Summary
Overview
Work History
Education
Skills
Key Contributions
Languages
Awards
Technical Skills - Programming Languages
Personal Information
Timeline
Generic
Pankaj Bhatt

Pankaj Bhatt

Dehradun,UT

Summary

Dynamic professional with extensive experience at Dell International, excelling in troubleshooting and problem-solving. Proven track record in sales and marketing, consistently surpassing targets through effective relationship building. Skilled in SQL and database management, leveraging technical expertise to enhance client satisfaction and drive business growth.

Overview

22
22
years of professional experience

Work History

Sr Team Leader

Techno Ace (India)
05.2017 - Current
  • Answered and redirected incoming calls while sorting and distributing mail efficiently.
  • Sourced new business through cold calling initiatives to expand client base.
  • Presented product options to customers, emphasizing cross-selling opportunities.
  • Explored market trends and developed strategies to consistently exceed monthly targets.

Sr. Technical Specialist

Dell International
Gurugram
05.2016 - 05.2018
  • Delivered exceptional helpdesk service to address customer needs effectively.
  • Managed client expectations by communicating technical limitations and project timelines clearly.
  • Monitored system performance, identifying opportunities for improvement and optimization.

Assistant Team Leader

Barclays Bank
06.2012 - 04.2016
  • Generated business for PDC loans to achieve growth objectives.
  • Actively participated in buddy mentor training to enhance team development.
  • Proposed companies for listing to secure bulk business opportunities.
  • Assessed, analyzed, and recommended credit alternatives tailored to client needs.

Sr. Relationship Officer

Dubai First
05.2010 - 05.2012
  • Sourced new business through effective cold calling techniques.
  • Presented diverse product offerings to customers, emphasizing cross-selling opportunities.
  • Explored market trends and developed strategies to surpass monthly targets.

Business Development Executive

ABN AMRO Bank
01.2008 - 04.2010
  • Company Overview: Abu Dhabi - Credit Cards/PIL
  • To source business for credit card sales.
  • To generate business through cold calling, company listing.
  • Arranging the meeting with corporate clients as per their convenience.
  • Abu Dhabi - Credit Cards/PIL

Network Administrator

IBM
01.2006 - 06.2007
  • Resolving Network related issues across the channel.
  • Developing strategy to support the channel when the LAN is misuses.
  • Identifying Investigating and summarizing the quality of the Network services.

Technical Support Officer (TSO)

HCL
01.2003 - 06.2005
  • Working for UK clients.
  • Resolving the online technical issues over the phone, and on remote screen access.
  • Working as a core team to resolve the issues of the customers which front line advisers are not able to resolve.
  • Answering and re-directing incoming calls short and distribute mail and order supplies.

Education

BCA -

Ch. Charan Singh University
Meerut, U.P
01.2003

12th -

Government. Inter college
Kirtinagar, U.P
01.1999

10th -

Government. Inter college
Kirtinagar, U.P
01.1997

Skills

  • Sales and marketing
  • Networking and relationship building
  • Troubleshooting and problem-solving
  • SQL and database management
  • NET framework and VB 60
  • Operating systems expertise
  • Oracle database management
  • Computer networking skills

Key Contributions

  • Earned reputation as a competent & efficient trouble-shooter: thoroughly investigated and resolved issues.
  • Standardized work procedures that overcame operational deficiencies stemming from inadequate communication between departments.
  • Identified flaws in existing interdepartmental forms used to communicate information between the helpdesk and back office operations.

Languages

  • English
  • Hindi

Awards

  • Awarded as best performer of the year 2012 in Barclays Bank.
  • Awarded best performer for services in ABN AMRO AUH.
  • Holder of Hardware diploma from IAIT Dehradun, in 2004.

Technical Skills - Programming Languages

Sales, Marketing, Networking, Troubleshooting, SQL, .NET, VB. 6.0, Operating System, Oracle8i, Ms Access, Database Management, Operating System, Computer Networks

Personal Information

  • Father's Name: Mr. S.P. Bhatt
  • Mother's Name: Mrs. P.S. Bhatt
  • Date of Birth: 12/31/82
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Sr Team Leader

Techno Ace (India)
05.2017 - Current

Sr. Technical Specialist

Dell International
05.2016 - 05.2018

Assistant Team Leader

Barclays Bank
06.2012 - 04.2016

Sr. Relationship Officer

Dubai First
05.2010 - 05.2012

Business Development Executive

ABN AMRO Bank
01.2008 - 04.2010

Network Administrator

IBM
01.2006 - 06.2007

Technical Support Officer (TSO)

HCL
01.2003 - 06.2005

BCA -

Ch. Charan Singh University

12th -

Government. Inter college

10th -

Government. Inter college

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