Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Personal Information
Mailing Address
Timeline
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Pankaj Govindrao Lanjewar

Nagpur

Summary

Profile Summary: Seasoned banker, managing a team of 10+ account managers across the Vidarbha region. Played a vital role in helping the team onboard and manage a diverse portfolio of clientele on digital platforms, with the objective of revenue generation and increasing the market share of the organization. A versatile, accomplished, and goal-oriented professional with over 16 years of experience in Business Analysis, Project Management, Corporate Trade, and Cash Management Services, Monthly Operating Income Achievements, Business Process Modeling, Techno-Functional Operations, IT Project Lifecycle Management, Agile Methodology, Client Engagement, Stakeholder Management, Regulatory Reporting, Software Testing, Training, and Development, with a proven track record of delivering consistent business results through adept leadership and the application of sound management practices.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Lead Manager

ICICI Bank Ltd
Nagpur
04.2021 - Current
  • Drafting a business requirements plan by gathering business requirements and expectations from subject matter experts, and planning business processes, identifying risks, and performing gap, feasibility, and impact analysis.
  • Efficient in understanding the business requirements of clients, as well as multiple stakeholders, documenting and translating the requirements into business requirement documents (BRD), functional requirement documents (FRD), and technical solutions; effective in developing, transitioning, and customizing processes in line with specified guidelines.
  • Mapping requirements and providing the best solutions involving the evaluation and definition of the scope of the proposal and the finalization of business requirements.
  • Proficient in formulating and implementing operational structures, procedures as per business and clients' requirements, customer centricity with a focus on quality, productivity, cost control, and liaising with various business units to resolve client issues.
  • Business Development Activities: To provide trade, CMS (collection and payments) solutions to corporations and government departments. Expertise in trade products like LC-backed bill discounting, forex, EBN - LC confirmation, RA financing, buyer's/supplier's credit, working capital limits, bank guarantee, and C.P. Issuance, dividend, IPO, and CMS products like e-tendering, e-auctioning, e-BG, H2H/API payments and collection, and customized webpage for achieving operating income targets every month.
  • An effective communicator with strong relationship management skills, with the capability to relate to people at any level of business and management, possesses excellent analytical and negotiation skills.
  • Team Management: Recruiting, training, and monitoring the performance of team members to ensure efficiency in operations and the meeting of individual and group targets.
  • Spearheading the end-to-end business analysis functions, solution architecture, requirement gathering, preparation of business proposals, service delivery, process automation, workflow analysis, business process modeling, agile methodology, stakeholder engagement, cost negotiation, training and development, and people management.
  • Supervision and authorization of all day-to-day transactions, account opening request forms, and other over-the-counter transactions; monitoring of accounts and transactions to ensure adherence to AML and KYC norms.
  • As per the client's requirement, coordinate with software developers and vendors to provide the best banking product. Responsible for providing MIS and accounts-related services to the department. Managing PSU, LCG, MCG, Government, and SMEG clients.
  • As per the client's requirements, I am coordinating with the product team to provide the best product. Responsible for providing MIS and accounts-related services to the department. Managing high-net-worth customers and providing them with various banking products. As cross-selling, I pitched and provided travel cards, credit cards, insurance, and loan facilities to corporate clients. Coordinating with Branch Managers, Regional Heads, Zonal Heads, Product Team, and Technology Team.
  • Planning, directing, and managing designated proposals; ensuring that the objectives are accomplished in accordance with outlined priorities.
  • Acting as a SPOC, monitoring the progress of the proposal as per schedule and budgets.
  • Ensuring the timely completion and closure of the proposal to the client, and extending production support for applications.
  • Creating proposal strategies, planning resources, and addressing the issues arising due to scope creep and other technical issues.
  • Interacting with the client's business and IT teams to gather, define, clarify, and refine requirements; guided the architecture and design of solutions.
  • Conducting UAT and managing the delivery and implementation of the proposal as per client requirements.
  • Promoting and engaging with the team and clients to route maximum transactions from digital platforms like CIB, Trade Online, IPS, H2H, API, and eSign IT to reduce operational costs and enhance productivity to generate additional revenue with minimum processing time.
  • Key Business Highlights: To provide trade, CMS (collection and payments) solutions to corporate, public-sector units (PSU), and government departments. Integrate with the client's ERP system (SAP, Cloud, or any other fintech company).
  • Played a vital role in helping the team achieve monthly operating income budgets by providing banking trade products like LCBD, Forex, derivatives, EBN - LC confirmation, RA financing, supplier's credit, working capital limits, bank guarantees, and C.P. Issuance, IPO custodian services, dividend payment, CSR and unspent CSR account, MT 940 to the clients.
  • Facilitating clients with CMS products through H2H/API integration, such as e-tender, e-auction, e-BG, NACH, UPI, Isurepay, e-Collection, and a customized webpage for bidders' login.
  • Onboarded many corporates (like large, mid corporates, and small medium enterprise groups), PSUs, and government departments on trade and CMS products. Closely working with the payment gateway (PG) teams.
  • Providing the best solutions for payments and collections through outsourced or bank developers by creating web pages, URLs, whitelisting URLs/ports/IPs, UAT, and production.
  • Every year, increased operating income is achieved through new client onboarding for CASA, CMS, Trade products, and from business deepening in ERV clients.
  • Sourcing and processing of structured retail asset proposals, viz. Education loans, auto loans, home loans, and loans against property.
  • Sourcing and processing of working capital proposals, which includes rating of proposals, credit appraisal of proposals, preparation of CMA, etc.

Customer Service Manager

ICICI Bank Ltd
Nagpur
05.2015 - 03.2021
  • Supervision and authorization of all day-to-day transactions, account opening request forms, and other over-the-counter transactions; monitoring of accounts and transactions to ensure adherence to AML and KYC norms.
  • Scrutiny and processing the client's request for domestic and import letter of credit issuance, amendment, and import bills payment.
  • Scrutiny and processing of the clients' requests for domestic and foreign bank guarantee issuance, amendment, and invocation.
  • Scrutiny and processing of the client's request for Export LC confirmation, transfer, export bill handling, bank line export bill discounting, negotiation, and GR waivers.
  • Scrutiny and processing the client's request for domestic LC confirmation, transfer, inland bill handling, and bank line bill discounting, negotiation, and payments.
  • Scrutiny and processing of the clients' requests for import and non-import payments (advance and direct import payments).
  • Scrutiny and processing of the clients' requests for shipping bills and bill of entry regulations (data cleaning activities of EDPMS and IDPMS).
  • Scrutiny and processing of the client's request for export inward remittance and capital accounts transactions, remittances.
  • Scrutiny and processing of the client's request for PEM approvals (Project Export Memorandum approval) and RBI reporting on PEM.
  • Working on RBI reporting of DoE and caution listing of shipping bills.
  • Handle operational issues emanating from daily transactions, control and supervise the team, and guide them.
  • Maintain a high level of service standards and resolve or mitigate escalated customer complaints and grievances.
  • Ensure cost control, optimize vendor management, and prevent income leakage during banking transactions.

Junior Officer

ICICI Bank Ltd
Nagpur
07.2010 - 04.2015
  • Sourcing and handling branch retail liability products business of CASA, credit card, and expression debit card.
  • Sourcing and handling branch retail asset products business of home loans, vehicle loans, personal loans, auto loans, and loans against property and shares.
  • Sourcing and handling branch agricultural products business of Kisan credit card, warehouse receipt finance, and gold loan.
  • Sourcing and handling branch investment products, including opening RD/FD, insurance, and mutual funds.
  • Worked on the Core Banking Application (Finacle, FCRM, and CRM) to facilitate various customer queries.
  • Handling savings accounts, current accounts, and Demat account opening processes.
  • Handling internal, external, and RBI guideline-related audits of the retail branch operations of cash, AML, and KYC.
  • Handling collection and payment solutions for small and medium-scale enterprise clients, providing customized trade and forex solutions.
  • Handling branch cash management and participating in the cheque clearing process, and getting it resolved within TAT for the customers.

Area Finance Manager - Business Development

Thanjavur Commerce Pvt Ltd
Nagpur
09.2008 - 03.2010
  • Managing the commercial vehicle finance business of the branches of MH from the Nagpur HO.
  • Scrutiny and appraisal of commercial vehicle finance proposals from branches.
  • Presenting commercial vehicle finance proposals to the MD/GM for final sanction, and coordinating with branches for disbursement.
  • Handling internal and external guideline-related audits of the branch's operations.
  • Work in the Core NBFC Banking Application (like Tally) to facilitate various queries and get them resolved within the TAT for the branch or customer.

Education

Post Graduate Certificate - Financial Technologies

IIM Nagpur
01.2024

Post Graduate Diploma - Banking

IMA Manipal University
Bangalore
01.2015

Master's - Business Management in Finance and Marketing

SSGMC
Shegaon, Amravati, India
01.2008

Post Graduate Diploma - Industrial Relationship and Personal Management

Nagpur University
Nagpur
01.2006

Bachelor of Science - Industrial chemistry

Nagpur University
Nagpur
01.2005

Skills

  • Leadership
  • Team building
  • Stakeholder Management
  • Customer Products Development
  • IT Business Consulting
  • Digital platforms onboarding
  • Trade API
  • Softex
  • Domestic API
  • H2H Payments
  • Collections
  • ERP integration
  • Payment gateway
  • Fundraising
  • Factoring
  • Commercial paper
  • IPO
  • Working capital
  • Supply chain management
  • Export finance
  • Import finance
  • Dividend payment
  • EEFC
  • CSR
  • Unspent CSR accounts
  • AML compliance
  • OFAC compliance
  • KYC compliance
  • FTCA compliance
  • FEMA guidelines adherence
  • Team spirit development
  • Business goal achievement
  • Quick decision-making
  • Flexibility in decision-making
  • Prudent decision-making
  • Manpower deployment
  • Discretionary lending powers
  • Staff administration
  • Attendance enforcement
  • Punctuality enforcement
  • Rules and regulations adherence
  • Supervision
  • Coordination
  • Analyzer
  • Communicator
  • Solutions orientation
  • API integration
  • H2H integration
  • Finacle
  • CRM
  • JIRA
  • Blockchain
  • IPS
  • Tally
  • Profunds
  • WEB CMS
  • MS Windows
  • MS Office

Certification

  • NSC's Certification in Financial Markets (NCFM) - Capital Market (Dealers) Module
  • NSC's Certification in Financial Markets (NCFM) - Derivative Market (Dealers) Module
  • NSC's Certification in Financial Markets (NCFM) - AMFI - Mutual Funds (Advisors)
  • IRDAI's Certificate in Insurance Advisors Module

Accomplishments

  • First in order of merit from Nagpur University in the Post Graduate Diploma in Industrial Relations and Personnel Management
  • Program leader in the Post Graduate Diploma in Banking for IMA Manipal University
  • Organized a blood donation camp at the campus of IMA Manipal University
  • Acts as a volunteer at the Vidarbha Cricket Association's stadium during the ODI match between India and Australia
  • Participates in a university-level cricket tournament for Nagpur University
  • Qualified and assigned to the STAR program of ICICI Bank for in-house job training
  • Presented case study on Fintech in Asia pacific region at IIM Nagpur

Languages

  • English
  • Marathi
  • Hindi

Hobbies and Interests

  • Playing Cricket
  • Badminton
  • Swimming
  • Cycling

Personal Information

Date of Birth: 12/09/84

Mailing Address

Flat No 403 A Wing, Rachana Sahira, Nagpur, Maharashtra, 440005

Timeline

Team Lead Manager

ICICI Bank Ltd
04.2021 - Current

Customer Service Manager

ICICI Bank Ltd
05.2015 - 03.2021

Junior Officer

ICICI Bank Ltd
07.2010 - 04.2015

Area Finance Manager - Business Development

Thanjavur Commerce Pvt Ltd
09.2008 - 03.2010

Post Graduate Certificate - Financial Technologies

IIM Nagpur

Post Graduate Diploma - Banking

IMA Manipal University

Master's - Business Management in Finance and Marketing

SSGMC

Post Graduate Diploma - Industrial Relationship and Personal Management

Nagpur University

Bachelor of Science - Industrial chemistry

Nagpur University

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Pankaj Govindrao Lanjewar