Pandiyaraja K

•Expertise in managing end-to-end operations across global mail, fulfilment, distribution, subscription management, e-commerce, publishing, memberships, associations, and digital solutions, ensuring seamless integration and efficient execution.

•Strong leadership skills with a proven track record of overseeing worldwide postal and courier distribution, mail fulfilment, warehouse and freight logistics, while fostering a collaborative team environment and driving continuous improvement.

•Proficient in leveraging industry best practices and innovative strategies to optimize supply chain processes, enhance customer satisfaction, and support the growth of diverse businesses in the publishing, membership, and e-commerce sectors.

•Implemented process and operational changes to increase operational performance, decrease delivery lead time, and create cost savings.

• Proven expertise in technical chat support, offering timely and effective assistance to customers by providing expert guidance in the installation, configuration, troubleshooting, and repair of software, hardware, and other technical issues.

•Demonstrated ability to deliver exceptional technical support through chat, ensuring prompt resolution of customer problems and maintaining high customer satisfaction levels.

•Utilized strong problem-solving skills to identify and resolve complex technical issues, guiding customers through step-by-step solutions and effectively communicating technical information in a clear and concise manner.

•Consistently recognized for delivering superior technical chat support, contributing to enhanced customer experiences and fostering long-term customer relationships.

• Demonstrated expertise in chat support, providing efficient and effective assistance to consumers by promptly addressing their product-related inquiries through online chat.

• Proven ability to deliver exceptional customer service in a chat-based environment, ensuring customer satisfaction by offering prompt and accurate information about products. • Utilized strong communication skills to engage with customers via chat, effectively addressing their questions and promoting products to meet their needs. • Consistently achieved high customer satisfaction ratings by delivering personalized and knowledgeable support through online chat, contributing to increased sales and customer loyalty. • Achieved 98% customer satisfaction rate and reduced customer wait time.