Pankaj Khairnar
Software Engineer
PUNE
Summary
Driven and resourceful administrative professional with 18+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Lead IT Analyst
Tata Consultancy Services
Pune
06.2015 - Current
- Rontend – Angular 8 (HTML+CSS) and Lotus Notes DB, , ServiceNow, Web-Storm (IDE)
- Operating System
- Windows XP, Linux servers
- Job Profile
- Building and implementing top-notch user interfaces using JavaScript and Angular framework
- Writing efficient JavaScript code while also using HTML and CSS
- Using latest front-end technology, creating adaptable interfaces for online apps
- Leading with product-analysis tasks and conducting performance tests
- Perform complex product analysis as well as development duties that may include significant research and analysis
- Collaborating with other cross-functional teams to ensure high-performance of applications
- Identifying and troubleshooting issues with front end code
- Providing tech support for clearing bottlenecks and obstacles
- Support and troubleshoot mail and server issues, such as mail routing, mail agents and other mail server related issues
- Support users’ requests for creation of databases, replications, messaging (mail, SMS, Page) requests; and other similar Domino’s service requests
- Assist in monitoring and maintenance of Domino servers to ensure availability of services to users
- Monthly health check (Databases/ log size, Log content, dead mail, journal mailbox status, etc)
- Assist in evaluation of new products and technologies to enhance or improve integrated office systems infrastructure
- Assist in provisions of statistics on Domino server’s availability and other server related statistics and update of mail virus pattern files
- Coordinate with Project Teams in analysis, presentation and management of IT operations date and statistics
- Role
- Developer and Tech Lead for Lotus Notes Admin Client
- Description
- Project needs excellent knowledge of HTML CSS and Angular 8, communication skills, data analysis, logics, and oracle database.
- Educated stakeholders on data protection tactics to reduce breaches
- Installed system updates to address vulnerabilities and reduce security issues
- Reviewed technical work of consultants and third-party support providers
- Enhanced interfaces to promote better functionality for users
- Planned computer systems using information engineering, data modeling, and structured analysis
- Enhanced and reconstructed computer systems to increase efficiency
- Developed diagrams to describe and lay out logical operational steps
- Participated in internal audits regarding quality management system
- Organized system operating procedures to strengthen controls
- Presented business leaders with ROI estimations to drive project planning
- Administered and maintained anti-virus and anti-malware software on end-user computing devices
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Collaborated with upper management to drive strategy and implement new processes
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Re-engineered existing computer systems to promote ease-of-use and improve system security
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands
- Assessed business requirements to create focused solutions
- Monitored employee tasks to gauge business functions and inefficiencies
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Researched and adopted new technologies to add value to existing offerings
Senior Insurance Executive
Capita India Ptv. Ltd,
Pune
04.2010 - 06.2015
- Generated agency commissions by creating strong relationships with new contacts, boosting commissions 66%
- Generated agency commissions by creating strong relationships with new contacts, boosting commissions 55%
- Managed and developed 118 agents by providing comprehensive training and coaching
- Controlled agency's budget and expenses by determining available capital, estimating expenditures and anticipated revenues.
- Conferred with clients to obtain information regarding policy claims.
- Collaborated with commercial clients to reduce exposures through introduction of new products and modification of existing policies.
- Researched coverage and premium options to supply clients with best coverage available.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Listened to customer complaints and concerns to diffuse issues by correcting errors and making adjustments.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
- Quoted current and prospective clients with several insurance companies and presented proposals.
- Developed new and innovative marketing strategies to boost agency's profitability and penetrate new markets.
- Handled various internal office operations such as licensing, vendor interactions and office supply inventory maintenance.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
Senior Associate
Wipro BPO, DELL, British Telecommunication and British Petroleum
Pune
01.2007 - 04.2010
- Highly organized with good time management and productivity
- Ability to work independently and as team with responsibility, dedication and commitment, US
- Operating System
- Windows XP
- Job Profile
- Taking inbound calls and preparing critical reports of placed orders by US clients as well as review using Excel 2007
- Marketing new products through inbound calls manufactured by BT and BP
- Coordinating with client for SLA Reports
- Coordinate with onsite team for solving discrepancies found during operations
- Conducting trainings for new candidates
- Role
- Customer Support
- Description
- Process needs excellent communication skill and data analysis.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Developed new sales opportunities through development and rollout of promotional plans.
- Served as keyholder, overseeing business opening and closing operations.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Served as liaison, facilitating communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Defined work plans in alignment with stakeholder requirements.
- Trained and supported new team members, maintaining culture of collaboration.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Generated sales reports and presentations for senior management.
- Analyzed customer data to identify trends and anticipate customer needs.
- Created promotional materials to advertise products and services.
- Utilized customer feedback to improve product offerings.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Bachelor of Education - Teaching English As A Second Language
Savitribai Phule Pune University
Pune, India 01.2014 - 01.2015
Bachelor of Arts - English Language And Literature
Savitribai Phule University of Pune
Pune, Maharashtra 06.2003 - 07.2006
Higher Secondary School Certificate (12th Grade) -
Maharashtra State Board
Nashik, India 06.2001 - 06.2003
Secondary School Certificate (10th Grade) -
Maharashtra State Board
Nashik, India 06.1999 - 10.2000
Diploma - Information Technology
Infosoft Advance Computer Centre
Pune, India 01.2005 - 11.2005
MS-CIT, Office -
MSBTE
Pune, India 01.2007 - 08.2007
Skills
SQL, JavaScript, C & C, HTML5 & CSS, Angular JS & 8, Python
RPA Tool - UiPath
Management SkillsProven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsData analysis
Data Mining
Information security
Technical Analysis
Search Engine Optimization
Product development
Data Entry
PPE Compliance
Written Communication
Critical Thinking
Cultural Awareness
First Aid/CPR
Excellent Communication
Decision-Making
Interpersonal Communication
Training and Development
Good Telephone Etiquette
Technical Writing
IT Performance Report Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Lead IT Analyst
Tata Consultancy Services
06.2015 - Current
Bachelor of Education - Teaching English As A Second Language
Savitribai Phule Pune University
01.2014 - 01.2015
Senior Insurance Executive
Capita India Ptv. Ltd,
04.2010 - 06.2015
Senior Associate
Wipro BPO, DELL, British Telecommunication and British Petroleum
01.2007 - 04.2010
MS-CIT, Office -
MSBTE
01.2007 - 08.2007
Diploma - Information Technology
Infosoft Advance Computer Centre
01.2005 - 11.2005
Bachelor of Arts - English Language And Literature
Savitribai Phule University of Pune
06.2003 - 07.2006
Higher Secondary School Certificate (12th Grade) -
Maharashtra State Board
06.2001 - 06.2003
Secondary School Certificate (10th Grade) -
Maharashtra State Board
06.1999 - 10.2000