Pandeeswaran S - Desktop Support Engineeer - Progressive InfoVision (client WIPRO)

Summary

Proactive and results-driven IT Support Engineer with proven expertise in end-user support, desktop administration, and IT infrastructure management. Adept in ITIL-based service delivery, Citrix administration, and security compliance, with a strong commitment to optimizing user experience and resolving technical issues with efficiency. Seeking to leverage hands-on experience and problem-solving skills to contribute to a forward-thinking organization’s IT operations and growth.

Overview

2

years of professional experience

3

Languages

Work History

Desktop Support Engineer

Progressive InfoVision (client WIPRO)

08.2023 - Current

Provided L1 and L2 support to over 2500+ users across Windows 10/11 platforms. Also provided remote support via LogMeIn Rescue.
Managed user accounts,password resets, OU movements using AD.
Administer of Citrix Workspace.Manage Citrix policies, profiles, and resource allocation for optimal performance.
Troubleshoot user session issues, application delivery failures, and performance bottlenecks.
Responded to incidents and service requests through ServiceNow, adhering to ITIL standards.
Ensured compliance with endpoint security tools including DLP, ClearPass OnGuard, Netskope, and CrowdStrike and antivirus tools.
Optimized PC performance through regular updates, patches, and system upgrades.
Assist users with mailbox configuration, profile setup. Troubleshoot and resolve Outlook errors including send/receive failures, PST/OST corruption, and sync issues.
Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Contributed to IT projects, ensuring successful completion within timelines.
Collaborated with business teams to gather requirements and fulfill their needs efficiently.
Installed and configured operating systems and applications via SCCM and Microsoft Intune.
Strong knowledge of Situation,Incident ,Change and Problem management.
Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Engineering - Mechanical Engineering

SBM College of Engineering And Technology

Dindigul, India

04.2001 -

Skills

Operating Systems: Windows 10/11

System &Tools : SCCM, Microsoft Intune, AD, GPO, MS Office 2019 and O365

Remote Tools: LogMeIn Rescue

ITSM Tool: ServiceNow

Networking: Basic LAN/WAN, DNS, DHCP, IP Configruation

Concepts: ITIL Foundation, Incident & Request Management

Hardware diagnostics

Data backup and recovery

Timeline