PANKAJ DUTT

Customer service-focused Manager with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 30 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Highly experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), banqueting and housekeeping. Positive and upbeat approach to employee relations and guest complaints. Basic computer skills especially word processing, hotel operating systems and spreadsheet creation. Ability to ensure proper selection, training, motivation and counseling of all employees.