Pankaj Bahuguna
Solutions Architect/Lead, Prepaid Charging, PCRF And Billing, Ericsson
New Delhi,Delhi
Summary
Solutions Architect/Lead with over 13 + years of successful experience as Solutions Integrator and Architect. Recognized consistently for performance excellence and contributions to success in Telecom BSS industry.
Overview
7
7
years of post-secondary education
14
14
years of professional experience
Work History
Solutions Architect/Lead
Ericsson Global India Limited
Noida, Uttar Pradesh
05.2016 - Current
- Improved project completion time by automating integration steps and Testing scenario's.
- Managing defects, risks, issues, dependencies – during Planning, stabilization and Realization Phases
- Reporting progress to stakeholders on weekly basis.
- Connect with Vendor for Pre-Sales and Initial Level Customer Requirement workshops.
- Preparing various documents like Solution Design, HLD, LLD, Time Plan, Scoping during different project phases.
- Define or finalize project scope and deliverables with business owners
- Resources allocation/tracking throughout the project
- Handling Internal/Regional Governance calls for projects.
- Ensuring IWP project closure and successful handover
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Solution Architect
Tech Mahindra Ltd.
Pune, Maharastra
07.2012 - 06.2016
- Managed project scope, schedule, status and documentation.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Installed, integrated and deployed Telcoridia's BCS Product in client environments.
- Developed and delivered technical training designed to enable and educate Telcordia's RCS software implementation partners.
- Managed and delivered advanced customization and configuration for Migration from Telcorida's RCS to BCS solutions.
- Worked on design and migration strategy for Telcordia's RCS to Ericsson's CBIO system
Planning and Configuration Engineer
Reliance Communication
Navi Mumbai, Maharashtra
10.2011 - 07.2012
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked with Marketing Team to understand product needs to provide product as per requirement.
- Improved operations through consistent hard work and dedication.
- Support to RA for any queries raised.
IN Engineer
Telcordia Technologies
Gurgaon, Haryana
11.2009 - 10.2011
- Performing day to day tasks.
- Working on the issues/Concerns raised by Circle, Core network, RA, CRM and Marketing teams.
- Maintaining IN systems, Monitoring system state, alarms.
- Applying new patches on systems provided by developers, for fixing bugs in the systems.
- Conducts testing in case new product/series/services are launched in specific circle or across circles.
- Reports & data manipulation and presentation to the customer.
System Admin
Patni Computer Systems
Hyderabad, Andhra Pradesh
07.2008 - 10.2009
- Established network specifications and analyzed workflow, access, information and security requirements.
- Responsible for error free completion of all tasks which include Provisioning, Rating Billing and Credit control activities in adherence to critical business SLA.
- Resolving issues related to production environment logged through remedies (Remedy user) with in SLA.
- Preparing shell scripts for effective & successful completion of production’s day to day tasks.
- Development and maintenance of Java based tool for Rating and billing.
- Working on test beds to ensure successful implementation of Change requests on production.
- Implementing Hot Fix/RFC on production.
- Meeting adhoc business requests with coordination of to other team members. Providing 24*7 supports on the call to the production and service desk team.
System Admin
NIIT Technologies Ltd
New Delhi, Delhi
07.2007 - 07.2008
- Established network specifications and analyzed workflow, access, information and security requirements.
- Responsible for error free completion of all tasks which include Provisioning, Rating Billing and Credit control activities in adherence to critical business SLA.
- Resolving issues related to production environment logged through remedies (Remedy user) with in SLA.
- Preparing shell scripts for effective & successful completion of production’s day to day tasks.
- Development and maintenance of Java based tool for Rating and billing.
- Working on test beds to ensure successful implementation of Change requests on production.
- Implementing Hot Fix/RFC on production.
- Meeting adhoc business requests with coordination of to other team members. Providing 24*7 supports on the call to the production and service desk team.
Education
ISB PGPro - MBA
ISB
Hyderabad 07.2021 - Current
Bachelors of Commerce - Commerce
Delhi University
Delhi 07.2004 - 08.2007
Diploma in Software Engineering - Software Engineering
NIIT
Delhi 08.2004 - 07.2008
Skills
Business solutions
undefinedTimeline
ISB PGPro - MBA
ISB
07.2021 - Current
Solutions Architect/Lead
Ericsson Global India Limited
05.2016 - Current
Solution Architect
Tech Mahindra Ltd.
07.2012 - 06.2016
Planning and Configuration Engineer
Reliance Communication
10.2011 - 07.2012
IN Engineer
Telcordia Technologies
11.2009 - 10.2011
System Admin
Patni Computer Systems
07.2008 - 10.2009
System Admin
NIIT Technologies Ltd
07.2007 - 07.2008
Diploma in Software Engineering - Software Engineering
NIIT
08.2004 - 07.2008
Bachelors of Commerce - Commerce
Delhi University
07.2004 - 08.2007
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