Pankaj Arora
CEO
Mumbai
Summary
Accomplished business leader with over 27 years of experience in insurance, insurance broking, and healthcare industries. Proven ability to drive business growth through strategic partnerships and robust distribution networks. Successfully led profit centers and startup ventures, achieving 4x business growth with a portfolio exceeding ₹1000 Cr. Collaborated closely with Indian and international boards of directors, while maintaining a crucial relationship with regulatory bodies as a key stakeholder.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work History
Chief Growth Officer
EMOHA Elder Care
11.2023 - Current
- Spearheading strategic partnerships with top players in the BFSI (Banking, Financial Services & Insurance), Pharma, and digital ecosystem, with focus on creating a new category in elder care and optimizing customer acquisition costs and reduce burn rate.
- Forged Strategic Partnerships: Successfully built and nurtured key insurance and banking partnerships.
- Developed Distribution Network: Established a robust distribution network with top-tier organizations like Marsh, Aon, Policy Bazaar, and Apollo 24/7.
- Product Development & Market Fit: Led the product development process, successfully creating and testing product-market fit, resulting in the launch of comprehensive suite of products.
- Franchise Model Creation & Expansion: Conceptualized and executed a Franchisee Model, onboarding 100 franchisees across India, ensuring hyper-local presence and superior service for corporate clients.
- Technology & Market Positioning: Spearheaded the technology build-up for partnerships, developed market positioning strategies.
Managing Director & CEO
Raheja QBE General Insurance
02.2019 - 03.2023
- Drove exceptional business growth, increasing Gross Written Premiums (GWP) from ₹90 crore to ₹400 crore over 3 years, achieving an industry-leading growth rate of 72% in FY 2020-21.
- Expanded market share within the general insurance sector, growing RQBE’s share from 0.06% in Mar ’18 to 0.17% in Sept ’21, and nearly tripling its share in the private insurer space from 0.12% to 0.31% in the same period.
- Built and led a high-performing executive team, driving the launch of Version 2.0 with a bold rebranding strategy that fostered a purpose-driven culture and transformed the organization into a more agile, market-responsive, and growth-ready enterprise.
- Secured four strategic OEM partnerships in RQBE’s first full year of operations, including major players like Tata Motors, Jeep, Hyundai Motors, and Mahindra & Mahindra, driving critical business partnerships and brand expansion.
- Led M&A discussions with Paytm, including due diligence, valuation, identifying Swiss Re as probable partner for the new entity.
President & Country Head - Personal Lines, Banc assurance & Affinity, Digital and Marketing and Communication
Liberty General Insurance
09.2011 - 02.2019
- Worked on the licensing process with the Indian regulator and provided strategic direction for the joint venture with LVGI, developing the vision, mission, and roadmap for the organization. Successfully built and managed a team of over 800 employees.
- Drove 80% of the organization’s top-line growth by establishing and managing both traditional business channels, including Agency, Dealer, Health, Broking, and Bancassurance, along with emerging Digital, D2C, Affinity, and strategic partnerships verticals. Oversaw Product Development, Pricing, Product Lifecycle, and Marketing & Communications.
- Built a ₹800 crore business from scratch in just 4 years, consistently exceeding budget expectations by recruiting 12,000+ agents and 800+ dealers nationwide to support high-volume growth.
- Spearheaded Digital Transformation, forging strategic partnerships with major web aggregators, and building a Direct-to-Customer (D2C) channel focused on product innovation, technology, and ease of business.
- Part of 4-member Strategic Global Partnership team across USA, Brazil, China, and India, working with OEMs, Key Global Accounts.
Sr. Vice President & National Head – Retail
SMC Insurance Broking Limited
02.2009 - 09.2011
- Spearheaded business development for general insurance with a management budget of ₹150 crore, leading a team of 430 members across 60 offices PAN India.
- Launched operations from the ground up, with the vision of making the company the largest non-captive retail insurance broker in the general insurance segment within its first year.
- Acquired net premium business worth ₹109 crore in the first year, achieving a 100% growth.
- Managed and optimized four key business verticals: referrals, direct business, third-party key initiatives, and renewal management, overseeing their execution and growth on a PAN India basis.
National Head – Retail
Religare Insurance Broking Limited
06.2007 - 02.2009
- Spearheaded business development with a management budget of ₹110 crore, leading a 300-member team across 70 offices PAN India. Achieved profitability in the first year of operations.
- Scaled monthly premium collections from ₹40 lakh to ₹10 crore within just 8 months by identifying high-potential cities.
Sr. Manager – Insurance Advisory Group
IL&FS Investment Insurance & Risk Management Services Ltd.
02.2007 - 05.2007
Branch Manager/Manager – Marketing/Assistant Manager – Marketing
Bajaj Allianz General Insurance Company Ltd.
07.2003 - 02.2007
Asst. Manager – Accident & Health
Tata AIG General Insurance Company Ltd.
12.2002 - 06.2003
Manager-Sales
Matrix Cellular Services Pvt. Ltd.
01.2001 - 12.2002
Dy. Account Manager – Corporate Sales
Software Technology Group International Ltd.
06.1998 - 01.2001
Education
Executive Development Program -
Liberty Mutual
01.2015 - 01.2016
Master of Business Administration - Marketing
Institute For Integrated Learning in Management
New Delhi, India 05.1996 - 04.1998
Bachelor of Commerce -
Meerut University
06.1993 - 04.1996
Skills
Business Transformation
Scalable Business Models & Market Expansion
P&L Leadership & Financial Stewardship
Succession planning
Mergers and acquisitions
Talent development
Crisis management
Key Accolades
- Awarded as Influential Leader of New India in association with CNN News 18 - 2020-21.
- Awarded with Young Achievers Award 2015 (BFSI segment) - Asian Confederation of Businesses.
- Awarded with Top 100 Retail Business Leaders in India in 2016.
- Identified as Top Talent in Liberty Mutual amongst 9 countries (India, Russia, China, Singapore, Hong Kong, Malaysia, Thailand, Turkey and Vietnam)- 2014, 2015, 2016.
Timeline
Chief Growth Officer
EMOHA Elder Care
11.2023 - Current
Managing Director & CEO
Raheja QBE General Insurance
02.2019 - 03.2023
Executive Development Program -
Liberty Mutual
01.2015 - 01.2016
President & Country Head - Personal Lines, Banc assurance & Affinity, Digital and Marketing and Communication
Liberty General Insurance
09.2011 - 02.2019
Sr. Vice President & National Head – Retail
SMC Insurance Broking Limited
02.2009 - 09.2011
National Head – Retail
Religare Insurance Broking Limited
06.2007 - 02.2009
Sr. Manager – Insurance Advisory Group
IL&FS Investment Insurance & Risk Management Services Ltd.
02.2007 - 05.2007
Branch Manager/Manager – Marketing/Assistant Manager – Marketing
Bajaj Allianz General Insurance Company Ltd.
07.2003 - 02.2007
Asst. Manager – Accident & Health
Tata AIG General Insurance Company Ltd.
12.2002 - 06.2003
Manager-Sales
Matrix Cellular Services Pvt. Ltd.
01.2001 - 12.2002
Dy. Account Manager – Corporate Sales
Software Technology Group International Ltd.
06.1998 - 01.2001
Master of Business Administration - Marketing
Institute For Integrated Learning in Management
05.1996 - 04.1998
Bachelor of Commerce -
Meerut University
06.1993 - 04.1996
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