Pankaj Kumar
OTC Collection (Accounts Receivable)
Gurgaon
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-oriented in my field with 9 years of experience and knowledge in the collection industry. A strong negotiator,
able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all
applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough
legal and business economics acumen and excellent
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Collection Expert (OTC Collector)
Johnson Controls Gurugram
Gurugram , Haryana
03.2022 - Current
- Skilled at working independently and collaboratively in a team environment while suppoting my team member in the best possible way.
- Working in order to cash collections domain in order to collect past due construction invoices by help our customer via providing solutions regarding a dispute.
- Reconcile payment remittances provided by customers in order to close past due invoices before they can negatively impact our monthly book closing.
- Managing different files and publishing data in front of my team and manager for better clarity on the monthly goal path.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Achieving collection targets on a quarterly basis
Accounts Manager
Encore Capital Group Gurugram
08.2012 - 04.2021
- Responsible for delivering high-quality on-calls and adhering to the FDCPA guidelines and company policies to provide suitable payment solutions to consumers to reduce delinquency to lighten their shoulders
- Skilled at working independently and collaboratively in a team environment
- Working in order to collect past due construction invoices to provide an efficient dispute resolution
- Reconcile payment remittances provided by customers in order to close past due invoices before they can negatively impact our monthly book closing
- Managing different files and publishing data in front of my team and manager for better clarity on the monthly goal path
- Provide a friendly and comfortable communication environment to make better future terms with our clients
- Achieving collection targets on a quarterly basis
- Communicate with consumers with the respect and dignity that they deserve
- Take control of the call via a call path(LAVR) designed by the training team to have more precise and meaningful conversations
- Collecting debts while creating a good consumer experience by following CBOR(Consumer Bill Of Rights) values, partnering with them to resolve the debts with customized payment solutions as per their financial and economic situation
- Meeting the targets month on month
- Managing the team in the absence of the manager
- Taking escalated calls.
Collection Executive
IQor Services India Pvt. Ltd
- Worked for Canon Printers in a BOB job profile where-in we need handling the accounts payable's queries.
Education
Bachelor of Arts -
03.2007 - 03.2010
12th Pass - undefined
Certification
Customer service, Microsoft excel, English, Word, Excel, Fair Debt Collection Practices Act Certified, Consumer Bill of
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Collections expertise
undefinedTimeline
Collection Expert (OTC Collector) - Johnson Controls Gurugram
03.2022 - Current
Accounts Manager - Encore Capital Group Gurugram
08.2012 - 04.2021
Delhi University - Bachelor of Arts,
03.2007 - 03.2010
Collection Executive - IQor Services India Pvt. Ltd
NIOS - 12th Pass,
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