PANKAJ
New Delhi
Summary
Results-driven Operations Customer Expert with 4 years of experience in delivering excellent customer service and supporting operational processes. Skilled in handling customer queries, resolving issues efficiently, and maintaining high customer satisfaction. Strong communication and problem-solving abilities, with experience in managing high-volume interactions in fast-paced environments. Proficient in using customer support tools and maintaining accurate records. A team player with a proactive approach and attention to detail. Committed to continuous learning and performance improvement.
Overview
4
4
years of professional experience
Work History
Operations Customer Expert
TELEPERFORMANCE
01.2022 - Current
- With 4 years of experience as an Operations Customer Expert at Teleperformance, I have developed strong skills in customer service, issue resolution, and operational efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
GOVT SCHOOL
Skills
- Customer service
- Issue resolution
- Operational efficiency
- Data analysis
- Process improvement
- Customer relationship management
- Problem solving
- Time management
- Research
- Workflow optimization
Hobbies & Interests
- Travelling and exploring new cultures
- Fitness and outdoor activities
- Singing and listening to music
Timeline
Operations Customer Expert
TELEPERFORMANCE
01.2022 - Current
GOVT SCHOOL