To work adroitly & sincerely and put all efforts to learn as well as to contribute to the company in order to enhance technical, conceptual & interpersonal skills and also work in an organization which provides ample opportunity to grow.
Overview
11
11
years of professional experience
Work History
IT Executive
Ecom express LTD
08.2022 - 02.2025
Here I am working on Helpdesk ticketing portal support to user remotely for various desktop and laptop issues, also manage CCTV and NVR configuration and troubleshooting
Field Support Engineer
Reliance Retail IT behalf CTDI Pvt Ltd
09.2020 - 08.2022
Customer Support Engineer
Reliance Retail IT behalf Onward Technologies Ltd
12.2017 - 08.2020
Basic Troubleshoot the network issue in link, Cisco router & Cisco switches
Installation, maintaining and attending day-to-day user’s problem calls
Upgrade the computer component and troubleshoot Hardware problems
Troubleshooting of operating system (Windows 7, Windows 8, and Windows 10)
Resolve & troubleshoot any user issues
Installation of local printer, network printer & scanner
Configure of Remote desktop connection
Troubleshooting of computer hardware, peripheral devices and Software Problems
Providing Remote Support to all users
Troubleshooting of LAN and WAN network
Cabling & punching LAN cable
Configure of Router, Switch, Access point, Mojo Access Point
Installed and configure Laseget printer and thermal printer (Newland, TSC, Zebra printer)
Configure HP POS and Posiflex POS
IT Technician
Vyoma Pvt. Ltd.
03.2014 - 04.2016
Upgrade the computer component and troubleshoot Hardware problems
Troubleshooting of operating system (Windows 7, Windows 8, and Windows 10)
Provide file sharing service
Resolve & troubleshoot any user issues
Installation of local printer, network printer & scanner
Configure of Remote desktop connection
Troubleshooting of computer hardware, peripheral devices and Software problems
Installation & configuration of Network Printers
Creating and managing shared folders to the users
Providing Remote Support to all users
Configure Microsoft Outlook (2010, 2013)
Cabling, patching, and LAN troubleshooting
Installation and basic configuration of Linux
Troubleshooting of LAN and WAN network
Assembling the PC
Printer repair
Domain joining
Education
B.A -
V.B.S.P.U
01.2014
12th -
U.P Board
01.2007
10th -
U.P Board
01.2005
Skills
Windows Installation
Troubleshooting Windows Issues
Printer Installation
Printer Configuration
HHD Device
Outlook Installation
CCTV Installation
NVR Configuration
VLAN Configuration
Inter-VLAN Routing
Basic Switch Configuration
Hobbies and Interests
Reading
Net surfing
Travelling
Disclaimer
I hereby declare that all the information and particulars furnished above are true to the best of my knowledge.