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Associate Principal Engineer

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 To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

Goal-oriented Customer Success Engineer with 7 years of experience in customer service roles. Well-versed in building positive relationships with customers and other stakeholders. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Performance driven individual with uttermost passion for customer success.

IT Technician with 10+ years of experience currently providing face to face and remote support with a high level of customer satisfaction and consistent positive feedback. Proven ability to work autonomously in fast paced and high-volume environments. Expert knowledge of desktop and server hardware and software. Extensive experience in troubleshooting and providing administration for Microsoft OS /Windows Server products and virtual infrastructures. Focused on solutions and ticket resolution within a timely manner. MS Office (3 years) iPhone and iPad Support (3 years) ServiceNow (5 years) Videoconferencing software – including MS teams (3 years) Customer Service (9 years) Monitoring (8 years) Citrix (6 years) Database Administration (1 year) Application Support (8 years) Networking (6 months) Microsoft Systems Administration (3 years) SCCM (2 years) Desktop and Server Hardware (6 years) Results-oriented Support Manager offering 8 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pankaj Gusain

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CUSTOMER SUCCESS ENGINEER

ASSOCIATE NETWORK ENGINEER

TECHNICAL SUPPORT ENGINEER

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HSC - Physics, Chemistry, Math and Computer Science

Bachelor of Computer Applications -

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CUSTOMER SUCCESS ENGINEER

ASSOCIATE NETWORK ENGINEER

TECHNICAL SUPPORT ENGINEER

Bachelor of Computer Applications -

HSC - Physics, Chemistry, Math and Computer Science

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