Panikar Sreejith Rajendran

To utilize my skills and abilities in such an organization that offers professional growth while being innovative and flexible.

Flexible Technical Support Engineer with 8 years 5 months of experience helping clients maintain smooth operations. Expertise in Hardware and Software troubleshooting in onsite environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Dogged Technical Support Engineer verifies the resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy. Having good Experience in Managing Teams with good Patient level. Knowledge of Active Directory, DNS, DHCP. Knowledge of LAN, IP configuration, troubleshooting of networking issues file sharing & file permission. Keen to learn new technologies & good team player. Has Knowledge of managing desktop activities like:- Installation of Operating systems like Windows XP, vista, windows 7, windows 8, windows 8.1 Windows 10 and Windows 11. Has a basic knowledge of network setups like patching, port configuration and change in VLAN. Installation of application software like MS-offices, antivirus, Citrix VM Ware etc. Accessing machines remotely using MSTSC, Team Viewer, Damware, SCCM etc. Installation of printers with sharing, scanners other hardware & troubleshooting of devices. Installation of Aspect Software and other applications related to Aspect 6.5.1 and Aspect 7.2. Knowing related Compliance parameters as per company policy. Has a good ability to manage multiple projects or clients in an organization. Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.

• Microsoft Certified Professional, 2014
• Microsoft Specialist, 2014

• Thin Client Software installation activity done in Thane site (MUMBAI) which was successful in the year 2015.
• UAT of new CRM application and Agent toolbar 7.2 in Thane Site (MUMBAI).
• Configuration of Cisco Phones via the Cisco portal was completed for the assigned location in the previous organization. (Task completed within 45 days with a total installation count of more than 200 phones Model: Cisco 7821).

• English
• Hindi
• Marathi
• Malayalam

• Surfing
• Listening Music

I declare that the above facts given by me are true to the best of my knowledge and belief.

• Flexible Technical Support Engineer with 8 years 5 months of experience helping clients maintain smooth operations.
• Expertise in Hardware and Software troubleshooting in onsite environments.
• Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
• Dogged Technical Support Engineer verifies the resolution of all assigned calls by decisively tracking and eliminating root causes.
• Drives exceptional satisfaction figures and shortens ticket fulfilment times.
• Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy.
• Having good Experience in Managing Teams with good Patient level.
• Knowledge of Active Directory, DNS, DHCP.
• Knowledge of LAN, IP configuration, troubleshooting of networking issues file sharing & file permission.
• Keen to learn new technologies & good team player.
• Has Knowledge of managing desktop activities like Installation of Operating systems like Windows XP, vista, windows 7, windows 8, windows 8.1, Windows 10 and Windows 11.
• Has a basic knowledge of network setups like patching, port configuration and change in VLAN.
• Installation of application software like MS-offices, antivirus, Citrix VM Ware etc.
• Accessing machines remotely using MSTSC, Team Viewer, Damware, SCCM etc.
• Installation of printers with sharing, scanners other hardware & troubleshooting of devices.
• Installation of Aspect Software and other applications related to Aspect 6.5.1 and Aspect 7.2.
• Knowing related Compliance parameters as per company policy.
• Has a good ability to manage multiple projects or clients in an organization.

• Passport Number: CO136389
• Passport Date Of Issue: 08/09/24
• Passport Place Of Issue: COCHIN
• Passport Expiry Date: 08/08/34
• Date of Birth: 12/17/92
• Gender: Male
• Nationality: Indian
• Marital Status: Married