Pankaj Chaukekar

• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
• Installed and configured operating systems including Windows Server 2008, 2012, 2016.
• Managed user accounts on domain controllers using Active Directory.
• Upgraded existing hardware components according to specifications provided by vendors.
• Documented all activities performed in accordance with procedures established by IT department.
• Maintained inventory of all equipment used by the company's staff.
• Reported any issues found during maintenance operations promptly to supervisors.
• Coordinated with vendors and suppliers to resolve hardware and software issues.
• Provided remote troubleshooting and support for software and hardware problems.
• Maintained positive working relationship with fellow staff and management.
• Evaluated software or hardware to recommend improvements or upgrades.
• Supervised and directed workers engaged in installation of data communication equipment and software.

• Solving Domain Related Issues.
• Handling and Monitoring Desktop & Servers related issues.
• Assembling & dissembling of Desktop.
• Configuration of MS Outlook 2003 2007, 2010, 2016
• Installation & Configuration of Outlook Express 6 And Office 365.
• Installation of Operating Systems Win XP, Win 7, Win 8.1, Win 10.
• Escan Antivirus installation and configuration.
• Installation of Network and Local Printers.
• Creating LAN Connection for a Small business.
• Crimping of LAN.
• Physical security of IT assets
• Monitor network communication.
• Solving issues on Remote basis like; using Team Viewer & Any desk, Remote Desktop

• Installing new computer systems and connecting them into LAN.
• Installing OS and software as per the guidelines of the organization.
• Recording the details of hardware component and forward the details to administrative authorities.
• Basic Networking, Sharing folder, sharing device & Printer.
• Handling all systems problems in the office.