PANKAJ KUMAR
Collection Manager
Delhi
Summary
To work in a progressive and professional atmosphere and contribute to the achievement of the organizational goals by demonstrating high energy and ethics, that provides upward mobility and exposure to new opportunity.
Overview
5
5
years of professional experience
Work History
Collections Manager
Uniorbit Technologies Private Ltd
01.2024 - Current
- Divide the team into specialized roles such as account managers, field agents, and support staff. Each member should have clear responsibilities and targets.
- Ensure all team members are trained in negotiation, communication, and legal aspects of debt collection.
- Implement a robust CRM system to track customer interactions, payment plans, and follow-up schedules.
- Set clear KPIs like call numbers, recovery amounts, and resolution rates to measure individual and team performance.
- Conduct daily briefings to discuss challenges, share successful strategies, and update on progress.
- Stay updated with credit laws and regulations to ensure all collection practices are compliant.
- Develop a standardized process for approaching customers, which can include phone calls, emails, or in-person visits based on the severity of the debt.
- Motivate the team with incentives for meeting or exceeding collection targets.
- Create a system for feedback from team members to continuously improve collection strategies.
- Have a clear escalation process for difficult cases, involving senior management or legal action when necessary.
Collections Manager
Aditya Birla Housing Finance
07.2023 - 01.2024
- Evaluated and negotiated contracts to procure favorable financial terms.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Developed strategic plans for day-to-day financial operations.
Collection Manager
Bajaj Finance Ltd UCF
01.2022 - 06.2023
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Assistant Manager
Bajaj Finance Limited
08.2020 - 01.2022
- Negotiated payment arrangements with customers and monitored compliance.
- Provided technical assistance to staff regarding collection activities.
- Performed skip tracing activities to locate customers with delinquent accounts.
- Reviewed and updated collection policies and procedures on a regular basis.
- Ensured all legal requirements were met when initiating collections proceedings against debtors.
- Conducted daily reviews of aging reports to identify overdue accounts requiring attention.
- Generated monthly reports summarizing account receivable activity, delinquency trends, and other key metrics.
- Handled escalated cases from Customer Service department relating to disputes over payments or charges.
- Attended court hearings as necessary for litigation involving delinquent accounts.
- Managed daily posting of payments to customer accounts.
- Deposited third party checks, as well as monthly reserve transfersrategies and training staff on best practices.
Supervisor
Neelam Agency
09.2019 - 08.2020
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Reduced delinquency rates with proactive account management and timely followups.
- Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
- Conducted regular audits of collection practices to maintain accuracy and adherence to industry standards.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Trained new team members on scripts, company services, and collection strategies.
Education
Bachelor of Arts -
Kalinga University
04.2001 -
Skills
- Process Implementation
- Financial analysis and reporting
- Time management abilities
- Team building
- Adaptability and Flexibility
- Performance Tracking
- Risk Assessment Capabilities
- Staff Training
- Work Planning
- Teamwork and Collaboration
- Reliability
Exposure To Analytical Tools
- M S office tools: Word
- Power point
- MS Project
Academic Qualification
- 10th Passed From CBSE Board
- 12TH Passed From CBSE Board
Personal Information
- Father's Name: Mr. Rakesh Kumar
- Mother's Name: Mrs. Mamta Rani
- Date of Birth: 02/08/96
- Gender: Male
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the information rendered here is true to the best of my knowledge.
Timeline
Collections Manager
Uniorbit Technologies Private Ltd
01.2024 - Current
Collections Manager
Aditya Birla Housing Finance
07.2023 - 01.2024
Collection Manager
Bajaj Finance Ltd UCF
01.2022 - 06.2023
Assistant Manager
Bajaj Finance Limited
08.2020 - 01.2022
Supervisor
Neelam Agency
09.2019 - 08.2020
Bachelor of Arts -
Kalinga University
04.2001 -
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