PANKAJ Bhatt
Chandigarh
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Mohali
07.2023 - Current
- Provided quality customer service via telephone, email and chat.
- Identified opportunities for improvement in customer service processes.
- Ensured compliance with company policies and procedures when interacting with customers.
- Analyzed customer feedback data to identify areas of improvement within the department.
Customer Service Representative
Tele Performance
Mohali
12.2021 - 05.2023
- Answered customer inquiries via live chat in a timely and professional manner.
- Resolved customer complaints quickly, accurately, and professionally.
- Identified customer needs and recommended appropriate solutions.
- Monitored the online chat queue for incoming messages from customers.
Customer Service Representative
Tech Mahindra
Chandigarh
07.2020 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
MBA - Operations Management
Lovely Professional University
Punjab05-2024
Bachelor of Computer Applications - IT
Post Graduate Government College, Sector 11
Chandigarh05-2019
12th -
Government Model Senior Secondary School
Sector-40B, Chandigarh05-2016
10th -
Government Model Senior Secondary School
Sector-37B, Chandigarh05-2014
Skills
- MS Excel
- MS Word
- MS Powerpoint
- Microsoft Outlook
- Customer Relations
- Inbound and Outbound Calling
- Live Chat Handling
- Floor Support
Timeline
Customer Service Representative
Alorica
07.2023 - Current
Customer Service Representative
Tele Performance
12.2021 - 05.2023
Customer Service Representative
Tech Mahindra
07.2020 - 08.2021
MBA - Operations Management
Lovely Professional University
Bachelor of Computer Applications - IT
Post Graduate Government College, Sector 11
12th -
Government Model Senior Secondary School
10th -
Government Model Senior Secondary School