PANKAJ KUMAR
NEW DELHI
Summary
Adept at driving operational efficiency and sales growth, I honed my leadership and strategic planning skills at Olive Bar and Kitchen. Excelling in food and beverage operations, I significantly enhanced customer service standards. My expertise in team building and wine pairing consistently elevated dining experiences, showcasing my ability to exceed employer expectations with tangible achievements.
Overview
10
10
years of professional experience
Work History
F&B EXECUTIVE
OLIVE BAR AND KITCHEN
New Delhi
10.2024 - Current
- Provided excellent customer service.
- Coordinate with the kitchen staff for timely food delivery.
- Maintained high levels of efficiency in a fast-paced environment.
- Ensured cleanliness, and hygiene standards in the restaurant.
Senior Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
New Delhi
10.2023 - 09.2024
- Maintained accurate inventory records and ensured proper stocking of merchandise on the sales floor.
- Assisted customers with selecting appropriate items based on their needs and preferences.
- Created monthly reports summarizing financial metrics such as gross profit margins and costs per unit sold.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
New Delhi
10.2022 - 09.2023
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Trainee Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
New Delhi
10.2021 - 09.2022
- Identified needs of customers promptly and efficiently.
- Provided support to existing staff on various tasks and duties.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Senior Steward
Lady Baga (A unit of Olive Bar & Kitchen)
New Delhi
12.2016 - 07.2018
- Answered telephone to provide dining information and take reservations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Kept dish-ware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
STEWARD
THE TOWN HOUSE CAFE
New Delhi
09.2015 - 12.2016
- Maintained cleaned and organized dining area.
- Assisted customers with orders.
- Supported kitchen staff.
- Provided excellent customer service.
- Ensured timely delivery of food and drinks.
- Restocked supplies and utensils as needed.
Education
12TH PASS -
C.B.S.E BOARD
01.2014
10TH PASS -
C.B.S.E BOARD
01.2012
BASIC COMPUTER COURSE -
Skills
- Leadership
- Communication
- Strategic planning
- Team Building
- Operational efficiency
- Sales growth
- Wine pairing
- Food and beverage operations
- Table management
- Allergy management
References
Available upon request
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
F&B EXECUTIVE
OLIVE BAR AND KITCHEN
10.2024 - Current
Senior Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
10.2023 - 09.2024
Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
10.2022 - 09.2023
Trainee Floor Manager
The Grammar Room (A unit of Olive & Bar Kitchen)
10.2021 - 09.2022
Senior Steward
Lady Baga (A unit of Olive Bar & Kitchen)
12.2016 - 07.2018
STEWARD
THE TOWN HOUSE CAFE
09.2015 - 12.2016
12TH PASS -
C.B.S.E BOARD
10TH PASS -
C.B.S.E BOARD
BASIC COMPUTER COURSE -
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