Pandeeswaran S
Desktop Support Engineeer
Chennai,TN
Summary
Proactive and results-driven IT Support Engineer with proven expertise in end-user support, desktop administration, and IT infrastructure management. Adept in ITIL-based service delivery, Citrix administration, and security compliance, with a strong commitment to optimizing user experience and resolving technical issues with efficiency. Seeking to leverage hands-on experience and problem-solving skills to contribute to a forward-thinking organization’s IT operations and growth.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Desktop Support Engineer
Progressive InfoVision (client WIPRO)
08.2023 - Current
- Provided L1 and L2 support to over 2500+ users across Windows 10/11 platforms. Also provided remote support via LogMeIn Rescue.
- Managed user accounts,password resets, OU movements using AD.
- Administer of Citrix Workspace.Manage Citrix policies, profiles, and resource allocation for optimal performance.
- Troubleshoot user session issues, application delivery failures, and performance bottlenecks.
- Responded to incidents and service requests through ServiceNow, adhering to ITIL standards.
- Ensured compliance with endpoint security tools including DLP, ClearPass OnGuard, Netskope, and CrowdStrike and antivirus tools.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assist users with mailbox configuration, profile setup. Troubleshoot and resolve Outlook errors including send/receive failures, PST/OST corruption, and sync issues.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Contributed to IT projects, ensuring successful completion within timelines.
- Collaborated with business teams to gather requirements and fulfill their needs efficiently.
- Installed and configured operating systems and applications via SCCM and Microsoft Intune.
- Strong knowledge of Situation,Incident ,Change and Problem management.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Engineering - Mechanical Engineering
SBM College of Engineering And Technology
Dindigul, India 04.2001 -
Skills
Operating Systems: Windows 10/11
Timeline
Desktop Support Engineer
Progressive InfoVision (client WIPRO)
08.2023 - Current
Bachelor of Engineering - Mechanical Engineering
SBM College of Engineering And Technology
04.2001 -
Languages
English
Tamil
Telugu
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