PANKAJ KUMAR
Software Quality
Bangalore
Summary
About Me
Highly experienced software quality assurance manager with over 17 years of experience in the industry. Proficient in CMMI HM implementation, metrics management, Lean and Six Sigma implementation, and project risk governance. Proven track record of improving processes and procedures to ensure the delivery of high-quality software products. Strong communication and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Software Quality Assurance Lead
PricewaterhouseCoopers –Acceleration Centre
Bangalore
06.2018 - Current
- Led implementation of CMMI HM-based quality management system, resulting in 30% increase in efficiency and 40% reduction in defects
- Developed and maintained metrics for tracking and improving quality and efficiency, including defect density, cycle time, and lead time
- Implemented Lean and Six Sigma methodologies to streamline processes and eliminate waste
- Managed project risk governance, including identifying, analyzing, and mitigating potential risks and issues
- Identify and drive process improvements and customer value-add
- Collaborated with project managers and developers to identify and mitigate potential risks and issues
- Efficient in setting up the Metrics Management System through Power BI & Excel
- Coach delivery teams on CMMI, Six Sigma and Lean
- Strong experience working with Python for virtual QA development & report automation
Manager – Software Quality Assurance
Altimetrik India Pvt Ltd
Bangalore
03.2016 - 06.2018
- Perform Benchmark and Baseline Study across various Software Research & Development organization and adopted best practices with organization metrics program
- High Maturity Lead Trainer from KPMG
- Strong statistical and analytical skills, able to perform in-depth analysis, compile and interpret results
- Ideally, work as Data Scientist & possess extensive knowledge and experience in applying data mining and machine learning techniques to various datasets
- Formulated various statistical models in various data types and structures: structured and unstructured data, experience in integrating data, profiling, validating, and cleansing data
- Provide training and quality support to development team, metrics dashboards automation in line with customer
Software Quality Lead
Harman International India
12.2013 - 01.2016
- Performing preventive quality for automotive OEM as per HARMAN PLM process
- Monitoring requirement handling and management using requirement management tools e.g., DOORS
- Facilitate review of project artefact e.g., Project Management Plan, Quality Plan, etc
- Facilitate periodic dashboard reporting of process & tools compliance issues to Senior Management
- Tracking and reporting status of APQP (Advances Product Quality Planning) work products (erg Risk Tracker, Compliance Dashboard, etc.) periodically as per SUP1.1
- Periodic reporting of Code reviews status (Crucible), PC-LINT Errors & Warnings & Ticket Management.
Software Quality Lead
Universal Electronics
11.2012 - 12.2013
- Improvise existing process definition and criteria establishment
- Facilitate data collection for analysis and report presentation to Senior Management
- Facilitate process and tools training to Associates and Project managers
- Perform process gap analysis and perform Acceptance Quality Audit (AQL) for database projects
Associate Project Manager
Robert Bosch Engineering and Business Solutions Limited, RBEI
Bangalore
06.2007 - 10.2012
- Harmonisation of SW Quality process between RBEI (India) & Bosch(Germany)
- Monitor and track performance of project-defined metrics (DDE, DIR, etc.) against Org Goal
- Conducted process gap analysis & performed internal audits based on CMMI L5 (v1.2) & ASPICE
- Effective Project Status Reporting to quality & engineering department on QCD parameters
- Effective knowledge of Agile software development methodologies (especially Scrum), Software Engineering processes, and Quantitative Analysis Techniques
- Ability to drive team for process improvements & building knowledge base around distributed teams
- Facilitate and moderate risk management workshops among onshore and offshore project management groups periodically
- Hands-on in using Minitab to perform ticket analysis and improve ticket closure rate.
Product Development Engineer
Symphony Services
06.2005 - 06.2007
- Design & Resolve solution using SIEBEL (now Oracle CRM) Configuration /EAI/EIM
- Perform Unit test, Peer reviews & ensure best practices are deployed within team
- Experience in working with SIEBEL tools, eScript, Integration Objects, and EAI workflows.
- Strong command over PL-SQL
Education
MBA - Operation & Finance
Narsee Monjee Institue of Management Studies
Bangalore 04.2010 - 05.2012
B.E - Computer Science & Engineering
D.N. Patel College of Engg.
Maharashtra 03.2000 - 04.2004
Skills
Analytical and Critical Thinking
undefinedAdditional Information
- CERTIFIED SCRUM MASTER (CSM) from Good Agile , Six- Sigma Green Belt, Black Belt & Lean Six- Sigma qualified from Benchmark Six Sigma Certified ATM & High Maturity Trainer from CMMI Institute (KPMG) Honor’s & Award Recognized with "Appreciation Award " from Delivery & Quality for the achievement of CMMI Level 5 Version 2.0 for the year 2021. Honored with SPOT “Quality Assurance Award" in the Core Function Department (BOSCH) for the year 2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Software Quality Assurance Lead
PricewaterhouseCoopers –Acceleration Centre
06.2018 - Current
Manager – Software Quality Assurance
Altimetrik India Pvt Ltd
03.2016 - 06.2018
Software Quality Lead
Harman International India
12.2013 - 01.2016
Software Quality Lead
Universal Electronics
11.2012 - 12.2013
MBA - Operation & Finance
Narsee Monjee Institue of Management Studies
04.2010 - 05.2012
Associate Project Manager
Robert Bosch Engineering and Business Solutions Limited, RBEI
06.2007 - 10.2012
Product Development Engineer
Symphony Services
06.2005 - 06.2007
B.E - Computer Science & Engineering
D.N. Patel College of Engg.
03.2000 - 04.2004
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