Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pankaj Bhatt

Chandigarh

Summary

Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Experience Agent

Alorica
Chandigarh
07.2023 - 05.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with any inquiries or complaints regarding their orders.
  • Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Teleperformance
Mohali
12.2021 - 05.2023
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Performed additional duties as assigned by management team.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Customer Service Representative

Tech Mahindra
Chandigarh
07.2020 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Government Model Senior Secondary School
Sector 37-B, Chandigarh

Associate of Arts -

Government Model Senior Secondary School
Sector 40-B, Chandigarh

Bachelor of Computer Applications -

Post Graduate Government College
Sector-11, Chandigarh

Master of Business Administration -

Lovely Professional University (LPU)
Punjab

Skills

  • Microsoft Word
  • MS Office
  • MS Excel
  • MS PowerPoint

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Timeline

Customer Experience Agent

Alorica
07.2023 - 05.2024

Customer Service Representative

Teleperformance
12.2021 - 05.2023

Customer Service Representative

Tech Mahindra
07.2020 - 08.2021

High School Diploma -

Government Model Senior Secondary School

Associate of Arts -

Government Model Senior Secondary School

Bachelor of Computer Applications -

Post Graduate Government College

Master of Business Administration -

Lovely Professional University (LPU)

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Pankaj Bhatt