Pankaj Bhasin
Ghaziabad
Summary
Proven track record of achieving new heights in the Financial Services Industry with over 25 years of Experience in Operations, Sales & Marketing. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader - Commercial Line
Rahini Insurance Private Limited
New Delhi
04.2024 - Current
- The job profile includes handling a team of telecallers and sales managers.
- Identified needs of customers promptly and efficiently.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Collaboration with underwriting teams to secure competitive rates and terms.
Sales Manager
Ropstar Pvt. Ltd.
Noida
09.2021 - 03.2024
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Presented properties to potential buyers and addressed questions.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Prepared and delivered sales presentations.
- Provided ongoing customer service support before during and after each transaction is completed.
Sales Manager
ARCK Consultants Pvt Ltd.
New Delhi
11.2016 - 03.2020
- Ensured that all paperwork was completed accurately prior to closing a real estate transaction.
- Identified potential buyers through cold calling.
- Conducted market research to determine the value of properties.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Self Employed
Property Business
New Delhi
10.2013 - 10.2016
- I started working as a freelancer in Rohini in plots and bank-auctioned properties.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
Financial Consultant
Metlife ALICO
ALGarhoud
02.2012 - 09.2013
- The job profile of a Financial Consultant includes meeting customers on a daily basis and selling MetLife Alico products.
- Doing market surveys on a regular basis.
- Contacting a prospective client on the telephone.
- Identified new business opportunities through networking and referrals.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Recommended strategies to clients to help achieve financial goals.
Sales Manager
Max New York LIC Ltd.
New Delhi
12.2010 - 01.2012
- Job profile includes meeting high-profile clients on a regular basis.
- Resolved customer complaints regarding sales and service.
- Worked effectively in team environments to make the workplace more productive.
Executive Sales Manager
BAJAJ ALLIANZ Life Insurance
New Delhi
12.2004 - 11.2010
- Job profile included: handled a team of 50 agents.
- I got promoted from Sales Manager to Sr. Sales Manager.
- Resolved customer complaints regarding sales and service.
- Provided guidance to agents in navigating complex cases involving multiple policies or products.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
Team Leader- Sales
ICICI Bank Ltd.
New Delhi
01.2003 - 12.2004
- Job profile included :- Worked as Sales Team Leader in ICICI Bank Ltd.
- Handled a Team of 10 Individual Team Members.
Process Associate
GE Capital International Services
Gurgaon
12.1999 - 12.2002
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Developed and utilized sales scripts to boost sales success and respond to customer rejections.
- Updated internal databases with relevant customer account details following each interaction.
- Answered incoming calls from potential customers and addressed their inquiries.
Education
B. Com (Pass) -
Delhi University
School Of Correspondence01.1998
XII - CBSE Board - Commerce
Prabhu Dayal Public School
Shalimar Bagh, New Delhi04-1994
Skills
- Customer service
- Positive attitude
- Pleasing Personality
- Communication skills
- Work Planning and Prioritization
- Relationship building
Certification
- Two year Diploma In Computer Applications from NIIT Ltd.- 1998
Hobbies and Interests
- Singing
- Listening Music
- Reading
- Working on Computer/Internet
Personal Information
- Health status: normal
- Date of Birth: 05/15/76
- Marital Status: Married
Timeline
Team Leader - Commercial Line
Rahini Insurance Private Limited
04.2024 - Current
Sales Manager
Ropstar Pvt. Ltd.
09.2021 - 03.2024
Sales Manager
ARCK Consultants Pvt Ltd.
11.2016 - 03.2020
Self Employed
Property Business
10.2013 - 10.2016
Financial Consultant
Metlife ALICO
02.2012 - 09.2013
Sales Manager
Max New York LIC Ltd.
12.2010 - 01.2012
Executive Sales Manager
BAJAJ ALLIANZ Life Insurance
12.2004 - 11.2010
Team Leader- Sales
ICICI Bank Ltd.
01.2003 - 12.2004
Process Associate
GE Capital International Services
12.1999 - 12.2002
B. Com (Pass) -
Delhi University
XII - CBSE Board - Commerce
Prabhu Dayal Public School
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