Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic

Pankaj Kumar

New Delhi

Summary

To work adroitly & sincerely and put all efforts to learn as well as to contribute to the company in order to enhance technical, conceptual & interpersonal skills and also work in an organization which provides ample opportunity to grow.

Overview

11
11
years of professional experience

Work History

IT Executive

Ecom express LTD
08.2022 - 02.2025
  • Here I am working on Helpdesk ticketing portal support to user remotely for various desktop and laptop issues, also manage CCTV and NVR configuration and troubleshooting

Field Support Engineer

Reliance Retail IT behalf CTDI Pvt Ltd
09.2020 - 08.2022

Customer Support Engineer

Reliance Retail IT behalf Onward Technologies Ltd
12.2017 - 08.2020
  • Basic Troubleshoot the network issue in link, Cisco router & Cisco switches
  • Installation, maintaining and attending day-to-day user’s problem calls
  • Upgrade the computer component and troubleshoot Hardware problems
  • Troubleshooting of operating system (Windows 7, Windows 8, and Windows 10)
  • Resolve & troubleshoot any user issues
  • Installation of local printer, network printer & scanner
  • Configure of Remote desktop connection
  • Troubleshooting of computer hardware, peripheral devices and Software Problems
  • Providing Remote Support to all users
  • Troubleshooting of LAN and WAN network
  • Cabling & punching LAN cable
  • Configure of Router, Switch, Access point, Mojo Access Point
  • Installed and configure Laseget printer and thermal printer (Newland, TSC, Zebra printer)
  • Configure HP POS and Posiflex POS

IT Technician

Vyoma Pvt. Ltd.
03.2014 - 04.2016
  • Upgrade the computer component and troubleshoot Hardware problems
  • Troubleshooting of operating system (Windows 7, Windows 8, and Windows 10)
  • Provide file sharing service
  • Resolve & troubleshoot any user issues
  • Installation of local printer, network printer & scanner
  • Configure of Remote desktop connection
  • Troubleshooting of computer hardware, peripheral devices and Software problems
  • Installation & configuration of Network Printers
  • Creating and managing shared folders to the users
  • Providing Remote Support to all users
  • Configure Microsoft Outlook (2010, 2013)
  • Cabling, patching, and LAN troubleshooting
  • Installation and basic configuration of Linux
  • Troubleshooting of LAN and WAN network
  • Assembling the PC
  • Printer repair
  • Domain joining

Education

B.A -

V.B.S.P.U
01.2014

12th -

U.P Board
01.2007

10th -

U.P Board
01.2005

Skills

  • Windows Installation
  • Troubleshooting Windows Issues
  • Printer Installation
  • Printer Configuration
  • HHD Device
  • Outlook Installation
  • CCTV Installation
  • NVR Configuration
  • VLAN Configuration
  • Inter-VLAN Routing
  • Basic Switch Configuration

Hobbies and Interests

  • Reading
  • Net surfing
  • Travelling

Disclaimer

I hereby declare that all the information and particulars furnished above are true to the best of my knowledge.

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 07/02/90
  • Gender: Male
  • Marital Status: Married

Languages

English
Beginner
A1

Timeline

IT Executive

Ecom express LTD
08.2022 - 02.2025

Field Support Engineer

Reliance Retail IT behalf CTDI Pvt Ltd
09.2020 - 08.2022

Customer Support Engineer

Reliance Retail IT behalf Onward Technologies Ltd
12.2017 - 08.2020

IT Technician

Vyoma Pvt. Ltd.
03.2014 - 04.2016

B.A -

V.B.S.P.U

12th -

U.P Board

10th -

U.P Board
Pankaj Kumar