Microsoft Office
PANKAJ K
Post Graduation Program in Business Analysis | Bachelor in Commerce
Mumbai
Summary
Looking forward to work in an organization which provides ample opportunities for learning and growth to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
Languages
17
17
years of professional experience
4
4
Certificates
8
8
years of post-secondary education
Work History
UPI Payment System - Production Support
Mindgate Solutions
10.2023 - 04.2024
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems from last 6 months.
- Met production targets and tight deadlines by collaborating closely with team members.
- Worked with leading Bank in UPI in a Team Lead role with Incidents Management Team (IMT)
- Coordinated with Dynatrace Application team, UPI support team and Bank IT team for TD/BD analysis, issue resolution and activities also with NPCI, PSP players and merchants for further communication and co-ordination.
- IPO Monitoring – IPO BID monitoring, Support to STOCK EXCHANGE teams i.e. BSE,NSE and Bank Ops team during IPO time. RTA file processing and monitoring.
- PSP Payer UPI Support – Issue analysis, RCA creation, JIRA follow-up and production analysis post deployment.
- Learned and adapted quickly to new technology and software applications.
Merchant Services – EPayments
Mindgate Solutions
04.2022 - 06.2023
- Skilled at working independently and collaboratively in team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in dynamic work environment.
- Gathered requirement from stakeholders and defined end state solution for merchant related use cases for both; hardware as well as software related requirements (Example: Sound box integration, Seamless merchant onboarding, managing merchant disputes).
- Prepared approach documents jointly with BA and presented same with end state solutioning post internal discussion with relevant critical stakeholders
- Played critical role and identified new product prospects for company basis market challenges and ever- evolving eco-system.
- Managed and trained team of three core members for merchant eco-system engagements on day-to-day basis.
Sr. Executive - Merchant & PSP Support (UPI)
Mindgate Solutions
10.2016 - 04.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined operations to maximize business efficiency and profits.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Coordinated with Merchants/PSP and Banks for UPI payment Solution.
- Played role of L1 as well as L2 level to analyzed MERCHANTS, TPAP, PSP related issues and requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions right from requirement stage till go live in UPI Ecosystem.
- Coordinated with multiple teams and support for SIT, UAT and CUG.
- Coordinated with development team, NPCI team, BANK teams for Merchant and PSP/TPAP requirement change and solution.
- Merchant Web/Mobile and PSP/TPAP Mobile app integration and support.
- Ensured new deliverables are being met on time as per Bank and NPCI circulars.
- Carried out product certification with NPCI.
- Handled Escalation efficiently for banks, merchants, PSP, TPAP and internal teams.
- All above with respect to following product versions of UPI, i.e. UPI 1.0, 2.0, UPI IPO, UPI GST, UPI CMID, UPI UDIR, UPI PPV, e-Rupi.
Executive - Banking Outsource ATM Operations
AGS Transact Technologies
05.2011 - 06.2016
- Monitored ATM operations for multiple banks through AGS developed platform for ATM tracking, maintenance and vendor management as per SLA over 5yrs of time in organisation.
- Analyzed FLM and coordinated with SLM team for ATM service and maintenance.
Handled Escalation for various team like, Bank, Recon team, SLM team and AGS vendor team. - Prepared EOD ATM downtime report and uptime report for Bank, SLM team, vendor and recon team for respective dependency and all other stakeholder.
Sr. Consultant (Sales) - Financial Planning Service
Aviva Life Insurance
04.2010 - 10.2010
Associate Manager (Sales) - Financial Planning Ser
ICICI Prudential Life Insurance
05.2008 - 02.2010
Sr. Executive - Accounts Department
Spectrum Software Solutions
12.2006 - 02.2008
Education
Post Graduation Program in Business Analysis - Business Analysis
Simplilearn.com (Affiliated-Purdue University,USA)
Mumbai 03.2022 - 10.2023
Bachelor of Commerce - Accounts And Economics
Mumbai University
Mumbai 07.2000 - 10.2006
Skills
Management
undefinedTimeline
UPI Payment System - Production Support
Mindgate Solutions
10.2023 - 04.2024
PGP BA - Business Analytics with Excel
08-2022
PG BA - Data Analysis with Python
08-2022
SQL training
06-2022
PG BA - CBAP®
05-2022
Merchant Services – EPayments
Mindgate Solutions
04.2022 - 06.2023
Post Graduation Program in Business Analysis - Business Analysis
Simplilearn.com (Affiliated-Purdue University,USA)
03.2022 - 10.2023
Sr. Executive - Merchant & PSP Support (UPI)
Mindgate Solutions
10.2016 - 04.2022
Executive - Banking Outsource ATM Operations
AGS Transact Technologies
05.2011 - 06.2016
Sr. Consultant (Sales) - Financial Planning Service
Aviva Life Insurance
04.2010 - 10.2010
Associate Manager (Sales) - Financial Planning Ser
ICICI Prudential Life Insurance
05.2008 - 02.2010
Sr. Executive - Accounts Department
Spectrum Software Solutions
12.2006 - 02.2008
Bachelor of Commerce - Accounts And Economics
Mumbai University
07.2000 - 10.2006
Accomplishments
# Longevity Award | For 5 + Years of service | July 2023. (Mindgate Solutions Pvt Ltd)
# Team Excellence Award | For Outstanding Teamwork | Aug 2021. (Mindgate Solutions Pvt Ltd)
# Best Performer | For Merchant Management Services | Sept 2018. (Mindgate Solutions Pvt Ltd)
Software
Excel with Spreadsheet
Draw Diagram
Postman
SQL
Linux
Dynatrace
Certification
PG BA - CBAP®
Personal Information
Passport Number: N2197876
Personal Information
- Date of Birth: 11/04/1984
- Gender: Male
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