Pankaj Arora
Zonal Head Operations
Greater Kailash, New Delhi
Summary
Experienced professional with over 11 years in finance, marketing, and operations. Emphasizing teamwork and results. Recognized for ethical conduct, punctuality, adaptability, effective communication, and problem-solving skills. Demonstrated success in achieving organizational objectives and driving overall success.
Overview
14
14
years of professional experience
Work History
Zonal Head - Operations (Delhi & Kolkata)
CREDILA Financial Services Limited
09.2024 - Current
- Implemented process optimization and achieved performance improvement
- Developed and executed a comprehensive risk management strategy
- Managing and handling a team of 20 people across 2 locations
- Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
- Ensuring audit, compliance and risk management
- Setting Key performance indicators and monitoring team's performance
- Led complex projects from conception through completion, ensuring timely delivery
- Leveraged data-driven insights to make informed decisions regarding staffing needs, budget allocations, and resource planning.
Operations Lead (Delhi)
H.D.F.C. CREDILA Financial Services Limited
03.2023 - 08.2024
- Develop and implement operations strategies
- Ensuring policies and processes are in place to meet regulatory requirements.
- Oversee the loan processing to ensure smooth, accurate and timely disbursements.
- Leading and mentoring operations team of 15 people
- Manage relationships with internal and external stakeholders.
- Implemented RBI's Key Fact Statement project
- Closely worked with credit bureaus to improve quality score and created a SOP internally
- Handing of customer servicing team
- All India operations related training to new joiners
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Incident reporting and resolutions
Manager, Business Development Team
H.D.F.C. LIMITED
06.2017 - Current
- Building and maintaining strategic relationships with key Business Partners, Associates & Clients
- Analyse data and generate business reports through MIS to explore the requirements in each business segment
- Key Involvement in branding and communication strategy using variety of Media along with creating marketing campaigns and programs
- Maintaining Corporate and authority relationships
- Actively tracking market share reports to plan action accordingly
- Responsible in creating branch budgets and allocating it channel and centre wise as per their last year performance and growth targeted
- Handling a team of 11 members (Off Role)
Deputy Manager, Operations
H.D.F.C. LIMITED
10.2016 - 06.2017
- Managing customer relationship, complaints & provide appropriate service
- Handling branch related activities like maintaining MIS & Channel follow ups
Tax Senior
DELOITTE TAX INDIA PRIVATE LIMITE
08.2013 - 09.2016
- Preparing & reviewing tax returns for clients in the U.S.
- Participating in various client meetings and analysing the best senarios for the client to reduce tax liabilities while transitioning on assignments to other countries
- Preparation of project reports MIS on a daily and monthly basis and reporting issues to business team(s), comparing actual to forecast to ensure correct month-end close
- Brainstorming with the team(s) on ideas related to automation of systems and reduction of manual intervention
Marketing Executive
PRATHAM u/o IIFM
01.2011 - 05.2011
- Marketing the brand and selling various courses provided by the institution
- Heading the Institute's marketing campaigns in various schools and colleges
- Handling sales through social media marketing, telephonic sales and one to one meeting with the clients. Centre manager for one of the branches of the institute
Education
Post Graduate Program - Finance And Marketing
ICFAI Business School
Gurgaon, India03-2013
Bachelor of Commerce - Finance
Shaheed Bhagat Singh College
New Delhi, India03-2010
Skills
Advanced Excel
Interpersonal & Communication Skills
Teamwork and collaboration
Customer service
Strong communication and interpersonal skills
Multitasking
Relationship building
Professionalism
Goal driven
Networking
Accomplishments
- Super Manager award at Credila Financial Services
- Completed Google AI Essentials Course
- Certification in Financial research from COPAL institute
Timeline
Zonal Head - Operations (Delhi & Kolkata)
CREDILA Financial Services Limited
09.2024 - Current
Operations Lead (Delhi)
H.D.F.C. CREDILA Financial Services Limited
03.2023 - 08.2024
Manager, Business Development Team
H.D.F.C. LIMITED
06.2017 - Current
Deputy Manager, Operations
H.D.F.C. LIMITED
10.2016 - 06.2017
Tax Senior
DELOITTE TAX INDIA PRIVATE LIMITE
08.2013 - 09.2016
Marketing Executive
PRATHAM u/o IIFM
01.2011 - 05.2011
Post Graduate Program - Finance And Marketing
ICFAI Business School
Bachelor of Commerce - Finance
Shaheed Bhagat Singh College
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