Pankaj Kedia
Noida
Summary
Dynamic internal audit leader with extensive experience at Paytm, excelling in risk assessments and compliance. Proven track record in process improvement and stakeholder management, driving significant cost savings and enhanced governance. Proficient in data analytics and SAP, fostering team collaboration to achieve strategic objectives.
Overview
20
20
years of professional experience
Work History
General Manager, Internal Audit
Paytm
Noida
04.2019 - Current
- Managing end-to-end internal audits, internal reviews and investigations (on need basis) for One97 Communications Ltd
- And its Group Entities/ Subsidiaries (Paytm Money, Insurance Broking, Payment Services (PA-PG) etc.)
- Conducting risk assessments, annual audit scoping, IA partner appointment/ evaluation and their deliverables oversight
- Review and finalization of IA presentations and presentation in quarterly Board/ Audit Committee meetings
- Worked also as Head of Internal Audit for Paytm Mall for over a year (Oct’19 to Dec’20)
- Internal Audits: One97 Communications Ltd: Business verticals (Offline payments – QR, POS & Soundbox, Financial Services, Recharges, Travel, Ads, Telco etc.) and operations/ enabling/ IT functions (Risk Operations, Revenue Assurance, Merchant Onboarding, Procurement, Payroll, Data privacy/ security etc.)
- Paytm Mall: Revenue Assurance/ Commissions, Category, Seller Ops, Logistics, Catalog, and CST operations
- Stock Broking, Insurance Broking, Gaming, Loyalty Points & Events businesses: Entity and various processes audits
- Spearheaded strategic projects like field force hiring for payment business, supply chain, data security enhancement, representation to banks/ telco/ RBI to control phishing etc
- (One97, Mall)
- Led cost reviews for various categories (devices, merchandise, field staff, BPOs etc.) and enabled savings
- Process reviews: Incentives to sales staff; Merchant payouts & chargebacks; Customer refunds; Merchant helpdesk process (incl
- Bank a/c updates), Cashback/ Promos; IT controls at call centers; Payroll process
- Enabled process stabilization for Merchandise supply chain, device refurbishment, Fastag operations etc
- Supervised a third party for Labor Law Compliance Review; enabled gaps remediation and governance framework setup
- Supervised e-discovery review by outsourced partner related to a trademark litigation
- Contributed in review of SOPs (finance, ops etc.); policy drafting on Data privacy, ABAC, Code of Ethics, Fraud Mgmt
- Etc
- Identified AML compliance requirements for payment aggregators/ gateways and evaluated tools/ 3Ps for AML setup
- Compliance with NPCI - BBPS guidelines; KYC review (PPBL); Ecommerce PN2 compliance review for cash back
- Prepared BCDR plan across tech landscape and business functions to arrive at critical tech/ key asks to continue BAU
- Benchmarked IA charter for approval from Audit Committee; Formulated risk rating criteria for rating audit issues
- Implemented ‘Continuous Control Monitoring’ automated dashboards supported by a third party and in-house team
- Seller spread & activity analytics to scale up supply & optimize logistics cost/ delivery time/ product pricing (Mall)
- Analyzed customer spread for brand vouchers purchase/ redemption, including eco-offer usage
- Business correspondents’ activity, spends and performance analysis (Paytm Bank)
- Handled investigations across businesses/ entities – One97, Mall, Money, Paytm Bank etc
- (cashback/ promos, catalogue listing, order cancelation, BPO management, customer KYC, field staff hiring, phishing by scammers etc.)
Chief Manager
Bennett Coleman and Co. Ltd. (BCCL)
Delhi
08.2012 - 03.2019
- Managed end-to-end internal audits including scoping, fraud risk assessment, business risk profiling, report closure, meetings with senior stakeholders/ CXOs etc
- Role included extensive supervision of in-house and co-sourced Big 4 IA partners
- Conducted more than 35 fraud investigations, including interrogation & interview of employees/ third parties, review of emails, disk, bank statements, web/ social media/ desk search, mystery shopping etc
- Enabled significant recoveries, cost savings, process stabilization/ improvement, automation etc
- Implemented IFC, Controls Self-Assessment (CSA) & Code of Conduct
- Reviewed effectiveness of ERM framework
- Internal Audits: Sales Function (Print & Non-Print (Event & Exhibitions)): Review of pricing & strategy, sales (including event business), order booking & scheduling, and revenue assurance functions at corporate office & several branches
- Newspaper Circulation Function (Print): Distribution (incl
- Waste mgmt.), Print Order & Unsold, Subscription, P&P
- Brands Function (Print): Review of brand operations for Times of India and Economics Times brands
- Times Internet Limited (Dotcom): Review of sales, purchase, call center & online marketing for Times Job business
- Magic Bricks Realty Services Ltd
- (Dotcom): Sales, procurement, call center, online marketing, FA, payroll etc
Senior Consultant
Ernst & Young Pvt. Ltd.
Gurugram
06.2008 - 08.2012
- Performed/ supervised risk based internal audits for various processes including sales/ revenue management, marketing, procurement, cash & bank, payroll, call center operations, program management etc
- M&E/ Dotcom: NDTV Ltd, Jagran Prakashan Ltd and Getit Infoservices Pvt
- Ltd
- Manufacturing, FMCG and Technology: Carlsberg, Mother Dairy, MPS Technologies Limited, Adobe
- Not for Profit: The Global Fund, CARE, IPPF, CIFF (Assignments performed in 16 countries in the US, UK, Africa, Asia etc.)
- Conducted SOX Reviews (in the US, UK & India) for various processes involving controls identification, gap analysis and control testing (Clients: Navisite Inc., Accellent Inc
- And Cushman & Wakefield)
- Worked extensively in multi-cultural environment with independent reporting to audit managers of engagement clients
- Interviewed translators for providing translation services (verbal & written) in non-English speaking nations
- Provided technical training to associate consultants and analysts
Intern
Sahni Natarajan & Bahl (SNB)
Mumbai
06.2005 - 05.2008
- Performed over 25 internal audits (as team lead/ member) for clients including Sony India Pvt
- Ltd., PepsiCo Holding India Pvt
- Limited, Entertainment Network India Ltd (Radio Mirchi), Bharti Airtel Ltd, Gateway Distriparks etc
- For process viz
- Revenue, marketing, procurement, finance, HR, customer care etc
Education
Certified Internal Auditor (CIA) -
D.B.M.S. English School
Jamshedpur05.2007
Chartered Accountant -
ICAI
05.2007
B.Com. (H) -
Shri Ram College of Commerce, Delhi University
01.2005
Skills
- Internal & Forensic Audits
- Data Analytics
- Governance & Compliance
- Business Process Improvement
- Continuous Controls Monitoring
- Stakeholder Management
- Team Management & Leadership
- SAP
- MS-Office (Word, Excel and PowerPoint)
- Audit Tools: ACL
- Audit Tools: Teammate
- Audit Tools: Amigo
Accomplishments
- Received 'Paytm - Hall of Fame' award for exemplary performance/contribution
- Part of 'Top Gun Club' – Leadership Program (selects top 4-5%)
- Received 'MAS Hero' Award for contribution in various forensic reviews
- Times Group Chairman’s Award for implementation of Operational Controls Self-Assessment (CSA)
- Received EY Excellerator Team Award twice for exemplary performance in international audit assignments
Profile Summary
17, fin-tech, e-commerce, print & digital media, consumer durables, FMCG, not for profit, Over 65 fraud investigations, Enabled saving of over USD 20 mn, Implementation of Internal Financial Controls (IFC), CSA, Code of Conduct, Up to 6 direct reportees, 4+ years with Big 4 (EY India)
Workshops Trainings
- Multiple workshops conducted by IIA and Big 4
- Multiple Soft Skills Development Trainings
Personal Information
- Date of Birth: 08/11/84
- Marital Status: Married
Languages
- English
- Hindi
Location Preference
- Delhi NCR
- Bangalore
Internship
Sahni Natarajan & Bahl (SNB), Mumbai, 06/01/05, 05/01/08
Timeline
General Manager, Internal Audit
Paytm
04.2019 - Current
Chief Manager
Bennett Coleman and Co. Ltd. (BCCL)
08.2012 - 03.2019
Senior Consultant
Ernst & Young Pvt. Ltd.
06.2008 - 08.2012
Intern
Sahni Natarajan & Bahl (SNB)
06.2005 - 05.2008
Certified Internal Auditor (CIA) -
D.B.M.S. English School
Chartered Accountant -
ICAI
B.Com. (H) -
Shri Ram College of Commerce, Delhi University
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