Pankaj Godiyal
Restaurant Excellence Lead (Regional Field Trainer)
Ludhiana
Summary
Results-driven F&B and QSR professional with 12 years of experience in training and people development. As Regional Field Trainer at Burger King, lead multi-unit training and performance improvement initiatives. Former Store Manager and District Coffee Master at Starbucks, skilled in team building and delivering high-quality training to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Restaurant Excellence Lead
Burger King
01.2025 - Current
- Led end-to-end store operations while developing and coaching teams to deliver a consistent customer experience and brand standards.
- Managed training, performance development, and succession planning for store employees.
- Conducted on-the-job coaching and skill development to improve team capability, service quality, product knowledge, and operational execution.
- Ensured adherence to SOPs, food safety, quality, service, and operational standards through regular audits, coaching, and corrective action plans.
- Built a customer-focused team culture through continuous feedback, recognition, coaching, and performance management.
- Managed store performance through effective people deployment, productivity management, inventory control, and operational planning.
- Developed team members and managers for higher responsibilities by identifying potential, creating development plans, and providing structured coaching.
Store Manager
Tata Starbucks
03.2022 - 01.2025
- Served as a Certified District Coffee Master, elevating coffee culture and certifying Coffee Masters across the district.
- Delivered structured coffee education covering coffee knowledge, origins, sourcing, roasting, brewing methods, tasting, and coffee storytelling.
- Supported the consistent execution of Starbucks coffee education and product standards across multiple stores.
- Supported new restaurant openings, including planning, preparation, hiring, training, and brand standard execution.
- Trained and mentored staff on product knowledge and customer service standards.
- Oversaw day-to-day restaurant operations, ensuring high-quality service, team effectiveness, and customer satisfaction.
Restaurant Manager
McDonald's
10.2018 - 03.2022
Store Handler
McDonald's
06.2017 - 09.2018
Shift Manager
McDonald's
07.2014 - 05.2017
Education
MBA - Operations & Retail Management
Lovely Professional University
Phagwara, India 04.2001 -
Bachelor of Science - Hospitality And Hotel Administrations
AIHM
Chandigarh, India 04.2001 -
Skills
Training & Development
Coffee Education
Train-the-Trainer
Coaching & Mentoring
Learning Needs Analysis
Multi-Unit Training
Customer Experience
Operational Excellence
People Development
Training Program Design & Delivery
Timeline
Restaurant Excellence Lead
Burger King
01.2025 - Current
Store Manager
Tata Starbucks
03.2022 - 01.2025
Restaurant Manager
McDonald's
10.2018 - 03.2022
Store Handler
McDonald's
06.2017 - 09.2018
Shift Manager
McDonald's
07.2014 - 05.2017
MBA - Operations & Retail Management
Lovely Professional University
04.2001 -
Bachelor of Science - Hospitality And Hotel Administrations
AIHM
04.2001 -