Role as a SAP SD-LE Solution Expert
S/4 Public/Private Cloud:
I Project Summary
Project Type : Implementation & Support
Client : M K AGROTECH Pvt. Ltd. (Srirangapatna)
Duration : Mar 2015 to Sept 2015
Role : SD Consultant
Roles & Responsibilities
II Project Summary
Project Type : Support
Client : Honeywell AERO
Duration : Oct 2015 to Feb 2017
Role : SD Consultant
Roles & Responsibilities
• Providing Production Support and solving end-user problems in SD
transactions.
• Analyze Root Cause for various issues reported for both standard as well as
customized SAP objects and propose a required solution. Resolution of Tickets
& providing permanent solutions.
• Worked on most of the break fix issues.
• Associated with the senior consultants for the solutions to user generated errors
on various subjects like, Pricing, Sales documents, Item category, Schedule line
category.
• Good Amount of knowledge on Logistics. Handled issues related to Logistics
such as shipment, picking, packing, Route Determination.
• Knowledge on shipment, shipment cost, activity profile and Transport Planning
point.
• Worked with inbound, outbound IDOC.
• Responsible for the tickets and issues relating to SD (OM).
• Arranging and coordinating for the knowledge transfer for new joiners.
• Documentation of End User Training Manuals and configuration guides.
III Project Summary
Project Type : Support support
Client : Honeywell ACS
Duration : Mar 2017 to Apr 2018
Role : SD Consultant
Roles & Responsibilities
• Under transition period of this new project was one of the key member of team
to understand the process quickly and deliver it to business. Currently being one
of the Offshore Team lead.
• Solving SLA based tickets - Issues pertaining to OM module reported by
the Customer and providing solutions in a timely manner by clarifying and
investigating incidents
• Worked on most of Critical tickets related to Smartforms, Pricing.
• Responsible for handling most of escalated issue in the team and providing
resolution on time agreed by business.
• Responsible to engage team members to check up the ticket log and maintain
necessary SLA in helping for difficult issues.
• Analyze Root Cause for various issues reported for both standard as well as
customized SAP objects and propose a required solution. Resolution of Tickets
& providing permanent solutions.
• Worked on EDI IDOC (inbound, outbound, system, message type, IDoc
monitoring, posting. Handled many issues on IDOC failure.
• Arranging and coordinating for the knowledge transfer for new joiners.
• Documentation of End User Training Manuals and configuration guides.
• New Job Setup and monitoring in WCC portal.