Pankaj Kumar
Jaipur
Summary
Results-driven BFSI Assistant Vice President Learning and Development with 15+ years of experience in the financial services industry.
- Proven track record of developing and delivering high-impact learning solutions that have resulted in improved employee performance, productivity, and engagement.
- Expertise in a wide range of learning and development methodologies, including traditional classroom training, e-learning, and blended learning.
- Strong skills in needs analysis, instructional design, and evaluation.
- Ability to partner with business leaders to identify and address training needs.
- Excellent communication and interpersonal skills.
Highly skilled in strategic planning, team leadership, and budget management. Seeking a challenging position in a dynamic organization where I can utilize my strong management skills to contribute to the organization's success and achieve professional growth.
Overview
16
16
years of professional experience
11
11
Certification
Work History
Assistant Vice President Learning and Development
AU SMALL FINANCE BANK
Jaipur
04.2021 - Current
- Developed and implemented a new e-learning library which further increased adoption and improve skill development.
- Increased employee engagement and productivity through the development and implementation of a learning curve based on the role as well as the organization's needs.
- Digitalized learning and development process for improving efficiency and effectiveness. (which include Recognition, Assessment, evaluation nomination, and others)
- Conducted regular training needs assessments to identify knowledge gaps and create targeted training materials, leading to improvement in employee performance and competencies.
- Led the development of a new Managerial effectiveness and leadership development program that has been recognized by the organization.
- Successfully delivered multiple training sessions to employees at all levels of the organization.
- Managed a team of Regional Trainer and Analytics employees, effectively delegating tasks and overseeing their performance, which resulted in an increase in productivity and a reduction in errors.
- Developed and implemented strategic initiatives to streamline operations and improve efficiency, resulting in cost savings.
- Played a key role in developing and implementing a comprehensive training program for new hires, resulting in effective onboarding and an increase in employee retention.
Training Manager
HDB FINANCIAL SERVICES LTD
Jaipur
05.2020 - 04.2021
- Delivered comprehensive training programs for new employees and engaged them continuously to ensure their overall development to deliver on their KPIs, which resulted in an increase in overall productivity within the first year.
- Designed and Implemented learning curve for employees based on their roles and the organization's needs.
- Developed and Delivered multiple Soft Skills programs for the development of behavioral change in employees which further resulted in an increase in their productivity.
- Ensured Smooth and effective delivery of functional and soft skill programs across the northern part of India for HDB as well as HDFC Bank Employees working under different asset verticals.
- Led a team of trainers to deliver engaging and interactive workshops on industry regulations and best practices, ensuring compliance and reducing errors.
- Designed and implemented online learning modules and video library, enabling employees to access training materials remotely and resulting in a reduction of training costs.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives, resulting in improvement in employee retention and career progression.
Area Training Manager
INDIABULLS HOUSING FINANCE LTD
Jaipur
02.2018 - 05.2020
- Developed and implemented comprehensive training programs for employees, resulting in an increase in overall productivity and customer satisfaction.
- Facilitated workshops and seminars on sales techniques, product knowledge, and customer service, ensuring consistent training delivery and enhancing employee skills in these areas.
- Collaborated with cross-functional teams to design and launch a new employee onboarding program, reducing training time while maintaining a high level of training quality and effectiveness.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Monitored training costs to maintain training budget.
Deputy Manager Training
MUTHOOT FINANCE LTD
Jaipur
04.2009 - 02.2018
- Developed and implemented comprehensive training programs for new employees, resulting in a reduction in onboarding time and increased productivity within the team.
- Assisted in the supervision and mentoring of trainees, providing guidance and support throughout their training period, resulting in a retention rate and successful integration into the company.
- Conducted regular performance evaluations and identified areas of improvement for trainees, leading to targeted coaching sessions that increased overall competency and performance levels.
- Collaborated with cross-functional teams to assess training needs and create customized learning modules, resulting in an increase in employee engagement and satisfaction.
- Developed and Delivered training on selling skills, soft skills, and technical skills.
- Delivered different development programs for employees as per identified needs.
Team Leader
CITI FINANCE
New Delhi
11.2007 - 03.2009
- Led a team of 10 operations professionals to achieve an error-free operation process and payment remittance.
- Implemented effective process for validation of process and authorizations.
- Ensured response to the branches on their operational queries.
- Implemented effective process for refund and cancelation process.
Education
MBA - Human Resources Management
Suresh Gyan Vihar University
Jaipur2020
Bachelor - Computer Science
IGNOU
New Delhi2007
GNIIT - Computer Science
NIIT
New Delhi2007
Skills
- Leadership skills
- Strategic Planning
- Critical Thinking
- Project Management
- Financial Management
- Public Speaking
- Recruiting and Hiring
- Needs Analysis
- Performance Management
- Negotiation and Persuasion
Certification
- Leadership Excellence : IIM Udaipur - 2022
- Strategic People Management : IIM Calcutta - 2021
- Certified Instructional Designer : Middle Earth HR - 2021
- Certified Learning and Development Manager : Middle Earth HR - 2021
- Certified Master Trainer Facilitator : Middle Earth HR - 2021
- Train the Trainer Pro : Udemy - 2020
- Leaders of Learning : HarvardX - 2019
- Becoming Confident Trainer : TafeSA - 2017
- Strategic Management : Open 2 Study - 2017
- Train the Trainer : Commlab India - 2016
- Modern Human Resource Management - Training and Induction : Alison - 2016
Timeline
Assistant Vice President Learning and Development
AU SMALL FINANCE BANK
04.2021 - Current
Training Manager
HDB FINANCIAL SERVICES LTD
05.2020 - 04.2021
Area Training Manager
INDIABULLS HOUSING FINANCE LTD
02.2018 - 05.2020
Deputy Manager Training
MUTHOOT FINANCE LTD
04.2009 - 02.2018
Team Leader
CITI FINANCE
11.2007 - 03.2009
MBA - Human Resources Management
Suresh Gyan Vihar University
Bachelor - Computer Science
IGNOU
GNIIT - Computer Science
NIIT
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