Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Extracurricular Activities
Projects
Training
Workshops Conferences Seminars
Key Competencies
Timeline
Generic

Pankaj Gorana

Jodhpur

Summary

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Overview

5
5
years of professional experience

Work History

Workshop Manager

Shri Krishna Autosales Pvt. Ltd.
Jodhpur
07.2024 - 08.2025

Directed daily operations of automotive workshop to ensure efficient service flow and repair processes.

Ensured high customer satisfaction by upholding quality standards and delivering excellent service.

  • Trained and motivated service advisors and technicians to enhance skills and productivity.
  • Implemented and monitored repair quality standards for accurate vehicle servicing and repairs.
  • Managed profitability by overseeing costs and optimizing service throughput metrics.
  • Oversaw maintenance of workshop infrastructure and equipment for operational efficiency.
  • Tracked key performance indicators such as customer complaints and technician productivity for reporting.
  • Resolved critical customer complaints and technical issues, escalating as necessary.

Workshop Manager (Arena)

Auric Motors Pvt. Ltd.
Jodhpur
01.2024 - 06.2024
  • Supervised daily workshop operations, ensuring compliance with safety standards.
  • Coordinated technician tasks and repair schedules to maximize efficiency.
  • Conducted inspections of workstations to uphold equipment functionality and safety.
  • Resolved customer complaints related to product quality and service issues.
  • Trained new staff on equipment handling and workshop procedures for improved performance.
  • Implemented process improvements that streamlined overall workflow within the workshop.
  • Liaised with customers to address service inquiries and provide timely repair updates.
  • Analyzed proposed regulations to assess potential impacts on service delivery.

Service Manager (NEXA)

Auric Motors Pvt. Ltd.
Jodhpur
01.2023 - 12.2023

Front Office Manager / Warranty Coordinator (NEXA)

Auric Motors Pvt. Ltd.
Jodhpur
08.2022 - 12.2022

Senior Service Advisor

Auric Motors Pvt. Ltd.
Jodhpur
01.2022 - 07.2022

Service Advisor

Auric Motors Pvt. Ltd.
Jodhpur
01.2021 - 12.2021

Customer Support Executive

Teleperformance Pvt. Ltd.
Jaipur
07.2020 - 12.2020

Education

Bachelor of Technology - Mechanical Engineering

Jodhpur Institute of Engineering & Technology
Jodhpur, Rajasthan
01.2020

Senior Secondary -

Gems Convent Sr. Sec. School
Jodhpur, Rajasthan
01.2016

Secondary -

Aditya Public Sr. Sec. School
Jodhpur, Rajasthan
01.2014

Skills

  • Workshop management
  • Quality assurance
  • Customer relationship management
  • Vehicle inspection
  • Equipment maintenance
  • Process improvement
  • Team training
  • Effective communication
  • Supply chain management
  • Maintenance oversight
  • Communication skills
  • Problem-solving
  • Analytical thinking

Accomplishments

  • Member of Indian Society of Heating, Refrigerating and Air Conditioning Engineers (ISHRAE) since 2019
  • Won 1st prize in Science Fair (Non-working) in 2013-2014
  • Participated in OPEN HOUSE 2016 in working model held on 09/15/16 at JIET Universe

Personal Information

Date of Birth: 02/09/00

Extracurricular Activities

Volunteer in Annual Technical Event, 'Open House', at JGI in the year 2017 & 2018 Participated in MEGA RALL WORLD ORGAN DONATION DAY on 08/13/19 Participated in BHARTIYA SANSKRITI GAYAN PARIKSHA in the year 2012 Participated in SAVE FUEL YANNI SAVE MONEY in January 2011

Projects

E-VEHICLE CAR, Final Year, This project would be very Cost efficient and will be more reliable to use in Future and it is basically innovation of the three wheeled electric vehicle which is common nowadays.

Training

BABA AUTOMOBILE PVT LTD JAIPUR, 60 days, 05/08/19, 07/08/19, Automobile, 6th Semester (III Year), The Company is related to the Assembly and Disassembly of Four stroke and two stroke IC engine. Proper working of petrol and diesel engines of four wheelers and two wheelers with power transmission, Functioning of steering mechanism and suspension, studied the fuel supply system, gearbox, braking units and latest technologies used nowadays.

Workshops Conferences Seminars

  • One Week International Workshop on 'COMPUTATIONAL FLUID DYNAMICS IWCFD – 2018', 03/19/18 to 03/23/18, Department of Mechanical Engineering and JIET Research Centre in association with ISTE and IE (I) student chapter
  • DST & TEXAS Instruments India Innovation Challenge Design Contest 2019, 2019, AICTE and anchored by NSRCEL @ IIMB
  • 3 Days National Level Skill Enhancement Program On 'Electric Vehicle Design & Dynamics', 01/30/20 to 02/01/20, Suryoday (Society of Engineers)
  • National Seminar on 'New Generation Refrigerants and Its Application', 02/06/20 to 02/07/20, Department of Mechanical Engineering held at JIET Jodhpur
  • Webinar on 'Solar Cooling Technology', 06/15/20, ISHRAE (Jodhpur Sub chapter)
  • Three Day FDP 'Gas Turbine Design and Development', 06/14/20 to 06/16/20, Department of Aerospace Engineering, Lakireddy Bali Reddy College of Engineering, Mylavarm
  • Webinar on 'Air Flow Measurement', 06/16/20, ASHRAE Rajasthan chapter
  • Webinar on 'Design and Analysis of Natural Ventilation System', 05/02/20, Chapter Regions

Key Competencies

Computer Knowledge Advanced Excel, Leadership Skills, Extrovert, Inquisitive, Hard Worker, Communication Skill

Timeline

Workshop Manager

Shri Krishna Autosales Pvt. Ltd.
07.2024 - 08.2025

Workshop Manager (Arena)

Auric Motors Pvt. Ltd.
01.2024 - 06.2024

Service Manager (NEXA)

Auric Motors Pvt. Ltd.
01.2023 - 12.2023

Front Office Manager / Warranty Coordinator (NEXA)

Auric Motors Pvt. Ltd.
08.2022 - 12.2022

Senior Service Advisor

Auric Motors Pvt. Ltd.
01.2022 - 07.2022

Service Advisor

Auric Motors Pvt. Ltd.
01.2021 - 12.2021

Customer Support Executive

Teleperformance Pvt. Ltd.
07.2020 - 12.2020

Bachelor of Technology - Mechanical Engineering

Jodhpur Institute of Engineering & Technology

Senior Secondary -

Gems Convent Sr. Sec. School

Secondary -

Aditya Public Sr. Sec. School
Pankaj Gorana