Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Own Business
VR Traders
Bangalore
06.2020 - 01.2024
Established and operated a box scrap dealership business in Bangalore. Demonstrated strong entrepreneurial acumen in developing business strategies, managing operations, and fostering client relationships.
Successfully navigated challenges in the industry, adapting to market fluctuations and regulatory changes. Closed the business in January 2024 due to financial losses, while maintaining integrity and fulfilling obligations to stakeholders.
Sales Administration Officer
Hatsun Agro Products
Chennai
06.2019 - 06.2020
Provided administrative support to sales team by preparing and organizing customer data.
Maintained accurate records of all transactions and customer interactions using CRM software.
Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
Worked closely with marketing department to optimize strategic initiatives.
Tracked monthly sales to generate reports for business development planning.
Responsible for managing inventory levels and coordinating with inventory or warehouse teams
Customer Relationship Officer
Allianz partners
Chennai
03.2018 - 04.2019
Managed inbound customer inquiries via phone, chat, and email, ensuring prompt and satisfactory resolutions.
Responded to email queries within established SLAs, maintaining high levels of professionalism and accuracy. Provided technical support and product assistance to customers, troubleshooting issues effectively.
Conducted thorough research to resolve complex customer issues and escalated cases as needed. Managed inbound customer inquiries via phone, chat, and email, ensuring prompt and satisfactory resolutions.
Responded to email queries within established SLAs, maintaining high levels of professionalism and accuracy.
Provided technical support and product assistance to customers, troubleshooting issues effectively. Conducted thorough research to resolve complex customer issues and escalated cases as needed. Maintained detailed records of customer interactions and solutions in the CRM system.
Customer Service Executive
Sutherland Global Service
Chennai
10.2016 - 02.2018
Provided exceptional customer service by handling both inbound and outbound calls in the Airline Process. Demonstrated proficiency in resolving customer inquiries, issues, and complaints promptly and effectively.
Maintained a high level of professionalism and product knowledge to ensure accurate and efficient assistance to customers.
Collaborated with team members to optimize workflows and achieve service level targets. Utilized communication skills to convey complex information clearly and concisely to customers.
Received positive feedback from supervisors and consistently met or exceeded performance metrics.
Customer Support and Admin Executive
FirstSource Solution Pvt Ltd
Chennai
01.2015 - 10.2016
Provided exceptional customer support as a frontline representative, handling inbound calls from telecom service users.
Executed administrative duties efficiently, including file management and validation processes. Demonstrated keen attention to detail by meticulously downloading and validating files to identify and prevent fraudulent activities.
Collaborated with team members to maintain a high standard of service delivery and resolve customer queries promptly. Upheld company standards for professionalism and customer satisfaction, contributing to a positive brand image.
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical