PANKAJ KUMAR
Pune
Summary
Accomplished banking professional with 15 years of experience at ICICI Bank Ltd., specializing in NRI Banking and Forex Business. Proven leadership abilities and exceptional interpersonal skills have driven substantial growth in customer acquisition and forex revenue. Expertise in relationship building and business development consistently results in surpassing sales targets. Committed to leveraging extensive knowledge to further enhance market share and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Head sales
ICIC Bank Ltd.
08.2019 - Current
- Handling a zone for NRI Business segment with book size of around 2500Crs
- Preparing business strategy for zone and executing the same and Publishing branch productivity report on regular basis
- Guiding & coaching the Branch Managers / Branch Sales Managers / Branch Team / NRI Relationship Managers / Forex Relationship Managers to drive NRI New acquisition, managing existing relationship to acquire 360 product penetration of the customers
- Responsible for forex revenue for zone
- Build outbound franchise to increase new account acquisition and Forex business by enabling tie ups with Manpower consultants, Education Consultants
- Driving Campaigns / activities at branches & contest in coordination with Zonal Head as well as corporate office and NRI Product Team to increase engagement with customers
- Coordinating with Operation team and product team for preferential rate and timely credit of inward and outward remittance
- Build expertise and processes in branches to increase the cross sell opportunity from NRI customers (NRI Equity, Mutual Funds, Home Loan, FCNR deposit, INR Deposits)
Area Sales Manager
Yes Bank Ltd.
11.2015 - 08.2019
- Leading & Managing performance of a team of 40- 50 – Channel’s FOS and Telesales team to deliver & achieve plan business number and Managing out sourced Channels to deliver the product number
- Responsible for overall business growth of Pune, Nashik and Nagpur location
- To forge partnerships with corporates for achieving incremental sales volumes
- Identifying new sourcing channels and Business Development to expand the target market within approved area
- Ensuring adherence to Compliance guidelines and conduct Audit & execute alternative, innovative models for acquisition to establish scalable & sustainable alternate channels
- Getting customer retention efforts with personal involvement in complaint resolution
- Facilitating and implementing work process improvements to Minimize incomplete applications and sale errors from the channel
- Coaching all team leaders about product process and policy so that team leaders can manage their teams to increase sales productivity
- Ensuring all channel to follow service standards of the Bank
Deputy Manager
HDFC BANK Ltd.
08.2013 - 10.2015
- Handling a team of HBL and ADFC employees consisting of the operations team and sales staff for personal loans.
- Overall, responsible for post-approval activities, such as confirmation calls to the customer for loan details, ROI, tenor, EMI, PF, etc.
- Responsible for approval to disbarment ratio for DSA , Alternate and BEU channels for across Pune location
- Responsible for maintaining TAT for disbursement for unsecured loan
- Achieving sales target month on month and making our team productive
- Responsible for team’s productivity and development
- Making sales and process training for our team and channel also for smooth processing of disbursement
- DSA Visit and update new directive from product and policy team
- Coordinating with operation Team, credit team and RIC team for faster processing and approval
CLIENT RELATIONSHIP PARTNER
YES BANK LTD.
11.2010 - 07.2013
- Maintaining Relationship with corporate for salary relationship
- Maintaining Relationship with Broking firms and their sub broker for Saving & Current A/C, POA A/C and etc
- Achieve monthly target
- Achieve sales targets and providing Customer service
- Responsible for Cross Sell & enhancing relationship with existing customers
- Selling CASA & Investment products like Mutual Fund, Insurance (LI & GI)
- Managing Operations like A/c opening, FD, Forex etc
- Deepening of existing CASA book balance
Team Leader
HDFC BANK LTD.
10.2009 - 11.2010
- Managing the team of 10 Sales Executive
- Recruiting team member& give the training
- Responsible for achieving monthly sales targets of team and self and providing Customer service
- Responsible for Cross Sell & enhancing relationship with existing customers
- Managing Operations like A/c opening, FD, Loan etc
- Deepening of existing Saving A/C relationships
- Customer acquisition & cross sell to walk in customers
- Report Generation & filing
- Generate business and cross sell all products and services of the Bank
- Enhance the value of existing accounts of Saving A/C customers
SALES EXECUTIVE
IDBI INTACH LTD.
10.2008 - 10.2009
- Achieve sales targets and providing Customer service
- Responsible for Cross Sell & enhancing relationship with existing customers
- Selling of Investment products like Mutual Fund, Insurance & CASA
- Managing Operations like A/c opening, FD, Lockers, Forex etc
- Deepening of existing CASA relationships
- Customer acquisition & cross sell to walk in customers
Education
PGDM -
Sinhgad Business School
Lonavala01.2008
PGDLM -
Sinhgad Business School
Lonavala01.2008
B.Sc - IT
Sikkim Manipal University
Higher Secondary Certificate -
MM COLLEGE BHAGALPUR
BhagalpurSenior Secondary Certificate -
ANSS HIGH SCHOOL SAHARSA
SaharsaSkills
- Expertise in Liabilities Products
- Experience with Unsecured Offerings
- Expertise in NRI Banking and Forex Business
- Customer service
- Detail-oriented
- Dependability
- Decision making
- Multi-tasking
- Organizational skills
- Interpersonal skills
- Statistical abilities
- Presentation skills
- Lead generation
- Marketing campaign management
- Training program development
- Innovation and creativity
- Team management
- Performance reporting
- Meetings and presentations
- Employee recruitment
- Staff training and development
- Business development
- Competitor analysis
- Relationship building
- Partnership development
- Team evaluation
- Business forecasting
- Sales planning
Certification
- IRDA
- AML and KYC
- NISM
Languages
- English
- Hindi
Personal Information
- Date of Birth: 06/06/86
- Gender: Male
- Marital Status: Married
Timeline
Regional Head sales
ICIC Bank Ltd.
08.2019 - Current
Area Sales Manager
Yes Bank Ltd.
11.2015 - 08.2019
Deputy Manager
HDFC BANK Ltd.
08.2013 - 10.2015
CLIENT RELATIONSHIP PARTNER
YES BANK LTD.
11.2010 - 07.2013
Team Leader
HDFC BANK LTD.
10.2009 - 11.2010
SALES EXECUTIVE
IDBI INTACH LTD.
10.2008 - 10.2009
PGDM -
Sinhgad Business School
PGDLM -
Sinhgad Business School
B.Sc - IT
Sikkim Manipal University
Higher Secondary Certificate -
MM COLLEGE BHAGALPUR
Senior Secondary Certificate -
ANSS HIGH SCHOOL SAHARSA
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