PANKAJ KUMAR
Navi Mumbai
Summary
Seasoned banking professional with 14 years of experience delivering exceptional customer service, driving sales, and managing day-to-day banking operations. Proven expertise in relationship management, financial product sales, and achieving performance targets. Strong track record of leading teams, improving operational efficiency, and providing strategic financial solutions to clients. Adept at building lasting client relationships, mentoring junior staff, and ensuring compliance with industry regulations. Seeking to leverage extensive experience and skills in a suitable position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Manager (Surveillance Department)
State Bank of India
Mumbai
11.2024 - Current
- Handling Cyber fraud complaints
- Ensuring timely compliance of cyber fraud court orders
- Co-ordinating with law enforcement agencies in cyberfraud and other financial irregularities cases
Chief Manager (Maintenance), Home Loan Centre, CBD Belapur (Navi Mumbai)
State Bank of India
Navi Mumbai
05.2022 - 10.2024
- Head of Home Loan Maintenance team at Home Loan Centre, CBD Belapur (Loan portfolio size of over 5000 Cr.)
- Asset Quality Maintenance (NPAs and SMAs of Home, Car & Education Loans)
- Handling post-sanction Home Loan, Car Loan and Education Loan service requests and complaints
- Concurrent Audit and RFIA Audit compliance
- NACH
- Loan File maintenance( more than 30000 files) and digitisation of loan files
- Admin & HR matters of Home Loan Centre
Branch Manager
State Bank of India
Navi Mumbai
12.2015 - 05.2022
- Achieving business targets, providing satisfactory service to branch customers, and ensuring compliance with periodic audits.
- Business targets included Home Loans, Car Loans, Personal Loans, Pension Loans, Gold Loans, SME Loans, Agricultural Loans, deposit growth, savings accounts, current accounts, cross-selling of life insurance policies, mutual funds, health and motor insurance policies, credit cards, demat accounts, etc.
- Ensuring the migration of customers to digital platforms such as YONO and internet banking.
- NPA and SMA account monitoring
Education
CFA - US Level I
CFA Institute
USA12-2010
MBA - Finance
ICFAI Business School Gurgaon
Gurgaon04-2009
B Tech. - Electronics & Communication
Sikkim Manipal Institute of Technology
Sikkim08-2006
XIIth -
Science College
04-2001
Xth -
Don Bosco Academy
04-1999
Skills
- Retail Banking
- Cyber fraud management
- Home Loans
- Customer service
- Team leadership
- Sales and marketing
- NPA/SMA Loan Account Monitoring
- Audit Compliance
Certification
CFA (US) Level I, JAIIB, CAIIB
Languages
- English
- Hindi
Addresses
Mumbai, Patna
Personal Information
- Hobbies: Sports, Music
- Date of Birth: 08/18/83
- Gender: Male
Timeline
Chief Manager (Surveillance Department)
State Bank of India
11.2024 - Current
Chief Manager (Maintenance), Home Loan Centre, CBD Belapur (Navi Mumbai)
State Bank of India
05.2022 - 10.2024
Branch Manager
State Bank of India
12.2015 - 05.2022
CFA - US Level I
CFA Institute
MBA - Finance
ICFAI Business School Gurgaon
B Tech. - Electronics & Communication
Sikkim Manipal Institute of Technology
XIIth -
Science College
Xth -
Don Bosco Academy
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