Pangshing Konyak

Summary

Accomplished Associate skilled at collaborating with customers to promptly identify needs and recommend various products and services to fulfil desires.

Personal Objectives

Looking forward to find myself a workplace best suitable to apply and showcase my skills. I have put a lot of efforts in improving and developing my skills. Confident, knowledgeable & Good communication skills.

Professional Experience

Currently working from 13thMarch 2023 Front Office Associate at The Ritz-Carlton Pune.

Tasks & Responsibilites

Front Office Associate at The Ritz-Carlton Pune – Currently Working.

· Action and respond the mails (interdepartmental and guest E-mail).

· Checking all the transactions of the day and keeping a track of upsells and rebates.

· Planning and making pre-arrival preparations for the guest with all the available information.

·Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.

Identified and resolved customer needs promptly and efficiently.

· Focusing on increasing Marriott Bonvoy Enrollments as per the property yearly targets.

Concierge Agent- The Ritz-Carlton, Pune.

· Member of Les Clef's d'Or Concierge India

· Handling mails by completing the requests and closing the mails as per brand standards.

· Making duty rosters for the team.

· Ensuring to achieve the target goals for the day as per the provided budget for revenue.

· Putting down requisitions for the department requirements of resources on Birch Street.

· Looking after the team members trainings in mHub.

Training the newly joined team members & inculcating the brand values from the very beginning.

DECLARATION

I hereby declare that the information above is true and best of my knowledge.