008-2009.
- Secured 2nd runner up position for beauty Pageant 'Palaash Miss India 2015' East zone finale held in Kolkata & was in top 6 for the Grand finale held in Delhi '2015'.
- Was 'Miss India Northeast 2012' finalist - by Zest Events.
- Is being featured in Assamese Music Video 'Boronia Pokhila' released on '14th February 2015'.
- Was being awarded Certificate of Achievement by State Bank of India in recognition of performance in CBSE HSLC exam '2009'.
- Secured 3rd prize in Relay Race (4x100) metre at D'Verve '2014' held at DON BOSCO COLLEGE OF ENGINEERING AND TECHNOLOGY.
- Participated in Manthan National Competition by CAG and was shortlisted to be a part of the finale held in Delhi '2014'.
- Was the secretary of 'Rangayan', Drama club of DBCET '2014'.
- Was the 'media convener of Curtain Call '16'; (Inter college drama event).
- Featured in Assamese TV series in Satellite TV channels - Rang, Rengoni, Spondon (Series- Eke Duye Baro, Beharbari Outpost, Golmaal, etc).
- Was the Assitant Director in Satellite TV channel Rengoni for TV series ( Eke Duye Baro), Rang Channel for TV series - ( Baalimaahi)
Skills Experience
MS Office, Powerpoint presentation, Microsoft Excel, C, C++, Linux (Ubuntu), Windows 98/2000/XP/Vista/7/8/8.1, Adobe photoshop/after effects, Staad Pro, Auto CAD
Personal Information
- Father's Name: Mr. JITEN CHANDRA SAIKIA
- Mother's Name: Mrs. MANISHA SAIKIA
- Date of Birth: 04/20/92
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Father Occupation
Service (State Bank of India)
Mother Occupation
Housewife
Correspondence Address
H. No. 16, Sukapha Path, Journalist Colony, Janakpur, Guwahati, Assam, 781019, India
Projects
Study on 'Mix Design M25' performed during 5th semester. Study on 'Soil Stabilization Using Plastic Medicinal Strips'. Design of a'Three Storeyed R.C.C Residential Building'
Training
- Underwent a 'Surveying Camp' in IIT Guwahati as a part of Winter Training Session 2014.
- Underwent an one month training programme at the construction site of National Law University, Amingaon, under Public Works Department, Fancy Bazaar as a part of Summer Training Session 2015.
- Field Trip to study the rock formations at Maghopara area, Guwahati.
Hobbies
- Directing Short Films
- Cooking
- Writing Short Stories
- Dancing
- Singing
- Playing Badminton
Disclaimer
I hereby declare that the above mentioned information is correct up to best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Master of Arts - Clinical Psychology -
IGNOU, NEHU, Shillong
06.2022 - 09.2024
B-Tech Civil -
School of Technology, Assam Don Bosco University
04.2012 - 07.2016
10+2 -
Kendriya Vidyalaya Khanapara
03.2010 - 05.2011
10th -
Kendriya Vidyalaya Khanapara
03.2008 - 05.2009
Business Development Executive (2016-2017)
Charismatic Infosoft India Pvt. Ltd.
Civil Engineering Lecturer (2019)
Guwahati Institute of Technology
Lecturer/Online Content Curator (2020-2023)
Indian Technical Institute
Customer Head ( 2023-Till Date )
BearHugs (Samaritan Bear Pvt. Ltd.)
Work Skills: Did Clinical Psychology Internship
Apollo Hospitals Guwahati (2024)