
Professional Quality Manager with a proven track record in driving compliance, boosting sales performance, and enhancing customer satisfaction through strategic training and process optimization. Strong leadership in managing quality & training teams, utilizing analytical expertise and keen attention to detail to significantly elevate sales and service quality. Skilled at identifying improvement opportunities and implementing effective solutions that align seamlessly with organizational objectives. Committed to fostering a culture of continuous improvement and excellence within the team.
Quality control
SOP development
NPS and CSAT metrics
Trend analysis capabilities
Process enhancement
Performance assessment
Root cause investigation
Project management proficiency
Problem-solving expertise
Analytical skills
Quality MIS
Attention to detail
Workforce planning
Team development
Leadership training
Training facilitation
Time management abilities
Date of birth: 04-08-1983
Nationality: Indian
Marital Status: Married
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.