Pandu Ranga Teja Devanaboina
Customer Service Representative
Visakhapatnam,AP
Work Preference
Overview
8
8
Years of professional experience
1
1
Certificate
3
3
years of post-secondary education
Work History
Logistics Coordinator
Pearce services Pvt ltd
Mohali
03.2023 - 06.2025
- Coordinate and monitor end-to-end logistics operations, including transportation, warehousing, and delivery
- Plan and schedule shipments to ensure timely and cost-effective delivery
- Prepare and process shipping documents such as invoices, packing lists, bills of lading, and delivery notes
- Ensure compliance with company policies, safety standards, and transportation regulations
- Track shipments and provide regular status updates to internal teams or customers
- Identify and resolve delivery delays, damages, or shortages
- Coordinate returns, replacements, and reverse logistics when required
- Handle escalations and ensure customer satisfaction
Transaction Processing Associate
Conduent Business Services India LLP
05.2022 - 09.2023
- End-to-End Insurance Process Support: Highly skilled in supporting the full lifecycle of U.S. Banking insurance products, including life, health, auto, property, and credit-related offerings.
- Customer Engagement & Service: Proficient in managing inbound/outbound calls, conducting needs assessments, and facilitating customer onboarding to align insurance products with financial service needs.
- Operational & Compliance Expertise: Proven experience ensuring regulatory compliance (including KYC) and supporting efficient policy operations (renewals, modifications, and cancellations).
Remote Process Executive
Patra India BPO Services Pvt. Ltd.
12.2020 - 05.2022
- Deep P&C Process Understanding: Possess a deep understanding of the full Property & Casualty (P&C) insurance lifecycle, encompassing underwriting, policy administration, claims handling, billing, and regulatory compliance.
- Comprehensive Line Experience: Expertise spanning both personal and commercial lines of P&C insurance.
- Technical Policy Knowledge: Strong grasp of complex insurance elements, including policy structures, endorsements, rating methodologies, and robust risk assessment techniques.
- Systems & Operations Support: Well-versed in working with core insurance systems and providing essential support for front-line operational teams.
Junior Relationship Executive
Muthoot Finance
06.2019 - 03.2020
- Business-to-Business (B2B) Collections: Expertise in the full process of collecting payments from business customers for goods or services rendered.
- Accounts Receivable Management: Critical function in managing Accounts Receivable (AR) within a B2B environment to optimize financial health.
- Cash Flow Optimization: Proven commitment to ensuring timely payments and maintaining consistent company cash flow.
- Client Relationship Management: Skilled in using collection efforts to support and maintain strong, positive client relationships.
- Financial Integrity: Directly contributed to the overall success and stability of the supplier/service provider's financial operations.
Customer Service Executive
WNS GLOBAL SERVICES
10.2016 - 04.2017
- End-to-End Customer Support: Key function in assisting customers before, during, and after product or service purchases, focusing on customer satisfaction and long-term loyalty.
- Issue Resolution & Service Delivery: Highly skilled in managing inbound and outbound calls and addressing queries via chat/phone to ensure immediate and effective resolution.
- Experience Optimization: Actively work to simplify and improve the end-to-end experience for card members by identifying pain points and enhancing overall service delivery.
- Process Improvement & VOC: Focus on continuous process improvement by leveraging customer feedback (Voice of Customer - VOC) to implement meaningful and lasting changes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.
Well-qualified Customer service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Affiliations
- 8 Years
Skills
Shipment tracking
Customer service
Shipping documentation
Transportation management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Interests
Playing Sports like Cricket, Tennis and Basket ball
Exploring New locations and make adventures
Learning New Things from Professional life
Websites
Software
I like Software Testing
Certification
Certified [Logistic Coordinator], [Pearce Services Pvt Ltd] - [For 1 Year]
Education
Bachelor of Science - Bachelor of Computer Application
Aditya Degree College
Visakhapatnam 06.2013 - 03.2016
Timeline
Certified [Logistic Coordinator], [Pearce Services Pvt Ltd] - [For 1 Year]
01-2025
Logistics Coordinator
Pearce services Pvt ltd
03.2023 - 06.2025
Transaction Processing Associate
Conduent Business Services India LLP
05.2022 - 09.2023
Remote Process Executive
Patra India BPO Services Pvt. Ltd.
12.2020 - 05.2022
Junior Relationship Executive
Muthoot Finance
06.2019 - 03.2020
Customer Service Executive
WNS GLOBAL SERVICES
10.2016 - 04.2017
Bachelor of Science - Bachelor of Computer Application
Aditya Degree College
06.2013 - 03.2016