Summary
Overview
Work History
Education
Skills
Timeline
Generic

PANKAJ Bhatt

Chandigarh

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
Mohali
07.2023 - Current
  • Provided quality customer service via telephone, email and chat.
  • Identified opportunities for improvement in customer service processes.
  • Ensured compliance with company policies and procedures when interacting with customers.
  • Analyzed customer feedback data to identify areas of improvement within the department.

Customer Service Representative

Tele Performance
Mohali
12.2021 - 05.2023
  • Answered customer inquiries via live chat in a timely and professional manner.
  • Resolved customer complaints quickly, accurately, and professionally.
  • Identified customer needs and recommended appropriate solutions.
  • Monitored the online chat queue for incoming messages from customers.

Customer Service Representative

Tech Mahindra
Chandigarh
07.2020 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

MBA - Operations Management

Lovely Professional University
Punjab
05-2024

Bachelor of Computer Applications - IT

Post Graduate Government College, Sector 11
Chandigarh
05-2019

12th -

Government Model Senior Secondary School
Sector-40B, Chandigarh
05-2016

10th -

Government Model Senior Secondary School
Sector-37B, Chandigarh
05-2014

Skills

  • MS Excel
  • MS Word
  • MS Powerpoint
  • Microsoft Outlook
  • Customer Relations
  • Inbound and Outbound Calling
  • Live Chat Handling
  • Floor Support

Timeline

Customer Service Representative

Alorica
07.2023 - Current

Customer Service Representative

Tele Performance
12.2021 - 05.2023

Customer Service Representative

Tech Mahindra
07.2020 - 08.2021

MBA - Operations Management

Lovely Professional University

Bachelor of Computer Applications - IT

Post Graduate Government College, Sector 11

12th -

Government Model Senior Secondary School

10th -

Government Model Senior Secondary School

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PANKAJ Bhatt