Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Disclaimer
Rewards And Recognition
Timeline
Generic

Pandian T

Branch Manager
Chennai

Summary

Highly Self-Motivated Branch Manager with proven Sales and leadership acumen in delivering top- ranking individual and team sales performance. Talented team builder develops talented executives and sales force through hands-on leadership, clearly defined goals, and consistent follow-up. Recognized companywide for excellence in building long-term partnerships throughout all client and corporate levels, driving best practices, and exceeding all goals in service, sales, and profit.

Overview

10
10
years of professional experience

Work History

Branch Manager

Education Matters
06.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Responsible for the Branch P & L
  • Responsible for the Branch Revenue Target by effectively executing target achievement plan for the all product (Admission/IELTS & GRE Training)
  • Drive and Closely supervise the marketing team in executing outreach activity that will generate leads to the branch.
  • Ensure action on customer feedback and promptly address to customer grievances.
  • Foster relationship with new and existing client( University and Business partners) with regular discussion and visit.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.

Assistant Destination Manager - US Destination

IDP Education- India
01.2023 - 05.2024
  • Company Overview: IDP Education is a global leader in international education services, helping students study abroad. Website: https://www.idp.com/india/
  • Drive the development and implementation of destination-based office business plans.
  • Provide input and once the budget is set monitor the Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.
  • Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts.
  • Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.
  • Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
  • Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
  • Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.
  • Drive and guide the office's participation in and execution of global improvement projects where applicable.
  • IDP Education is a global leader in international education services, helping students study abroad. Website: https://www.idp.com/india/

Sales Manager (Inside Sales Team)

Unacademy - Sorting hat technologies Pvt Ltd
04.2020 - 10.2022
  • Company Overview: Unacademy is an online learning platform that provides educational content and resources for students. Website: https://unacademy.com/
  • Handling designated team & Meeting monthly team sales target
  • Monitoring and Guiding team members core activities to achieve team target
  • Schedule sales activity
  • Ensure customer service satisfaction and good client relationships
  • Monitor and report on sales activities and follow up for team members & management
  • Collaborate with the Category and Product team to improve the business and user experience
  • Monitor team performance and report on metrics
  • Unacademy is an online learning platform that provides educational content and resources for students. Website: https://unacademy.com/

Branch Head (Sales - Team Lead)

JARO EDUCATION PVT LTD
05.2015 - 02.2020
  • Company Overview: Jaro Education is an online education provider that offers various management programs and courses. Website: www.jaroeducation.com
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Guide sales activities and track metrics for Team of Forty Five members (B2B & B2C).
  • Provide the team with a vision of the project objectives and Conduct regular meetings to identify any new needs from clients.
  • Report regularly to the AVP (National Sales Head).
  • Manage and identify various sales strategies to achieve targets on a monthly and quarterly basis.
  • Facilitate problem solving and collaboration.
  • Ensure discussions and decisions lead towards closure.
  • Recognize and celebrate team and team member accomplishments and exceptional performance.
  • Developed and analyse management reports and facilitated decision making for clients.
  • Handling B2B, Corporate Relations & Tie ups for continuous sales numbers, Establish and nurture C-level relationships with the new corporate partners.
  • Jaro Education is an online education provider that offers various management programs and courses. Website: www.jaroeducation.com

Education

MBA - Marketing Management

Anna University
Chennai, Tamil Nadu

Skills

  • Salesforce
  • SPINE
  • Mail Chimp
  • Lead Squared
  • Navigator
  • Professional
  • Growth oriented
  • Efficient in analytical complex solving issues
  • Branch operations management
  • Team player
  • Good communication skills
  • Ability to deal with diverse cultures

Personal Information

Date of Birth: 05/30/93

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief., Chennai

Rewards And Recognition

  • Have been awarded with Champ of the Month 7 times (Individual Performance)
  • Achieved grand annual sale target of 140% for the year 2017
  • Ranked as one of the top 6 performers in the entire company for the years 2016-2017 by achieving the sales and revenue target on a continuous basis
  • Leadership Excellence Award for Contributing Highest Revenue in October & November 2021

Timeline

Branch Manager

Education Matters
06.2024 - Current

Assistant Destination Manager - US Destination

IDP Education- India
01.2023 - 05.2024

Sales Manager (Inside Sales Team)

Unacademy - Sorting hat technologies Pvt Ltd
04.2020 - 10.2022

Branch Head (Sales - Team Lead)

JARO EDUCATION PVT LTD
05.2015 - 02.2020

MBA - Marketing Management

Anna University

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