Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Pankaj Gorchhia

Pankaj Gorchhia

Jodhpur

Summary

Dedicated Front-line Manager with a comprehensive background in Banking and Capital Markets. Experienced in managing customer interactions, debt recovery, and providing financial management guidance. Seeking to leverage expertise in collections and customer service to contribute effectively to a progressive organization.

Overview

7
7
years of professional experience

Work History

Management Trainee

Genpact
01.2022 - Current
  • Collaborated with senior management to ensure successful implementation of projects.
  • Developed and implemented strategies to improve customer service experience.
  • Implemented 12 lean ideas resulting in 7 FTE benefits to the business.
  • Trained and tested in Lean methodologies to drive continuous process improvements.

Personal Banker

Barclays
Noida
01.2020 - 12.2021
  • Handle core calling responsibilities related to customer bank accounts
  • Assist customers with fraud transactions and provide resolution.
  • Manage disputes raised by customers, ensuring timely and satisfactory resolutions.
  • Engaged in debt recovery efforts for customers, ensuring compliance with company policies and regulations.
  • Provided financial management guidance to customers, helping them navigate their financial challenges effectively.

Senior Customer Service Representative

Wipro
Noida
07.2017 - 11.2019
  • Responsibilities also include Training batches for the Annual Enrolment process and helping the new hires throughout the period for ensuring successful completion of the target
  • Payroll administration: ensuring that the employees are paid for the hours that they work for and the checks are cut correctly and employees are paid on time.

Education

Bachelor in Business Administration -

Lovely Professional University

Skills

  • Front-line management
  • Banking and capital markets
  • SLA management
  • Client communication
  • Lean ideas and implementation
  • Training and mentoring
  • Payroll administration
  • Customer service
  • Fraud transactions
  • Dispute resolution
  • Debt recovery
  • Lean trained and tested

Languages

  • English, Highly proficient in Speaking, writing & reading
  • Hindi, Highly proficient in speaking, writing &reading

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Timeline

Management Trainee

Genpact
01.2022 - Current

Personal Banker

Barclays
01.2020 - 12.2021

Senior Customer Service Representative

Wipro
07.2017 - 11.2019

Bachelor in Business Administration -

Lovely Professional University

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Pankaj Gorchhia