Pankaj Gupta
Baltana
Summary
Experienced IT professional with proven expertise in infrastructure management, network security, and multi-site support. Strong leadership in managing IT teams, ensuring SLA compliance, coordinating with vendors, and optimizing operations for seamless service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager –IT
Ecom Express Ltd
07.2014 - Current
- As a Manager overseeing IT operations across Punjab, Haryana, and Himachal, I am responsible for managing 200+ locations, 5 hubs, and 2 fulfilment centers, ensuring seamless IT service delivery and operational efficiency.
- Key Responsibilities:
- IT Service Management: Oversee L3 ticketing, SLA enforcement, and IT incident management, ensuring timely resolution and minimal disruption to operations.
- IT Infrastructure & Security: Managed and configured IT infrastructure (firewalls, DHCP, AD, Office 365, APs, CCTV/NVR) while ensuring strict security compliance.
- Data Center & Equipment Maintenance: Supervised sorter sites, UPS/servo maintenance, and hub operations to ensure reliable performance of critical infrastructure.
- Team Leadership & Compliance: Led L1/L2 IT teams, defined KRAs, conducted performance reviews, ensured IT compliance, and facilitated training to improve team performance.
- Network & Vendor Management: Oversee broadband/ILL services, vendor coordination, billing, network installations, and ongoing network maintenance, ensuring high availability and quality service delivery.
CRO - IT
BOSCH Ltd.
01.2013 - 06.2014
- Provided technical support for laptops, desktops, and printers, ensuring quick issue resolution and minimal downtime.
- Key Responsibilities:
- Delivered end-user support for hardware/software issues.
- Managed Active Directory and configured wireless APs.
- Maintained network and CCTV systems for consistent uptime.
- Handled vendor coordination for AMC, PO, and billing.
- Ensured data security, integrity, and IT policy compliance.
CRO - IT
Jaeco Motors Pvt. Ltd.
07.2009 - 12.2012
- Managed IT infrastructure, end-user technical support, and network services including LAN, CCTV, and EPBX systems.
- Provided troubleshooting for laptops, desktops, and printers, ensuring smooth day-to-day operations.
- Oversaw supply chain logistics, warehouse operations, and coordinated with vendors for timely service and procurement.
IT - Coordinator
Heath Guard Packaging Pvt. Ltd.
06.2007 - 06.2009
- Managed IT assets, network maintenance, and troubleshooting (laptops, desktops, printers).
- Led administration, inventory, and stock management.
- Maintained sales records, tracked orders, and planned production per client needs.
Education
MBA - Business Administration
IIBMT, Mumbai
Bachelor of Arts (B.A.) - undefined
Indira Gandhi National Open University (IGNOU)
Skills
- Skilled in Troubleshooting Windows-based Operating Systems
- Proficient in SLA Management and Adherence
- Experienced with Ticketing and Remote Support Tools
- IT & CCTV Infrastructure & Network Management
- Inventory Management with FIFO/LIFO Handling Methods
- Technical Support & Troubleshooting
- Security Compliance and Data Integrity
- IT Operations Efficiency and Process Optimization
- Strong Understanding of IT Service Management Principles
- Vendor Coordination and Service Management
- Broadband/ILL Services and Billing
- Supply Chain & Warehouse Operations
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Shift scheduling
- Performance evaluations
- Hiring and training
- Work Planning and Prioritization
- Schedule management
- Documentation and reporting
Certification
- MCP – Microsoft Certified Professional
- Microsoft
BASIC DETAILS
- Date of Birth - 11 Feb 1982
- Marital Status - Married
- Alternative Contact no 7307050027
Timeline
Manager –IT
Ecom Express Ltd
07.2014 - Current
CRO - IT
BOSCH Ltd.
01.2013 - 06.2014
CRO - IT
Jaeco Motors Pvt. Ltd.
07.2009 - 12.2012
IT - Coordinator
Heath Guard Packaging Pvt. Ltd.
06.2007 - 06.2009
Bachelor of Arts (B.A.) - undefined
Indira Gandhi National Open University (IGNOU)
MBA - Business Administration
IIBMT, Mumbai
Similar Profiles
LANCYRAJ RLANCYRAJ R
CLUSTER MANAGER at ECOM EXPRESS LTDCLUSTER MANAGER at ECOM EXPRESS LTD
Kalilulla Shariff.DKalilulla Shariff.D
State Head Last Mile Operations - Tamilnadu at Ecom Express LtdState Head Last Mile Operations - Tamilnadu at Ecom Express Ltd
Prince VermaPrince Verma
Operations Executive at Ecom Express LtdOperations Executive at Ecom Express Ltd
Tanuj KumarTanuj Kumar
Senior Lease Analyst at JLL, Jones Lang LaSalleSenior Lease Analyst at JLL, Jones Lang LaSalle
Nainish KhuranaNainish Khurana
Assistant Manager Customer Care at TeleperformanceAssistant Manager Customer Care at Teleperformance