PANKAJ KUMAR
Gurgaon
Summary
Professional Estate Manager and Mall Manager with extensive expertise in overseeing comprehensive estate management, including maintenance, repairs, renovations, and staff supervision. Demonstrates exceptional project management capabilities while adhering to strict deadlines and budgetary constraints. Proficient in various trades such as electrical work, plumbing, carpentry, landscaping, and commercial building maintenance. Focused on driving cost efficiencies and enhancing productivity while maintaining the highest standards of reliability and job excellence.
Overview
12
12
years of professional experience
Work History
Estate Manager
Nimbus Harbor Facility Management Services Private Limited
GURGAON
09.2024 - Current
- Responsible for the overall day-to-day operations and maintenance of the property and building of a 12-acre Residential Site In Sector 102, Gurgaon.
- Engaged with municipal agencies and service providers to ensure efficient communication.
- Maintained continuous site functionality without breakdowns.
- Supervised routine activities, including tenant relations, subcontractor work schedules, and overall property management.
- Planned, scheduled, and coordinated general maintenance or repairs for commercial or residential properties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Ensured that all property taxes were paid on time, and reported to the appropriate agencies.
- Drafted and monitored budgets for overall maintenance and operations.
- Delegated work to staff, setting priorities, and goals.
- Completed routine maintenance and repair.
- Prepared daily project status updates to inform staff, and document project changes.
- Coordinated with suppliers, contractors, and clients to ensure project success.
- Installed, tested, and maintained a variety of electrical equipment, including motors, generators, and transformers.
- Established and enforced clear safety policies to protect workers from injury.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Reviewed existing policies and procedures relating to customer complaint management and proposed changes when necessary.
- Resolved customer complaints in a professional manner while keeping management informed.
Sr. Mall Manager
Petal Management Services Private Limited
Gurgaon
11.2017 - 08.2024
- Responsible for overall day-to-day operations/maintenance of the property and building on 2.5-acre private estate.
- Promote efficient and cost-effective site maintenance and operations by providing ongoing assessment of personnel and respective staffing levels.
- Performed all household duties including supervising housekeeping staff, landscapers, gardeners, maintenance and repair contractors.
- Built relationship with all tenants to quickly and effortlessly solve any problems that may arise.
- Managed tenant satisfaction to ensure a high level of tenant retention.
- Maintained inventory of company-owned tools, equipment and materials for accountability.
- Monitored team performance, providing training and mentoring to underperforming or inefficient employees.
- Supervised daily operations, such as employee performance, project process and safety procedures.
- Supported and assisted tenants and owners to all problems and concerns and ensured compliance with rules and regulations.
- Reviewed all vendor contracts and ensure vendor objectives in-line, and within budget, with project.
- Be well-dressed and well-spoken at all times.
- Managed tenancy renewals, securing necessary fees from landlords and tenants.
- Arranged and carried out property inspections, preparing report of findings for landlord.
- Arranged property repairs, obtaining quotes from contractors for maintenance issues.
- Worked closely with independent inventory company and front office staff to maintain smooth check-in and out processes.
- Verified inventories, safety certificates and all other legal documentation were up-to-date and complied with current legislation.
- Addressed initial complaints from tenants or landlords, offering potential resolutions to any property management issues.
- Inspect all electrical systems within buildings to ensure efficient and proper functioning.
- Assisted in performing periodic inspections of all fire extinguishers, earlier warning devices, and all other fire protection equipment to verify their functional status.
- Monitored and performed periodic inspections of the facility, show floor, and contractors/vendors ensuring compliance with the Life Safety Code, identify fire hazards, and recommend corrective and preventative actions.
Admin & Liaison Officer
Power Mac Engineers
Gurgaon
06.2013 - 10.2020
- Handled administrative and liaison responsibilities.
- Built coalitions and networked between client and company to foster greater coordination to meet organizational requirements.
- Provided timely reports and briefings and responded to customer requests.
- Resolved complex problems through coordination of actions, de-conflicting operations between the client and company resulting in smooth, seamless operations.
- Ensures that assistance is provided as quickly and efficiently as possible.
- Tasks with complying with policies and procedures associated.
- Provide technical support for client, support staff and workforce.
- Oversee the formal planning, tracking, and reporting of project’s electrical engineering and interconnection work.
- Co-ordinate the work on site with the customer and the other contractors.
- Leading, motivating, monitoring and overseeing a team of electricians ensure they produce quality work. Providing technical guidance regarding the installation, maintenance, and repair of electrical systems.
- Installing, maintaining, repairing and testing equipment for the generation and utilization of electric energy for commercial activity.
- Implementing energy-efficient solutions to save clients utility costs.
- Responsible for ensuring the safety, integrity, and reliability of equipment.
- Installation of HT & LT panels setup transformers, control MCCB panels load take off panels, VCB panels, cables lying cable termination and other allied equipment.
- Power supply systems such as generators and solar systems installation, maintenance and repairs.
- Supervising apprentices, artisan electricians, mechanical fitters and semi-skilled workers.
- Conduct installation of cable tray, small power and lighting systems.
- Ensure all materials/equipment have done an inspection before installation especially on transformer and switchgear equipment.
- Supervise the testing and commissioning provided by record all the data and standard format.
Education
B. tech -
Manav Rachna International University
Faridabad, HR2013
10+2 -
Haryana Board of School Education
Gurgaon, HR2009
10th -
Haryana Board of School Education
Gurgaon, HR2007
Skills
- Interpersonal skills
- Communication and motivation
- Organization and delegation
- Forward planning and strategic thinking
- Problem solving and decision-making
- Commercial awareness
- Mentoring
- Budgeting and financial planning
- Vendor supervision
- Maintenance scheduling
- Staff oversight
- Staff supervision and training
- Property management
- Estate security
- Housekeeping management
Affiliations
Academic Projects
- Active participation in Remote Sensing Video Compatible Car Project In 2013.
- Active Participation in Voice Control Command through Optical Wire in 2012.
Additional Information
Internship:
- Yahoo! Powered by NIIT.
- Radius InfraTel Pvt. Ltd.
Contact
Gurgaon, 122001
Disclaimer
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Education
Faridabad, HR,Gurgaon, HR,Gurgaon, HR
Personal Information
- Age: 29
- Father's Name: Late Sh. Ram Singh Deshwal
- Mailing Address: H.No. 1302, Tower 03, ILD GREENS, Gurgaon, Haryana, 122001
Internship
- Yahoo! Powered by NIIT
- Radius InfraTel Pvt. Ltd.
Languages
C2,6
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Estate Manager
Nimbus Harbor Facility Management Services Private Limited
09.2024 - Current
Sr. Mall Manager
Petal Management Services Private Limited
11.2017 - 08.2024
Admin & Liaison Officer
Power Mac Engineers
06.2013 - 10.2020
B. tech -
Manav Rachna International University
10+2 -
Haryana Board of School Education
10th -
Haryana Board of School Education
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