PANDU RANGA REDDY YS
HYDERABAD
Summary
Proactive Senior Manager successful at overseeing Branch Banking, Credit Quality and Portfolio Management functions with 12+ employees to achieve demanding goals. Successful at creating cohesive, results-oriented teams by setting clear policies and vision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager
Bank of Baroda
Tirupati
06.2023 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Created detailed reports on project progress for senior management review.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Used data and analytics to diagnose trends and link to business performance outcomes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Credit Management Analyst
Bank of Baroda
Mumbai
07.2019 - 05.2023
- Monitored customer accounts to ensure timely payments, ensuring that customers are not over-extended on their credit limits.
- Negotiated payment plans with delinquent customers and monitored progress of repayment plans.
- Used POWER BI to analyze the performance of 244 bank branches, divided into 8 different groups.
- Provided insights to the higher management on the performance of branches.
- Performed detailed analyses of customer portfolios using statistical models to identify areas of improvement within the Credit Management process.
- Created dashboards summarizing key performance indicators around Credit Management activities.
- Evaluated current processes used in Credit Management operations and identified areas needing improvement.
- Developed scorecards which were used to measure the performance of the Credit Management team against established goals.
Manager
Bank of Baroda
Hyderabad
06.2017 - 06.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Monitored staff performance and addressed issues.
Probationary Officer
Bank of Baroda
Hyderabad
05.2014 - 05.2017
- Assisted the senior officers in managing the probationary services for clients.
- Ensured that all relevant paperwork was completed accurately and promptly.
- Responded to customer inquiries and resolved account issues.
- Provided support for loan applications and processed mortgage paperwork.
- Developed marketing strategies for new financial products.
- Conducted financial analysis of clients' accounts and portfolios.
- Prepared documents for regulatory compliance audits.
- Educated clients on the benefits of various investment options.
- Identified opportunities to improve customer service quality.
Sub Post Master
India Post
Nandyal
06.2011 - 05.2014
- Verified postage rates and ensured correct payment of postage fees.
- Provided customer service at the front counter by answering inquiries about postal services and regulations.
- Inspected outgoing mail to ensure it met postal requirements before sending out.
- Utilized computer systems to process orders, look up rates, track shipments.
- Managed cash register transactions accurately throughout each shift.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Education
Bachelor of Technology - Information Technology
RGM College of Engineering And Technology
Nandyal05.2011
Skills
- Data Analytics
- Strategic Planning
- Resource Allocation
- Talent Development
- Organizational Improvement
- Operations Planning
Accomplishments
- Honored as Young Achiever of the year in 2020, Mumbai Zone, Bank of Baroda
- Appreciated by NCFE for efforts to improve Finance Literacy as Sub Post Master
Affiliations
- Organized fund raising activity for betterment of Girl Child Orphanage along with CSR activity of Bank.
- Conducted Financial Literacy programs in various colleges.
Certification
- Certified Associate of Indian Institute of Bankers
- Certificate holder in Digital Banking from Indian Institute of Banking and Finance
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Timeline
Senior Manager
Bank of Baroda
06.2023 - Current
Credit Management Analyst
Bank of Baroda
07.2019 - 05.2023
Manager
Bank of Baroda
06.2017 - 06.2019
Probationary Officer
Bank of Baroda
05.2014 - 05.2017
Sub Post Master
India Post
06.2011 - 05.2014
Bachelor of Technology - Information Technology
RGM College of Engineering And Technology
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