Pankaj Gusain
Customer Success Engineer
Raipur
Summary
Seeking a Challenging career as a techinical engineer with your esteemed organisation,Bringing exceptional engineering skills beneficial in installing and connecting various computer to a central server and to maintain the company network to power the need of the company.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
CUSTOMER SUCCESS ENGINEER
SOLARWINDS LLC
01.2023 - Current
- Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement SolarWinds solutions for customers or service providers
- Impact retention rate, increase product adoption, and ensure customers fulfil their roles as advocates for SolarWinds
- Assist with leadership with the implementation of process changes
- Help develop and maintain best practices for implementing and supporting SolarWinds products in both internal and customer-facing documentation
- Providing clear and constructive product feedback to Product Management based on customer requirements
- Identify at-risk customers and work to help turn their experiences around by utilising customer success programs such as training, support, Premier Support, Success Center, etc
ASSOCIATE NETWORK ENGINEER
Tech Mahindra
01.2022 - 01.2023
- Network Monitoring
- Salesforce knowledge
- Maintaining Lab system to Facilitate Customers For the working Of the environment
- Front line support to all the customer through email and phone support
- Develop or Update customer-facing support documentation and public facing article
TECHNICAL SUPPORT ENGINEER
HP INC
08.2021 - 04.2022
- Hardware and Software Troubleshooting in HP products
Education
HSC - Physics, Chemistry, Math and Computer Science
KV OFD
Bachelor of Computer Applications -
Manipal University Jaipur
04.2001 -
Skills
Networking CCNA
Certification
CCNA
Timeline
Responsive Web Design
09-2024
Solarwinds Sales Expert
07-2024
Hybrid Cloud Observability Network Monitoring
06-2024
CCNA
06-2023
CUSTOMER SUCCESS ENGINEER
SOLARWINDS LLC
01.2023 - Current
ASSOCIATE NETWORK ENGINEER
Tech Mahindra
01.2022 - 01.2023
TECHNICAL SUPPORT ENGINEER
HP INC
08.2021 - 04.2022
Bachelor of Computer Applications -
Manipal University Jaipur
04.2001 -
HSC - Physics, Chemistry, Math and Computer Science
KV OFD
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
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