Pankaj Khankriyal
Greater Noida West
Summary
Dynamic and results-driven professional with extensive experience in accounts receivable management at Quatrro Business Support Services. Proven track record in implementing effective collections strategies and resolving disputes. Adept at client communication and fostering relationships, ensuring timely payments and enhancing customer satisfaction. A self-starter committed to achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Team Lead
Quatrro Business Support Services
Mumbai
10.2025 - Current
- Generate and analyse AR aging reports, prioritizing customer accounts based on collections strategies.
- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
- Contact customers for payment through phone and email, adhering to collections strategy.
- Escalate accounts within the organization as per collection strategy.
- Take necessary actions, including legal steps, to expedite resolution.
- Track and follow up on customer payment promises related to settlements.
- Prepare reports for governance meetings with sales team and MCL.
- Initiate refund requests for credit balances upon customer request.
- Review daily unidentified remittances report and assist with payment clearing.
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
- Provide support for escalated dispute cases and inform customers of resolution outcomes.
- Co-ordination with customers and cash application team for remittance advise.
- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's.
Assistant Manager
Johnson Controls, Inc.
Gurugram
04.2022 - 10.2025
- Generate and analyse AR aging reports, prioritizing customer accounts based on collections strategies.
- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
- Contact customers for payment through phone and email, adhering to collections strategy.
- Escalate accounts within the organization as per collection strategy.
- Take necessary actions, including legal steps, to expedite resolution.
- Track and follow up on customer payment promises related to settlements.
- Prepare reports for governance meetings with sales team and MCL.
- Initiate refund requests for credit balances upon customer request.
- Review daily unidentified remittances report and assist with payment clearing.
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
- Provide support for escalated dispute cases and inform customers of resolution outcomes.
- Co-ordination with customers and cash application team for remittance advise.
- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's.
Account Manager
Model Business Services/Healthfirst
Faridabad
12.2020 - 03.2022
- Taking care of complete OTC starting from entering the customer data to collections.
- Entering customer details on the system with 100% accuracy.
- Submitting the invoices to the insurances, customers, and Solicitors.
- Submitting the invoices through portal as well.
- Following up with the parties for the payments in case of any delay.
- Updating the payment once the remittances are received.
Senior customer care executive
Eli India Pvt Ltd.
Faridabad
05.2016 - 08.2018
- Entering customer details on the system with 100% accuracy.
- Submitting the invoices to the insurances, customers, and Solicitors.
- Submitting the invoices through portal as well.
- Following up with the parties for the payments in case of any delay.
- Updating the payment once the remittances are received.
Customer Care Executive
EXL Service.com
Noida
05.2011 - 07.2015
- Handling outbound calls made by the dialer.
- Checking out the reason for delay in payment.
- Offering payment plan in case of any financial hardship.
Senior Agent
IQOR India
Noida
02.2009 - 08.2010
- Handling outbound calls made by the dialer.
- Checking out the reason for delay in payment.
- Offering payment plan in case of any financial hardship.
Education
Master of Arts - English Literature
Jamia Millia Islamia
Delhi12.2018
Bachelor of Arts - English Language and Literature
Sikkim Manipal University
Sikkim12.2014
High School Diploma -
Central Board Of Education
Delhi12.2003
GED -
Central Board of Education
Delhi12.2001
Skills
- Enthusiastic
- Self-starter
- Accounts receivable management
- Collections strategy implementation
- Customer account reconciliation
- Dispute resolution
- Conflict resolution
- Client communication
Hobbies and Interests
- Watching movies/Web series
- Surfing
- Listening to music
Timeline
Team Lead
Quatrro Business Support Services
10.2025 - Current
Assistant Manager
Johnson Controls, Inc.
04.2022 - 10.2025
Account Manager
Model Business Services/Healthfirst
12.2020 - 03.2022
Senior customer care executive
Eli India Pvt Ltd.
05.2016 - 08.2018
Customer Care Executive
EXL Service.com
05.2011 - 07.2015
Senior Agent
IQOR India
02.2009 - 08.2010
Master of Arts - English Literature
Jamia Millia Islamia
Bachelor of Arts - English Language and Literature
Sikkim Manipal University
High School Diploma -
Central Board Of Education
GED -
Central Board of Education