Pankaj Kholiya

• Daily Briefings:

Conduct pre-shift meetings to communicate daily goals, menu specials, service standards, and guest preferences or allergies to the team.

• Service Flow Coordination:

Oversee table assignments, coordinate with kitchen and bar teams, and ensure timely food and beverage delivery.

• Training & Mentoring:

Train new staff on service standards, menu knowledge, grooming, and etiquette. Coach team members to consistently improve service quality.

• Cleanliness & Safety Compliance:

Ensure hygiene, sanitation, and food safety standards are strictly followed.

• Inventory & Supplies:

Monitor availability of service items (napkins, cutlery, condiments, etc.) and coordinate with the stewarding or store team for timely replenishment.

• POS & Billing Oversight:

Supervise billing procedures, check orders on the POS system, ensure accuracy in guest bills, and handle cash/card transactions if necessary.

• Shift & Staff Scheduling:

Assist the Restaurant Manager in preparing weekly shift rosters and managing manpower based on business volume.

• Section Handling:

Manage a designated section of the restaurant independently, from taking orders to clearing tables, ensuring smooth service and guest satisfaction.

• Mentoring & Support:

Assist in training and guiding junior stewards/waiters in proper service techniques, menu knowledge, and grooming standards.

• Menu & Product Knowledge:

Possess thorough knowledge of food and beverage items, including ingredients, preparation methods, and allergens. Confidently recommend dishes and upsell items.

• Order & Billing Accuracy:

Accurately record guest orders using POS systems, coordinate with kitchen and bar, and ensure bills are error-free and processed efficiently.

• Table Setup & Clearance:

Ensure tables are properly set according to service standards. Clear and reset tables efficiently to maintain smooth turnover during peak hours.

• Cleanliness & Hygiene:

Maintain cleanliness of the service area, side stations, and dining floor in compliance with hygiene protocols.

• Guest Service:

Greet guests warmly, present menus, take food and beverage orders, and serve them accurately and efficiently.

• Table Setup & Cleanliness:

Prepare tables before service, including setting cutlery, napkins, glassware, and condiments. Ensure tables and service areas are clean, tidy, and presentable at all times.

• Order Taking & Coordination:

Record guest orders correctly using a POS system or order pad. Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders.

• Serving Food & Beverages:

Serve meals and drinks according to standard service protocols.

• Clearing & Resetting Tables:

Clear used dishes and cutlery promptly and reset tables for the next guests. Support quick table turnover during busy shifts.

• Knowledge of Menu & Promotions:

Maintain thorough knowledge of the food and drink menu, daily specials, allergens, and promotions to answer guest questions and upsell effectively.

• Teamwork:

Collaborate with colleagues, supervisors, and kitchen staff to deliver smooth and professional service during each shift.

• Support Duties:

Assist in restocking side stations, polishing cutlery and glassware, and preparing items needed for service.

• Support Table Service:

Assist waiters in serving food and beverages to guests in a timely and professional manner, ensuring smooth service flow.

• Preparation & Setup:

Prepare tables before each service by setting cutlery, crockery, napkins, glassware, and condiments as per standard operating procedures.

• Clearing & Resetting Tables:

Clear dishes, glassware, and utensils promptly after guests finish meals. Reset tables quickly for the next seating.

• Guest Assistance:

Refill water glasses, serve bread, offer condiments, and assist guests with small requests under the guidance of the main waiter.

• Side Station Maintenance:

Keep side stations clean and well-stocked with necessary items like trays, cutlery, napkins, and cleaning supplies.

• Back-of-House Coordination:

Coordinate with kitchen and stewarding staff to pick up and deliver food and beverages efficiently.

• Learning & Development:

Observe senior team members and participate in training programs to develop into a full waiter role over time.