Pankaj Diyewar

Associate Manager – IT Operations & Infrastructure for Automotive & Sap Landscape
May 2021 – Present | Pune, India
Client: Vitesco Technologies (Germany)
Role Overview
Technical and operational lead for hybrid SAP production environments supporting global manufacturing platforms across AWS and on-prem datacenters.
Key Contributions
Linux Infrastructure & Stability Engineering
• Managed 800+ enterprise Linux servers across global production landscape
• Designed and maintained SAP ASCS/ERS HA clusters (Pacemaker/Corosync)
• Diagnosed CPU, memory, and I/O performance bottlenecks using advanced system tools
• Tuned kernel parameters to optimize SAP & middleware workloads
• Resolved AWS resource contention and performance issues
Reliability & Incident Governance
• Reduced MTTR by 73% through structured triage & escalation model
• Reduced repeat P1/P2 incidents by 52% via deep RCA and preventive controls
• Led P1 war-room bridges for critical SAP outages
• Conducted DR simulations validating RTO/RPO compliance
• Improved monitoring precision through alert threshold optimization
Operations Leadership
• Led 12-member global infrastructure team (24x7 operations)
• Designed on-call rotation & escalation matrix
• Published SLA dashboards & availability reports
• Standardized runbooks and operational SOPs
• Coordinated OEM vendors (AWS, SUSE, SAP, Dell, Cisco)
Automation & Compliance
• Automated patching & configuration management via Ansible & Satellite
• Increased patch compliance from 68% to 98%
• Reduced manual operational effort through automation frameworks
• Optimized AWS compute spend by 15%
Environment: AWS, RHEL, SLES, SAP HA, WebLogic, Tomcat, Oracle DB, VMware, Ansible

Client: TotalEnergies (France).

• Supported 1,200+ Unix/Linux servers worldwide.
• Managed escalations, incident resolution, and critical issues.
• Authored SOPs and documentation, improving operational efficiency.
• Participated in resource planning initiatives to ensure adequate budget allocation for hardware, software, and personnel needed to support infrastructure projects.

Client: Oppenheimer Funds, Inc. (United States)

(First 6 months worked as a contractor with Teamware Solutions from June 17, 2016, to January 10, 2017.)

• Managed 500+ Linux VMs across VMware clusters with HA and DRS, performing patching and DR drills.
• Administered Red Hat Satellite for patch management, and resolved vulnerabilities via Qualys.
• Conducted failover testing, performance tuning, and server monitoring to ensure uptime.
• Managed IP/DNS via Infoblox, server inventory, and decommissioned servers as required.
• Maintained scheduled processes, CRON jobs, and VMware templates/snapshots for operational efficiency.
• Mentored an eight-member technical team.

Client - CSIR-URDIP Data Center, Pune, India.

• Provided Linux server support and performance monitoring across RHEL, SUSE, Ubuntu, and CentOS.
• Installed and configured LAMP stack, DNS, Samba, NFS, Apache, and VMware ESXi environments.
• Performed P2V migrations and managed VMware HA and DRS clusters, VMotion, snapshots, and storage.
• Managed backup and replication (Tap Backup, PlateSpin Forge, PePlink), and installed datacenter hardware.
• Handled IT helpdesk tickets, SLA compliance, and vendor-supported hardware/software.

• Managed Linux production servers, including HostGator cPanel, FTP, web, and email servers.
• Configured and administered Linux firewalls (Endian/IPCop) and Symantec Endpoint Protection.
• Monitored and managed network, VPN, VoIP, and Wi-Fi devices.
• Handled ticket management, documentation, and user procedures.
• Maintained infrastructure inventory, and ensured operational readiness.